Window World of the Lowcountry

I wouldn't recommend Window World to anyone! I had a horrible experience with them in the replacement of my sliding glass door. I have had to deal with incompetence, missing multiple days of work, and straight up lies from this company. Buying the door is the easiest part because Troy was very friendly and informative, but it goes downhill from there. For 5 months I have had to deal with this company trying to get what I ordered installed. From installing a door backwards because it was the wrong door to the panels being scratched to being promised new doors and then the day of the install being told there's no new doors and they were just to "flip" them instead to them breaking the wheels on the screen door when installing it to having to wait 2 months get another one. I pray this door never breaks because I never want to have to call them again. In my opinion, there are other places in Charleston that can do this work so save yourself the aggravation and go elsewhere.

Made an appointment a week in advance tech called at time of appointment let me know he would be here in an hour I said that would be after dark I would reschedule. I waited 4 days for them to call and reschedule but no calls so I called them. They apologized set up another appointment for today. It is 2 hours after my appointment time and no call no show. Perhaps they are just too busy for new customers or don’t need any. If this is the way they handle a simple appointment for an estimate I can’t understand how they would have a competent staff for install. Will find another company.

While the window installs were fine, we were told the wind bourne debris panel for the picture window had to be custom made and it would be delivered and installed in 2 weeks. Not so. They were very dishonest about the time frame now 6 weeks out. We were given two dates for that install but no one ever came. Very poor follow up customer service. We paid the balance in full but as yet only have 90% if what we paid for. Also, two of the windows have already had weather stripping malfunction. Only hope there is not another hurricane before we get these wind bourne debris panels. Would not buy another product from this company in the future eventhough the price was good.

Three windows needed replacement due to poor operation and function. Salesman was friendly and supportive of what we wanted. Order was placed with this company rather than a small local contractor due to Angie's ratings, price lower by $500, knowledge of required storm panels being required (and included) and need for Mount Pleasant permit. Windows were made and available for installation as indicated at time of purchase. Windows were installed professionally and quickly leaving only minor paint touch up by myself on exterior to be done. Storm panels of composite plywood were cut and drilled on premises and storm bolts were installed on house. Windows operate very well if not perfectly (1 casement is a bit stiff to close).

Flawlessly...great experience from start to finish

Window World arrived for a free estimate July 21,2015for an estimate of replacing 2, three window units (Explained above). I explained I wanted window replacements because I was tired of painting the exterior and varnishing the interior. Meaning the window unit frames, casing, sills, and trim be replaced. James the 1st sales representative responded no problem and proceeded to pitch his window product. Because of the complexity of the window configuration, Jame said he would have to bring in a more experienced person. Two weeks later Brad Raymond, Owner, and James showed up and proceeded with the discussion replacing the windows. From the beginning it was my understanding we were discussing full replacement new construction windows as originally requested. At no time was I informed that Window World did not install windows full replacement new construction windows. It was not mentioned throughout the entire sales process. We agreed on a price for new construction windows, and a check fo1905.00 written to Window World. Window World installer, Danny, arrived, November 25, 2015, to install windows. The Problems: 1. He was installing window world's only window product, retro-fit plug windows which uses the existing wood frame exterior wood molding, existing wood sill (That I wanted to replace) to install another window and frame. Also the lower 4 were to short by 2.5 inches. Unacceptable. 2. These window product were never an option for me because: 1) It leaves the wood components I wanted replaced. 2) It makes the glass area smaller. 3) reduces the resale value of the property. I immediately stopped the installation and instructed Danny to stop installation and put my original windows back. He refused saying, "It was only temporary until his boss decided what to do". Later found out he could not put back the original windows because the the damage done in the installation process. Called Brad, Owner, Monday 23 Nov and after long lenghty he said we said told me he would get back to me with a proposal. Since the above 23 Nov phone call, I have called 3 times to try and contact Brad, after I announced who I was he never seemed to be available, out on a job, father sick in, Holiday season.... I have since sent a certified letter requesting my money be returned (available upon request) and it was delivered Dec 15 2015. I have called 4 time since, still no response from Brad of Window World. To summarize communication BAD; product WRONG SIZE; NO customer service. Would not use again for anyting.

I had a difficult house with difficult windows, at the very end they gave me a discount. They were very nice people and a nice couple that owned the company, there were some issues but we got them resolved.

