DUCTZ of Greater Columbia

UPDATE: I gave it some time before I can say that spending close to $1,400 to clean my ductwork worked. As Mr Mozely stated in his reply (btw: thank you for your service in the US Marines), they did a thorough job the first time (Jan-Feb 2015). But iffy on the second cleaning in June 2015. As the EPA suggests, they don't really know how beneficial duct cleaning really is. In my situation, I conducted a mold test using a DIY kit. I swabbed one of my registers last week (July 17, 2016) and there's definitely mold. I'm not sure just how common this is, but I suspect my mechanical system might have been vandalized - with the expectation that I'd replace my HVAC system AGAIN. I've got two show cats living indoors with me. I think this time, cleaning is not an option, but moving is.

Lane and Robert were very polite and professional. Cleaning was thorough.

Technician Gary came out to give an estimate. Showed up on time. Came back and did the install. Drilled a new hole through the floor and ran a new 4" round metal duct out to the foundation line, made a hole and vented properly outside. Added a magnetic flapper cap to keep animals out. Work done neatly and professionally, sealed with silicone.

The company sent somebody to our house very promptly, and they performed the replacement even though somehow only a dryer vent cleaning was scheduled. The flex pipe was interleaved with other piping in the crawl space but somehow the worker managed to find an acceptable route. It took around three hours for the process to complete. There might have been an annoyance charge for having a stacked washer and dryer, but I can't blame them for that as it was a giant pain to maneuver. I did not have an Angie's List deal. I had a very pleasant experience and the dryer now actually dries clothes, so overall it's a win for me.

The work could have been better....

I mailed in my review back in March. Odd, my review did not post here. So I'm re-submitting it now. NADCA requires a certified person be present. And he was. That's Carl, their general manager. Tim and Carl are the only two certified through the NADCA.

Staff arrived promptly the day of service (Aug 28th) - Lane, Marquis and Carl (General Manager) went through the house and the items listed in the estimate. The work was efficient, Lane and Marquis were a pleasure to have in my home, and they were very accommodating to my schedule of student drop-off and pick-up. All of our ducts were cleaned, including the secondary supply and return lines. We had supply boots sealed and sealing around the return pan. Additional suggestions were made with the estimate, but our main focus was to clean the ducts, so perhaps at a later date we may call upon Ductz again for that work. We are breathing easier after giving Ductz a second chance. Mistakes do occur and they have done everything in their power to rectify that with us. It is nice to see that some companies still value a good work ethic, reputation and customer service.

These guys were GREAT. They set up a truck-mounted industrial compressor and inserted vacuum hoses into each of the ducts in turn, from the attic to the dryer vent. They checked everything before and after, swept up the small amount of debris that fell when they opened the vents, and were very thorough. They had had a problem with their compressor on their first visit and had to reschedule. Even though this was their busiest time and their schedule was full, the office manager sent a crew the next week. In an act of pure kindness that I didn't even see until the next day, the technicians had put the casters on an antique table I'd been working on: a two-person job that I'd had no luck with the week before. Because of that, I feel like a total rat saying this, but the hoses did put a couple of small chips in the paint where they went around corners. I probably wouldn't have noticed if the walls hadn't just been painted. The one thing I would recommend to them is that they inform the homeowner first to buy replacement filters. (Whole-house AC is new to us and we didn't know we'd need to provide the filters ourselves.) The cost was ultimately higher than the cost of the Deal because of the number of ducts, and I gave it a B only because the 2 other well-reviewed companies I interviewed quoted a significant difference in price. When it comes right down to it, the people made all the difference, a GREAT experience.

