Detailed Excellence Cleaning Solutions

House Cleaning, Home and Garage Organization

About us

We have won the 2015 ,2016, 2017,2018 and 2019 Super Service Award. Weekends weren't meant for house cleaning, and we understand that! We offer cleaning to suit your needs. If you need a one time cleaning or cleaning on a consistent basis, we customize to suit your lifestyle! We have a highly trained staff of professional cleaners, with over 25 years experience in the cleaning industry. We strive to achieve excellent customer service. Our quality far surpasses our competitor's because of our attention to detail. Let us show you the difference we can make in your home with our "unique" cleaning system. We will make your home a "showplace" while providing the best quality & value available in the midlands! We are fully bonded and insured to protect your assets. We look forward to putting our years of experience to work for you. Our mission is to offer a "superior" cleaning solution for every one of our customers.

Business highlights

14 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly

Services we offer

Residential and Commercial Cleaning

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.7122 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
1%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.7

Filter reviews by category

Showing 26-50 of 122 reviews

Kathleen K.
12/2017
2.0
house cleaning
  + -1 more
The first 2 cleans were detailed. There was never a tooth brush....but it was clean. The third clean they had to be recalled as it was a terrrible job. They came out right away to fix which I appreciated. The next handful of cleans were okay. The problem started happening when we had only 1 seasoned cleaner and a trainee. The cleans became just ok. The last clean they left my house shockingingly bad. Full garbage cans. Pile of debris on floor. Dirty sinks, tubs, and counters. It was a busy time of year and my choice was the either the next night starting at 6 pm or had to wait several days. Suffice to say, I cleaned it myself.
Description of Work: Cleaning interior of home. Was told they clean with a toothbrush (never happened). That they rotate between dry rooms (living areas) and wet rooms (bathrooms) with baseboard and blind cleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Detailed Excellence Cleaning Solutions
It has taken me a while to respond to this review because I TRULY have been at a loss for words. I am not one to be negative or nasty and "bash" if you will but I have to say this review leaves me at a total loss. You have had service with us for 9 months. I have gone over and above to accommodate you. In the 9 months of your every 3 week service you have skipped 5 times.May 31,July 10, July 31, Aug 21, and Dec 1. I know things happen, however there were also many times that we had to sit at the gate and wait for you to come and get the team even though you had us text you 10 minutes before arrival (because you live on a military base it was required that you escort us on to the base) For you to say that your home was NEVER toothbrushed , that just simply is NOT the case! I PERSONALLY have cleaned your home, and in almost every area I cleaned I was on my hands and knees WITH a tooth brush cleaning your baseboards, and I know that they used a toothbrush in every bathroom in your home and in your kitchen on the faucets, fixtures and drains. When I am in ANY home cleaning I make certain it is done properly BEFORE I leave.I made an attempt to rectify the error on your last cleaning and you gave me NO chance to do so, I told you we would come back out and take care of it. You told me to send you check back and terminated service before I had a chance to respond to your texts. I did EVERYTHING that you asked me to do. I was very polite and NEVER one time did I get nasty or was I mean or ugly to you even when you DEMANDED that I do what you said and even gave me a "TIME FRAME" to do so . We are all human and make mistakes, no one is perfect. I truly apologize for the error in your home. I only wish that you had allowed me to correct the issue, even if you still wanted to terminate service I would have liked to correct our error before you did. This Company has won Angie's List Super Service Award 2015, 2016 AND 2017.... I take PRIDE in my business and my reputation in this industry. I have worked EXTREMELY HARD to build this company. In the 6 + years I have been in business I have never once advertised, Angie's List and customer referral is the only customer source that I have. I started out 9/15/2011 in a living room with 4 employees and a handful of customers, on 1/11/2018 as I write this I have almost 300 consistent customers ( not counting Move in, Move out & the Quarterly customers) and 22 employees. I believe that speaks VOLUMES of me and my character. Customer referral to family and friends is the best compliment that anyone can give us. I ALWAYS try my very best to make every customer no matter how big or small the home or if they were cleaned 1 time or 1000 times as satisfied as they possibly can be. I really believe that this review is very unfair. C in Price? You have 4 Bedrooms, 3 Bathrooms and 9 other rooms in this extremely LARGE home, D in responsiveness? You were texting me at 10 PM that evening ( I text back and forth with you for over an hour that evening) and several times throughout the 9 months you had service with me you text me late in the evening and I ALWAYS RESPONDED EVEN ON THE WEEKENDS... HOW DID THAT WARRANT A D???? D on Punctuality? This I Truly Do not understand because you had us call you 10 minutes before we arrived at the gate and we sat at the visitors center waiting on you? I am very sorry that you feel this [Member Information Removed]. Best wishes in the future.

