Mr. Appliance of Lexington

I called them to fix a dishwasher that was leaking from the door. The technician was prompt and courteous. He advised that the hinges were bent and would need to be replaced for $280. I asked if it would not be better to replace the 15-year-old appliance and he said no, that it was in good shape and cheaper to repair. $280 and new hinges later, the door still leaked. On his call-back trip, he said the frame was bent and could not be fixed. I asked about receiving a partial discount and he said the office would call me. Nobody ever contacted me, and no one has returned my two calls this week, even though I was assured that Melissa would call me by lunchtime two days ago. I ended up selling the house, and had to give the buyer a $500 credit to buy a new dishwasher. So, I'm out $780 because of them.

I went to their website to make an appointment for a tech to look at my washing machine. I made the appointment yesterday, got my confirmation email stating someone would be at my address between 12 and 5. My husband took off work for half of the day because, ya know, we kinda need our washing machine to work. So today comes and my husband waits and waits and waits until finally around 4 today I called to inquire as to when someone would be coming to my house. I am then informed that "oh it looks like your appointment was cancelled." EXCUSE ME? So I tell the girl I need her to send someone out because my husband has been sitting at home waiting and she tells me "oh we don't any techs available today" THEN, she tells me that there is no record of an email being sent to me so they had no idea that I had an appointment, which kind of contradicts the fact that she just told me they had cancelled my appointment. Overall, I have never had a worse experience with a business. I would not recommend them to ANYONE.