The duct cleaning job is for a 1947 house I recently purchased. The house has old inactive ductwork with white duct mastic/tape that is assumed by EPA regulations to contain asbestos. It must be removed by certified asbestos contractors only and is not a problem if handled properly. When I told the contractor that I did not want the asbestos disturbed he said "don't worry the asbestos will disappear". I responded that I did not want it to "disappear" and that I would have a licensed asbestos remover handle it if any was found on the newer active duct system he was cleaning. He inspected the active ducts and said there was no white mastic/tape. The job proceeded with my girlfriend and myself in the house. After the job was finished one of the technicians told me that all of the supply ducts (8) had the white mastic in them and he had to remove it "to finish the job". I was astonished that Ductz had performed an illegal asbestos job in the house without respirators, wetting it down and using a HEPA vacuum while we were in the house. The owner had not even informed his employees about my concerns with the mastic. We found several pieces of the asbestos on the house and yard that I saved. The crews did not have a duct camera to assure that the ducts were clean. I am trying to find the right regulators to address this and have found that almost all HVAC contractors remove asbestos from old HVAC sys without testing and precautions. Very disturbing. The first crew was replaced half way through the job making communication difficult. They did a good job on the filter cabinet install and the price was reasonable. I am very concerned about the asbestos exposure of Ductz employees.

Our dryer was taking forever to dry a load of clothes so we called an appliance repairman to take a look. He stated that the dryer was working fine it just wasn't "breathing" right and there was a problem with the duct. After consulting Angieslist we called Ductz to take a look. We called on Wednesday and set up an appointment for Friday. Josh showed up and started the clean out process and discovered that the original ducting was installed improperly so that even after cleaning it out would clog up quickly again. Keep in mind that this was no ordinary duct work, our washer and dryer are located in an interior laundry room so the duct went through the floor into the crawl space, took a hard left and ran about 8 feet along the joist, then took a right and traveled another 9 feet to the exterior vent. Due to that I wanted to make sure we didn't cut any corners that would just cause other problems a year or so down the road. He suggested that we replace the duct work and gave us a quote on the spot. I decided to go for a permanent fix and authorized him to perform the replacement. He had another appointment to go to but stated that he would return later in the afternoon to do the job. Sure enough he showed right on time, got right to it and had us up and running in no time. Our dryer is back to it's old efficient self. He even mentioned that since there was a one year warranty on the work that I should call back in 11 months or so and let them do a re-inspection to make sure everything was still working properly.

I was shocked to hear what they consider duct cleaning. When I think of duct cleaning, I think of the entire system being cleaned - the return and supply path throught the air conditioner, the main supply duct, the return air duct, all runs from the supply duct to each register inside the house. They DO NOT CLEAN the entire system during the process that they call DUCT CLEANING. They only clean the individual runs to each register in the house from the supply chamber and the interior chamber of the air return inside the house which means only half of the air supply area would be cleaned. After thinking about this for a while, I think the $1255 price charged was way too much for the work to be performed when only half the job would be done. Their push appeared to be toward total replacement of the entire duct system. Then and only then would they clean the supply and return paths through the air conditioning system. Their cost for total replacement was $4100.00. The price was decent but the product to be used fell short. The representative tried to convince me that it was better to install flexible ducts from the supply chamber to each vent in the house. I knew from my personal research that flexible piping cause air flow to become turbulent thus causing restricted air flow in each duct. Solid galvinized duct work is the proper way to install an air duct system, not flexible.

Details were fine, price was too high

Ductz did an excellent job. We had a bad odor coming from a bedroom register when the unit was in use. The techs found a large gap between the ductwork and bedroom vent. We also had an excessive amount of dust throughout the house. After they cleaned the duct system, removed mildew from the beams, and sealed all the leaks around the ductwork, the air quality in our home was immediately improved and the dust problem was significanly reduced. The estimate for their service was not the cheapest we had gotten, but the quality of work was well worth the money. We also received a $ 250.00 enegy rebate from SC&G because we had sealed the ducts. We would highly recommend this company. S&B

They showed up on time. Once it was realized that the vent was broken, they gave us an estimate to replace the broken part before proceeding with the work. They cleaned the vent and replaced the broken piece to allow it to vent correctly.

My experience went very well. The staff was extremely helpful and professional. They did exactly what they said they would and the pricing was reasonable. I was pleased with the service and would highly recommend this company to others.

The work crew was very methodical, thorough and clean. Did a great job.