Deborah K.
10/2017
5.0
house cleaning
  + -1 more
Excellent... signed up for cleanings every three weeks.
Description of Work: Had my first detailed cleaning and loved how great the house looks and smells.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thanks for the great review! We look forward to working with you! Dawn

Karen G.
08/2017
5.0
house cleaning
  + -1 more
Very well! I've been using Sandra and Dawn's service for a few months and I've been delighted with how clean our house is. The ladies are all professional and friendly, they love our dogs and treat our home and belonging with care and respect! I absolutely love Knowing that every two weeks a couple of nice women will sweep in with a load of cleaning equipment and leave my furniture gleaming, my floors clean and my kitchen sparkling clean. Not to mention the blinds and baseboards dusted! I could never clean so well by myself even if I were younger!
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$82

Response from Detailed Excellence Cleaning Solutions
WHAT A GREAT REVIEW... THANK YOU SO MUCH! DAWN

Kelly O.
08/2017
5.0
house cleaning
  + -1 more
I would absolutely use them again. They do a really good job. They are generally very flexible and their owner is very good about communication.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$135

Response from Detailed Excellence Cleaning Solutions
Thanks for the GREAT REVIEW!!!

Suzanne W.
06/2017
5.0
house cleaning
  + -1 more
Fabulous!! Owner Dawn totally cleaned our house the NEXT day. It looks unbelievable and is sparkling clean!! She went above and beyond, paid attention to all the details, worked diligently to bring this house up 10 notches (or more!) and now it looks like a brand new house. She and her team are wonderful! She reduced our stress level at this time and I am very appreciative of her thoughtful professionalism. We will be continuing bi-weekly and I will be referring more clients her way. Thank you!
Description of Work: I needed a professional, deep-clean of an older home. My toddler grandson has recently been diagnosed with cancer. Before we can bring him home from the hospital after his first round of chemo, we desperately needed to clean and disinfect the house. I called Detailed Excellence Cleaning Solutions after reading the reviews, and spoke with Dawn, the owner. She was so kind and responsive and met me the same day to provide an estimate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Oh my! It was certainly MY pleasure to not only oversee, but to disinfect and clean your daughters home for that precious little boy! (Both of them) I am very happy that I was able to remove at least a little of your family's stress during this time. I look forward to working with you in the future.... and again to say it was my pleasure is an understatement. Thank you for the amazing review, and taking the time to sit down and write it with everything your family has going on right now ❤ Dawn

Robin B.
05/2017
5.0
house cleaning
  + -1 more
Jen did the initial deep clean: She was amazing! I admit to being kind of picky but she took it in stride and was polite, friendly and efficient. She did a thoroughly excellent job. When my house guests arrived 3 days later they commented on how bright and sparkly the house is. The could not believe the house is as old as it is. I look forward to seeing Jen again as, over many years of occasional housekeeping work, she's the best I've ever seen.
Description of Work: I needed both an initial whole-house deep clean and then bi-weekly cleaning. Owner Dawn was prompt and very accommodating when scheduling my estimate. Her price was fair and she accepted my Angie's List coupon with no issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thanks for the GREAT REVIEW!

Brenda C.
05/2017
5.0
house cleaning
  + -1 more
Everyone is very courteous friendly and professional
Description of Work: House cleaning every two weeks

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thanks for the Great review! We appreciate your business!

Myrna N.
04/2017
5.0
house cleaning
  + -1 more
Fantastic.....professional service. Call client day before service to confirm arrival time. Other companies do not do that. I am greatly appreciated for an excellent job.
Description of Work: Weekly General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Myrna N.
04/2017
5.0
house cleaning
  + -1 more
It is been a few weeks since they started, some minor problems addressed, some stability at the present time. Will continue doing business with them. There one staff member who is very professional and displays excellent work ethics.
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$76

Response from Detailed Excellence Cleaning Solutions
Thanks for the review! I truly apologize. It's very difficult to be there at the exact time every week, and to keep both the same people every time, call offs, vacations, illness and unfortunately in this industry there is a very high turnover. We have managed to keep 1 of the same people every time and been as close to your time frame as we possibly could. We ABSOLUTELY will work diligently to improve this as much as we possibly can for future visits. We appreciate your continued business! Dawn

Nina G.
04/2017
5.0
house cleaning
  + -1 more
They live up to their reputation. They even dust walls and woodwork. They pay attention to detail. The first cost was based on a very deep cleaning. After that it was much more reasonable. I hire them every other week.
Description of Work: My whole apartment was cleaned very nicely. It's a small apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thanks so much for the AWESOME review! We TRULY enjoy working with you! Dawn