They handled it very well. They are very professional. I recommend them because they are easy to work with and I was very pleased. My electric bill has gone down a lot.

Looks great. Everything went well.

I ordered my windows from Window World of the Lowcountry at 213 University Blvd. Ladson, SC owned by Brad and Amanda on July 3, 2014. I was told that it would take 4-6 weeks for the windows to come in, and then I would receive a phone call from the office to schedule a day and time to install them. I had to pay half of the price upfront which was $1,600. At the end of August, about 8 weeks later, I had not heard anything. I called and was told that my windows were supposed to be on the truck that just arrived that day. My windows were not there. I was told that they would check into it and call me back. I waited another 2 weeks and had not heard anything, so I called back to find the status of my order. I was told that my windows would be in next week and I would be notified. My windows had finally arrived and I scheduled to have my windows installed the Monday of the second week in September. Monday it rained so I had to reschedule for Thursday. I was told that the installers would be there at 10:00 AM. They showed up at 11:15 AM with no phone call. It was 2 men an older gentleman and a younger gentleman who appeared to be in training. They took out all of my windows and put 3 of the 5 windows back in. Not installed, just placed in the holes. That is when the older gentleman, Jeff, told me he had to leave to pay a traffic ticket. He said his supervisor, Jay, was coming to work until he came back. Jay showed up and Jeff left. Then Jay left without saying a word to me. He left the trainee and no work was being done. During that time the trainee managed to rip a shelf out of the wall and break a picture frame. I waited about an hour and a half and called Window World. I spoke with Brad, the owner. I explained the situation and he told me to hang on he will get someone back there. At that point Jay comes back. The job should have been done at this point but it is not even close. Jeff returns and Jay leaves. The job does not get done that day. Jeff tells me that he will be back first thing in the morning, 7:00 AM, to finish the job. Jeff calls in the morning and tells me he has to go to another job and he should be at my house by 3:00 PM. 3:30 PM comes and I have not heard anything. I call Window World and speak with Angie. Angie gets in touch with Jay and Jay calls me. Jay promises me that first thing Saturday morning my job will be finished. No one showed up all weekend. Over the next 2 weeks I spoke with 2 left message with 2 people at Window World and 2 voicemails for Brad. Brad never returned my calls. It was not until the fifth time, on a Thursday, I called and told them that I was going to retain an attorney if Brad does not call me back that day. Window World still had $1,600 of my money and the job was not finished. After I said that Brad became available to talk. He scheduled the job to be done the next day, Friday. Jeff came back and brought the wrong equipment and was unable to complete the job. He came back 8 days later on a Saturday to complete the job. A 1 day job took 3 weeks to complete. At this point Brad called me, when it came time for payment was the only time Brad reached out to me. He said he would take 10% of off the remaining balance as compensation for my inconvenience. After a quick back and forth he gave me 20% off of my remaining balance. I will not be using or recommending Window World in Charleston anymore.

Great job and they made sure to clean up when they finished.

