LG contacted Jerry's Used Appliances to check on our Non-Functioning Dryer since they were an authorized repair center for LG. It took them about 5 days to get out to our home. When they came to the house they were in an old un-marked pickup truck and I didn't know who they were when they knocked on the door. After they identified themselves they took my dryer apart and realized it was missing a part. They said they would order the part and be back in a day or so. After 3 days I decided to contact them to find out what was going on. Left a message with a secretary who said she would have someone call me. Two days later I call again, left a message, nobody called. I called multiple times for 2-3 weeks trying to figure out what was going on but was constantly givin the run around. I then called LG back again and had an entirely new company come out who realized he ordered a part that was still in the dryer. The part I needed was a completely different part that had no relation to the part Jerry's Used Appliances ordered or said they ordered from LG. So, Needless to say I warn everyone from calling Jerry's Used Appliances. They totally rank F in every aspect of business.
Description of Work: I purchased a new LG Washer & Dryer. After delivery we realized the dryer did not work. LG Dispatched Jerry's Used Appliances to check out the dryer and diagnose the problem.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from JERRY'S USED APPLIANCES
We stopped working for lg. Lg said we had to pay for your parts. thank you, Jerry Simmons
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Service Categories
Appliance Repair,
Appliance Sales and Installation,
Electrical
FAQ
JERRY'S USED APPLIANCES is currently rated 1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
No, JERRY'S USED APPLIANCES does not offer free project estimates.
No, JERRY'S USED APPLIANCES does not offer eco-friendly accreditations.
No, JERRY'S USED APPLIANCES does not offer a senior discount.
Yes, JERRY'S USED APPLIANCES offers emergency services.
Yes, JERRY'S USED APPLIANCES offers warranties.
JERRY'S USED APPLIANCES offers the following services: we service all appliance