Very satisfied with work performed. The two man crew DJ and David (I think that was their names) were about 30 minutes late arriving but called to let us know they'd be a bit late because of a company meeting. We appreciated their call. They arrived and went right to work and were finished in about 2 1/2 hours. There were no surprises and I think they did a good job. They cleaned up after themselves and didn't leave a mess which we appreciated. After they left, I realized I should have had them clean our dryer vent while they were here. We'll probably have them do that also at a later date.

Came to Aiken from Columbia twice. Did not charge me a penny. Evaluated my HVAC system to help determine why I have mold in the house. Took pictures in the attic and made recommendations for remediation.

Excellent results-the ac is working better in that cool air is moving at a faster rate into the house. They took care of two systems.

Team was professional, polite, and considerate of my needs. Estimated work would take no longer than 2 days, and they finished a bit ahead of time. Were punctual and efficient. I was very impressed with their professional approach and efficiency.

After asking about heat/ac duct cleaning, the salesman Frankie came to my home. He was in my crawlspace for about 45 minutes. I was wondering why he was in there so long, because a previous estimator was in crawlspace about 15 minutes. tO MY DISMAY, I FOUND OUT WHY HE WAS IN CRAWLSPACE FOR SUCH A LONG TIME! HE ACTUALLY PULLED OFF INSULATION ON SEVERAL OF THE DUCTS IN MY CRAWLSPACE, AND PROCEEDED TO TAKE PICTURES OF THEM. I know the ductwork and what it looked like previous to this person doing this, because I had done some work down there over a period of 3 days! This is a terrible, very unprofessional thing to do! Also the estimator, Frankie said to "forget" the rebates for the SCE&G program, because it wasn't worth it, and if the ductwork didn't meet SCE&G's standards, they would not give me rebates. Another contractor guaranteed that they would meet or exceed the standards of SCE&G and he personally guaranteed that I would get all the rebates, a huge savings, over $500.00

My wife dealt with them throughout the process and selection of services. I only became involved to request the details behind the quote and at the end of the implementation. Our 40 year old home probably never had duct cleaning done before and dust within the home was recurring way too often. We both studied the various duct cleaning services, processes, and certifications. We wanted validation of a good history and she found Ductz. I was happy they also went further and pointed out that our ductwork and insulation was in very good condition and we had no mold but, there were many leaks around all/most of our vent/duct connections. We could see and feel the air leaking out thanks to them showing us. They reconnected them to have a better fit and sealed them to the point we no longer could feel any air leakage. They did a lot of work, were continuously professional, and cleaned up as they left each area. About a few months ago, I did some research for other ductwork national certified places and was seeing lowest estimates of $1,100 that did not include any duct repairs. It only included cleaning and chemical treating. We elected not to pursue that route. I'm glad we chose Ductz because now we're not only breathing much cleaner air, we're also dust-free, air temperature is colder (spring season) and the distribution of the temperature through our ranch home is remarkably even now. No more hot or cold spots. I can hardly wait to see the electric bill in the upcoming months to compare with last year.

They responded to my request for a quote Monday morning after I had asked for it over the weekend. They came out - did the estimate- which I think was ok and I left it that I would call them when I wanted the duct cleaning to be done. The price will be appox $750.

I found DUCTZ on Angie's listed and contacted them to get an estimate. I was called by the company owner the same day to set up a time. They planned a time to come and check the vent. I was told if it was made of a certain material it would have to be replaced. When I scheduled the time for the estimate, I asked that if was less than a certain amount from them to go ahead and perform the service because I had already received two other estimates, DUCTZ was competitive, and I liked that they explained that the vent may have to be replaced if not made of the proper material. None of the other companies even mentioned this in their estimate! The technician was prompt (actually called see if he could come early) and the work was completed in a timely manner for a competitive price.

Tim and his guys showed up first thing in the morning, right on time. They spent most of the day at the house removing cleaning and reattaching duct work. The crew were polite, efficient and did an excellent job. We immediately had less dust in the home and more efficient heating/cooling. We would gladly use Ductz again.