The sales rep came to my house on April 16th. He was very professional and knowledgeable about the products. I had no issue with him. We were told it would be 4 - 6 weeks before the windows would be ready and that was accurate. We received a call late Friday afternoon of May 23rd that there was an available opening the next morning at 9:00 am for the installation. I had some reservations about accepting the appointment because we were told (and given a paper to read) that said all curtains and blinds had to be removed from the windows and furniture had to be moved away from the windows. That's a lot of work to get done in a short period of time, but I accepted the appointment so we could get it over and done with. We rescue animals and had to make sure they were safe and secured throughout the process also. One in particular had to be crated while the project was going on. The next morning we were ready by 9:00 am, had the animals in their spots and the one in his crate. We got a call from the crew at 9:00 am saying they had to finish a job in Charleston before coming to do ours and they would be here around 11:00. I appreciated the call, but not the 2 hour delay. They finally arrived closer to noon and got to work. They worked for about an hour and 1/2, then took a break for lunch and didn't return for 3 hours. They finished up sealing the windows and installed the storm door. The handle was installed upside down and the kick plate was at least an inch off the ground. When I asked about it, I was told that's how they had to do it. I tried to call the office, but being a Saturday, the office was closed. A 5 or 6 hour job took all day and caused our animals to be restrained for 12 hours instead of the 5 or 6 it should have taken. I was told by the sales rep that someone would come to the job site while it was going on just to make sure everything was going smoothly. That never happened. Being Memorial Day weekend, I had to wait until Tuesday, the 27th to call the office. I was told someone would call me back later in the day. By the next day they hadn't called, so I called back. They scheduled a repair guy to come out on Wednesday, June 4th. He arrived on time and was very helpful and courteous. He fixed the handle and the kick plate, but in order to lower the kick plate to a somewhat acceptable level, it left the original screw holes exposed. So now I have a $700 storm door with two holes in it. The repair guy told me to use the door for a week and to call the office and let them know if it was working good or not. I did that and the office was very confused about why I was calling. I told the girl that the door was working properly, but I wanted to know what they were going to do about my brand new expensive door that now has two holes in it because of their mistake. I was told someone would call me back. No one called me back. I gave them a week, then called back again. Once again I was told someone would call me back. Today is Aug 18th and I'm still waiting for that call. I also don't like that the crew hands you an evaluation page that you are to fill out while he watches. That puts the client in a very awkward position and it's very difficult to be honest with your evaluation. I didn't even mention that the guy broke our blind while demonstrating the windows just because he was in a hurry and was careless. So, in general, I would use them again because the product is good, the prices are reasonable and the financing process is fairly painless, but the crew needs more supervision and polishing and just be aware that if there is an issue, you will never get a call back.

1. The contractors that Window World hired for this window replacement (there was no company logo on their vehicles) began by laying ladders and other equipment on our shrubs so they would be convenient to reach. Several branches were broken and twisted. 2. During installation one window was broken and two screens were damaged (but could be repaired). 3. We were told by the business owner that the crew doing the work was detail oriented and would complete the job in good order. 4. When asked who was going to order the replacement for the broken window I was informed that the crew foreman had already ordered it. And, when asked who would fix the screens I was told that the man who came to replace the window would fix them as well. 5. The broken window replacement was not ordered, nor were the screens repaired before the crew left 6. I had to use my metal detector to retrieve all the nails the crew strewed around our yard (two hands full). 7. The storm door that was installed did not match the door that had been described during the sales pitch. The actual door was just about half the door we expected (not dual paned and heavy duty). 8. The Hurricane sheeting was prepared from measurements taken on site, but were never fitted to the windows to see if they would fit. The first one I picked to check for fit myself after the fact, fell apart at a splice point. I noticed that some sheeting studs were mounted differently on some windows than on others, and that because of that spliced sheeting was necessary. Had all studs been installed the same, no splicing would have been necessary. Can you imagine trying to fit sheeting to your windows in an approaching hurricane and having half of them fall apart before you even got to the window it was to fit? 9. It required four separate calls to Window World just to get that organization to admit we had a replacement window coming, and then three promised delivery dates went by before we lost our patience, went to the company and picked it up ourselves. I removed the broken section and installed the replacement myself. My son repaired the screens. 10. That detail oriented crew left without adjusting the door closers on the storm door. It would not even close until I performed the adjustments myself. 11. It is my intention to hire a contractor of my own to work up the hurricane sheeting and studs so that I can rest easy it will all fit if and when an emergency requires their installation. I will do it on my own because even if they agreed to send someone to take care of it...why would I trust it'd be done timely or correctly? In advertisements aired on local TV, Window World uses a little saying..."We don't just stand beHIND our windows, We stand ON them". What a bunch of phonies. I will never use them again, and will inform everyone I know not to do so or risk the same thing happening to them.

Windows have been installed for 2 1/2 weeks. The windows themselves seem fine. Extreme lack of communication from office, Scheduling, Install, Subcontract crew and follow up has been an ordeal. I have been told that the subcontract installer will no be used on their jobs again. The finish work of that crew is not acceptable - even the owner agreed and he has agreed to have the exterior work completely redone. 11 days ago he left my home saying he would be in touch. I called today and left a message on their voice mail. I am waiting for a call to schedule work. will update after next phase. Aug. 1st - owner came to my house to review work. He stated that the work "was crap". he agreed that he would have a new crew come out and totally redo all exterior work and fix/correct interior caulking. He or someone from his office would contact me to schedule. Aug 12th and 13th I called and left messages for Brad- the owner - to call me so I could find out when we could get on the schedule to complete the work. Never heard from him. Aug 15th, I called again and spoke with Angie - explained my frustration and didn't know why communication from window world is almost non existent. She took the liberty to schedule me - since neither the installation manager nor the owners would follow up. I was scheduled for Sept 4th and 5th to have all wrapping and caulking redone. Sept 4th came - I called to see if I was still on schedule - and no- they wouldn't make it to my house that day. Friday the 5th - they came and realized how big of a job it was and din't have replacement parts with them. (list of what was needed was not communicated between departments.) Another contact person called me to let me know they wanted to reschedule again so they could do all the work at one time. I am waiting to be contacted today - Monday 9-8- to set up another install day.

