Cottrell & Co., Inc.

Brett and Jacob gave me a call and arrived timely. They covered their shoes before entering my home and were very respectful and polite to me. Both listened to my problem and immediately went to work. The issue was resolved quickly and they cleaned up everything behind themselves. (even the tub area where there had been standing water that had left a ring) We discussed causes and ways to prevent my issue in the future. Overall I am very pleased with this service. I will call Cottrell Plumbing again.

On time, did a great job, checked the line 3 times to make sure the leak was fixed (now that's good quality), left everything clean. Super nice and professional guys.

Very prompt and efficient service. Great job. Cost of service was $699.50

The plumbers, Josh & William, were right on time & very courteous. They got tight to work repairing the leak & did minimal damage to my lawn. Now my water bill will go down and I’ll have quiet pipes! Wonderful service. I’m new to the Lexington area and will never use a plumber other than Cottrell plumbing!

We had an initial scheduling snafu, but they made it right and did an awesome job for a reasonable price. Highly recommend them!

The first guy that came in didn't fix it and they came back and replaced one part of the shower and didn't charged me anything.

As planed price was lower than the expected and an excellent recommendation for company to pump septic tank

We first used Cottrell Fall 2017 for a hot water heater. Josh came out on a service call one night to assess our issue and recommended a replacement. I love that they have 24/7 hours with no extra charges. A crew came the following afternoon to replace the tank and installed new valves. We called them again when I noticed the signs of a potential slab leak earlier this month. They wanted another company to come out to detect the origination of the leak and then they came out afterwards. The day of the appointment to do the repairs, the appointment before me ran late so they were late getting to me and still stayed to finish the job until about 7:00 PM which I appreciated. I am pretty obsessive about my house being clean so I’ve appreciated their willingness to wear shoe covers and how they clean up after themselves. I have bad allergies so when they had to do the slab leak repair and Brett mentioned it would get dusty so he was putting up some plastic and I said I was concerned about dust going all over, he made a little fortress of plastic to work under to contain the dust in one small area. Of course, not even a plastic fortress can rival all that flying dust but I give him an A for effort :-) They replaced a hot and cold pipe that each had holes in the same area for $2,400. I can’t remember the name of the other tech but he was friendly as well. We noticed our water pressure in our kitchen decreased significantly after this repair and Brett came back again to check it out and cleaned out the hot line in the kitchen where some sediment was causing the low pressure. He also installed a new pressure reducer valve to boost the pressure in the house that has been low. Brett seems to go above and beyond and Cottrell has stood behind their work which has gained my trust in them. I will continue to call on them when plumbing issues arise (though I REALLY hope that won’t be for a while!)

After a recent terrible experience with another plumber, I was worried about having someone come to my home. These guys were fantastic. They showed up well within the time frame. When it turned out my repair only required a strong hand with a good pair of pliers, they made the fix and didn't charge me anything. I had one or two other questions and they took the time to explain things to me and make some recommendations that didn't result in making a sales pitch. They were professional, fair, and honest. I've already had the pleasure to recommend them to two other people who are looking for a plumber they can trust.

I have used multiple times for multiple services Every time it was excellent From the responsiveness of my call for service to punctuality of response by technician to value of cost to services rendered I particularly appreciated the approach to solving the problem versus charging the most possible Specifically: Josh, Mika, and Bobby have been exceptional

Fantastic. Nick came by on-time and did exactly what he promised in a very professional way. The final bill was exactly what was estimated.

Very courteous and professional crew worked exhaustively to fix the sewage problem created by a rusted out cast iron pipe from our kitchen sink in a difficult to reach part of the house. HVAC crew replaced ducts rusted out from the water damage and had to work around the new plumbing work. To make sure that everything was still OK, they called back the plumbing crew to verify that everything was still intact - no extra charge. Having both plumbing and HVAC in the same company was a big plus - and the integrity to make sure the job was fixed completely is exceptional. Great job!

Cottrell's crews always do a great job. They're our go-to plumber for whatever we need done. We've always enjoy having the guys around and have always been very pleased with their work.

This company is great. I will never call anyone else. They fix the problem and never try to up sale. They took a lot of care in my home.

Great! The technician, Brett, was professional, on time, and knowledgeable! I had a toilet that was continuously running and he diagnosed the problem and quickly fixed the issue. I will definitely recommend them to others.

The tech, Nick Helms, was very polite, courtesy, professional, and very knowledgeable. Was unable to service water heater because it's age, and because the company couldn't guarantee that the services that was performed would improve our output. He was very knowledgeable about options that I could consider to upgrade our hot water system on a budget, within the limits on our 3 foot crawlspace. The company sent over estimates as I requested, but at this time I haven't decided to proceed since the hot water heater is operational currently.

Technician was on time, polite, honest and finished job quickly. I will call them next time I need work done

fixed the existing one at a much lower cost,

Fantastic! They were friendly and fast.

They where yo busy to respond to our burst pipes!

They do very good work but their price is a little bit high. I could have gotten a better deal by several people but I used them and thought I was getting as good a deal as I could get, that wasn't true but they do good work. If they had matched somebody else's price after they installed it I'd have been happy but they just gave me a $50 rebate on a $350 service charge.Actually it was a $400 service charge. They price was high. Quality was very good. I would use them again but I would talk them down in price again. They give you the first time service real cheap and then negotiate with you and then after that it's full price and here we go. When you are regular customer you ought to get a special price or at least match the price. Lowe's would have installed those commodes for $109 a piece; I paid$175 a piece to get them installed. He said that one of the commodes areas had a leak in one of the lines and he said that Lowe"s would not have touched it if you had a leak on the line. That was a leak coming out the end of the pipe which any kind of plumbers putty would have stopped that tiny bit of a leak. That is what they said, that was just on one of the two commodes. What would have been totally fair is to give me a full match of $109 on the other commode since there was no leak at all there but they just gave me a $50 credit for the service trip. I should have shopped around some more, that may be their standard price. They have done work for me before and gave me a pretty good price so I just didn't question the prices.

Overall I was pleased with the work. However in the end I was disappointed that the owner didn't follow through with his commitment to replace some pumps that he installed in error. As a result I no longer feel I can trust him. I definitely would not recommend him to a friend

Brett was on time, professional, and got right to work. He came on a Saturday and had to jackhammer the slab to access the leak. Brett was able to repair it (although it was difficult to reach) and afterward closed the opening with new cement. The repair looks good and the price was extremely reasonable. When I mentioned how cheap it was for time & half, Brett said that Cottrell does not charge extra for nights and weekends. OMG.....who ever heard of such a thing where plumbers are concerned !!! We have been bouncing around from plumber to plumber for many years, but not anymore. Cottrell is IT from now on. Finally, a plumbing company with integrity !

Very professional. Did a great job.

They responded the next day. Nick came by to troubleshoot our situation, but wanted to do some research to confirm his assessment. The following day he performed the fix. Now our water heater is working like it's supposed to.