Tara S.
04/2017
4.0
house cleaning
  + -1 more
Good, the owner was very professional during consultation, staff comes out and does a great job bi-weekly.
Description of Work: Overall cleaning, house cleanin6

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thank you for the review. I'm sorry the scores weren't better, please call me , 803-404-9766. I would love the opportunity to improve in the areas we seem to be falling short in. Dawn

Karen G.
04/2017
5.0
house cleaning
  + -1 more
Great. It was an initial clean so it was more than a regular clean would be. After that it goes down.Their communications were great. The people that they hire to come in were really good. Everything about them was good. They were thorough, they were friendly, everything.
Description of Work: They cleaned the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Detailed Excellence Cleaning Solutions
What a wonderful review... THANK YOU! DAWN

Georgia T.
03/2017
5.0
house cleaning
  + -1 more
I use Detailed Excellence Cleaning Solutions for weekly house cleaning. They told me the reason it costs so much when they first come out is because they do such a deep cleaning. My first impression was that she was very professional. She came out and we went through the house, she sat down with me and told me what they would do and everything. I thought the price was a little high.
Description of Work: They gave me a house cleaning quote.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thank you for choosing Detailed Excellence. I appreciate the good review as well! Dawn

Georgia T.
03/2017
5.0
house cleaning
  + -1 more
I'm very pleased with them. They are very detailed. They do a good job.
Description of Work: Second time they came out for house cleaning. Clean baseboards, bathtubs and stuff like that alternating with attention to specific areas each week.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Detailed Excellence Cleaning Solutions
Thank you for the great review and your continued business! Dawn

Karen G.
03/2017
5.0
house cleaning
  + -1 more
It was wonderful. I have never hired house cleaners before, but I'm not able to clean like I need to anymore. I was so impressed with Sandra's presentation and what her company offered! And the reviews on Angie's list. I was not disappointed. The ladies showed up a little later than Sandra said, but her time was an estimate only. They got to work immediately and the three of them worked diligently cleaning floors, blinds, scrubbing bathrooms, dusting everything in sight including walls and ceiling fans. The kitchen and all the appliances were thoroughly cleaned. The doors and door casings, windowsills were cleaned. Cabinets were cleaned. Everywhere I look is clean, neat and their products smelled fresh and not overpowering. They were very professional and friendly and respectful of our home. A pleasure to have in our home. Oh and they put clean sheets on our bed and made the bed!!!
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$130

Response from Detailed Excellence Cleaning Solutions
What an awesome review! I am so glad you are satisfied. I truly appreciate the time you spent in writing this.... thanks again! Dawn

Mackenzie M.
02/2017
4.0
house cleaning
  + -1 more
They were pretty good. The ladies that run it are really great but I'm not so sure about the girls that do the cleaning. It wasn't as detailed as they claimed. They claim they clean with toothbrushes but I didn't get that. It was clean but not as clean as they are promoting. They came maybe 3 times for me. They were not punctual at all. I would use them again. I moved out of the area though.
Description of Work: They did housecleaning for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thank you for your review. I'm glad to hear you would use us again, however I've never had anyone with your 1st and last name, and in fact only 2 people with your 1st name. I did some research and unfortunately since I don't know who you are I am not certain what type of clean you paid for so I do not want to make an uneducated response. I am so very sorry that you were dissatisfied with your clean. If you ever move back into the area PLEASE contact me and I WILL make it right! Again, thank you for taking the time to post a review! Dawn

Barbara H.
02/2017
5.0
house cleaning
  + -1 more
Detailed Excellence Cleaning Solutions is the one to get. I have had others over the last two decades or so, but none as thorough. During their first two (deep cleaning) visits, they cleared away the accumulated dust and washed the dirty woodwork that my previous cleaning service had neglected, and the house looks very much better as a result. Yes, they cost more than I was paying before, but the result is correspondingly better.
Description of Work: Biweekly housecleaning service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thanks for the great review! It was a delight seeing you again. I look forward to a long working relationship! Dawn

Pamela C.
01/2017
5.0
house cleaning
  + -1 more
They are excellent. They have worked for us for over a year and a half. They are, by far, the most thorough house cleaners we have had. I am a physician and my husband and I have 7 children. They do a tremendous amount of work for us and are meticulous. I highly recommend this company.
Description of Work: We use this company to clean our house approximately 2x per month.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
THANK YOU! It truly has been our pleasure working with you guys. I look forward to many years to come! Thank you for the GREAT review! Dawn