Window world promised that they could replace windows in my daughters house in two to three days. In reality it took almost three weeks. WW established a time frame to do the job, however they would show up hours late if they came at all. Often they would only work 2 to 3 hours per day. The entire process was very painful. If you plan on replacing windows in your home look beyond this company. Not recommended.

I purchased windows for my entire house in 2007. Approx cost 7,000. Their presentation was excellent. I interviewed 4 vendors in one day and they by far were the best and happen to also have the best price. I have had no problems at all with the windows until recently. I had one window go bad between the glass. I called Window World and they asked for the numbers on the top of the sash. I gave them those and they ordered me a replacement window just like that. Once the window arrived they scheduled an appointment, came to my house and installed the new sash. No questions asked, no hard time nothing. I was very pleased to say the least. I had all my paperwork out prepared to have an issue since the business changed ownership, but none of that happened. Amanda and the whole team there were very nice. The installed was very pleasant and the replacement installation took all of 5 minutes. The initial install 7 years ago was pain free and fast, but to be able to call 7 years later with no hassle and get a replacement that is priceless.

This was the most pleasurable sales experience that I have had with a window company. We have been searching for a while and had some long winded, time wasting experiences. However the experience with window world was clear and concise. They talked about their history some, showed us the windows, and then we got to talking about the cost. Other companies it seemed would never talk cost until you were already ready for them to leave. Also the costing of each part of the window was clearely spelled out so you knew exactly what you were purchasing and the add ons, they just didn't say this will cost you x and not know how they got to x. I hope the installation goes as great as the original meeting. Once piece of advice charleston country hurricane regulations will increase the costs. Also if you have an old home be prepared to pay extra because of led-based paint in the windows.

The installers were considerate of our dog and were good about closing the gate at the end of day. It took about two weeks for a crew of four and was well worth the money.

They did a great job and I love my new windows. The windows tilt in for easy cleaning and also included screens, which I did not have before. The employees were very pleasant and very hard workers. They did a terrific job, and I recommend them highly.

Experience was great. I came back to them in in 2000 and had them do the rest of the windows in my house (another 16 windows). That cost me $5220 in 2000. All told, I paid $8,091 for 26 windows. They have a lifetime guarantee. I have used it 3 different times over the years. I have had 7 different windows replaced over the 13 years and not once have they charged me anything. The manufacturer of the windows I bought went out of business and they still honored their warranty. I am getting ready to replace 10 windows in my sun porch and I am going back with Window World because of the quality of their product and their service after installation.

They were fine and did a good job. The service was good and so were the employees. Their price was a little high, but they were probably comparable to others in the area.

I liked what they had to say so I'm going to go ahead and order my windows. The approximate cost would be about less than $4500. It went really good. I have not had the work done. I just got the estimate and I sent them a copy of the Angie's List in the book so that I can get the 5% discount.

They quoted $189 to replace the window and it was a big thing. They came and gave me a quote. It was fine. They answered all my questions. The quote was very much more expensive than we thought. It was over our budget. Their quote might have been in line with other companies. They were quite responsive. They seemed fairly professional.

It was about 3 months ago. I thought their sales were very professional and the installers they were there, supposed to do really quick and have to send in north creek. It was about $3200.

A representative was giving my neighbor a quote on a window. He came over to look at some of my windows because there was wood rot around them. He said he would email a quote to me. I waited several days and did not receive the quote.. I thought he might have the wrong email. I called the office during business hours but got a recording asking me to leave a message. I left a message explaining what had occurred and left my phoine number to be called because I wanted to discuss the different kinds of windows I could choose from. I have never heard from them. If they ever do call I will be reluctant to use them since they don't seem to follow up in a timely manner.