Dale H.
01/2017
5.0
house cleaning
  + -1 more
This company is te best I've dealt with. The cleaners pay attention to details and are very thorough. If one has to talk to Dawn, she responds in a timely manner. Very reputable.
Description of Work: Complete cleaning of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Thank you, it was a pleasure meeting with you. Thank you for the review Dawn

Joanne L.
01/2017
5.0
house cleaning
  + -1 more
Awesome! They did an excellent job! They really do get in all the nooks and crannies. More than satisfied with their service. Also it's refreshing to find someone who actually likes the company they work for, and speak very highly of the the owner and the company for whom they work. I think that says it a lot to who they are.. It's stressful to go through this process, all the promises of what a good job they'll do for you, etc. They deliver!
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
THANK YOU! We really appreciate your business! Dawn

Joanne L.
01/2017
5.0
house cleaning
  + -1 more
They were awesome! They just left about a half hour ago and I am so pleased I wanted to help spread the word for anyone who gets stressed like I do over looking for a good housecleaning service. They are professional, pleasant and thorough. They did such a good job and left nothing undone. Their rates are reasonable too! Met with owner yesterday and they were out today. You may call other services, but do yourself a favor and call them too. You won't be disappointed. The cost listed below is for once every three weeks. The initial 2 visits are about twenty dollars more because they are detailed cleaning. Once that is done it will be kept up on a regular basis. They didn't miss a nook or cranny.
Description of Work: House cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$106

Response from Detailed Excellence Cleaning Solutions
SO GLAD YOU'RE HAPPY! DAWN

Elise A.
11/2016
5.0
house cleaning
  + -1 more
They were on-time, did a great job, were very nice, and took care to remember the details. The house looked fantastic when they were done. I would definitely use them again and also recommend them to others!!
Description of Work: Thorough move-in cleaning of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
Glad you are pleased! If we can be of service again, do not hesitate to call .... Thanks for the review! Dawn

Margaret C.
11/2016
5.0
house cleaning
  + -1 more
We usually have two women come every two weeks and they are always friendly and hard working. Many residents are not home when they have their homes cleaned but we are retired. Therefore, we know how hard they work and really appreciate it.
Description of Work: We began using Detailed Excellence in March, 2015, when we moved to Columbia, SC. Dawn came to do the estimate and was very thorough and asked about things I had not thought of. She wrote out exactly what would be included in each cleaning visit. We have used them every two weeks since then and they remain professional, thorough, responsive and reasonably priced. I felt confident enough in them to recommend the company to my daughter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from Detailed Excellence Cleaning Solutions
Thanks for the GREAT review! We're looking forward to the clean at your daughters home! We APPRECIATE your continued business, as well as the referral! Dawn

kim W.
10/2016
5.0
house cleaning
  + -1 more
The team that cleans my house bi-weekly does a great job. I can always depend on a clean home. They are very responsive to requests and phone calls. Thank you ladies.
Description of Work: Fabulously Clean House

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Detailed Excellence Cleaning Solutions
It has truly been my pleasure working with you, at your old and new home! Thanks for th he great review and your continued business! Dawn

Mary Ann T.
10/2016
5.0
house cleaning
  + -1 more
Dawn's team is amazing! Dawn was quick to respond whether it was through Angie's List or by telephone. She worked with my schedule to meet me to assess my new home and it's cleaning needs. She set very clear expectations. She was flexible and adapted to my schedule when I had an unexpected scheduling conflict. The ladies, Jennifer and Nicole, were very courteous and professional. Great job! Thank you!!
Description of Work: Initial cleaning of new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Detailed Excellence Cleaning Solutions
I'm am SO HAPPY that you are pleased! Thank you for the the FANTASTIC review Dawn

Contact information

P.O box 85464, Lexington, SC 29073

http://www.detailedexcellencecleaningsolutions.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Detailed Excellence Cleaning Solutions is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Detailed Excellence Cleaning Solutions accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Detailed Excellence Cleaning Solutions offers free project estimates.
No, Detailed Excellence Cleaning Solutions does not offer eco-friendly accreditations.
No, Detailed Excellence Cleaning Solutions does not offer a senior discount.
No, Detailed Excellence Cleaning Solutions does not offer emergency services.
No, Detailed Excellence Cleaning Solutions does not offer warranties.
Detailed Excellence Cleaning Solutions offers the following services: Residential and Commercial Cleaning
Ask for details.

Contact information

P.O box 85464, Lexington, SC 29073

http://www.detailedexcellencecleaningsolutions.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM