Southern Air Solutions

Phillip was very responsive and quick to give me an estimate to replace two HVAC systems that were 22 years old. His estimate for two 16 SEER units was 10-15% cheaper than other Trane and Carrier dealers and close to the estimates for inferior budget systems. He also gave me a deal on replacing my water heater with a new tankless Rinnai. Phillip, his father, and their assistant did the entire job in about 2.5 days. They were very friendly and professional, paid close attention to details, and did a good job of cleaning up when they left. Now in the dead of August, my HVAC is working flawlessly.

From the first phone call, to the on site visit/proposal, though scheduling and installation, Southern Air Solutions was professional in every way. Mr. Gaskins and his son were courteous, professional, and prompt. We were on tight time frames, and Mr. Gaskins worked with a sense of urgency toward meeting our time frames. There were some technical questions we had regarding which unit to select, and how to address some existing problems...Mr. Gaskins patiently and thoroughly advised on our concerns. When comparing his proposal against others, it was reasonable. He did was he said he would do, when he said he would do it, with no problems whatsoever. We could not ask for any more than that. Happy to have found Southern Air Solutions!

Great! Phillip and his team are top-notch!

I had a frustrating, uncomfortable experience in that my AC failed-- it just shut down and wouldn't work on a hot Saturday evening!!But Michael and Phillip, father and son, respectively, of Southern Air Solutions worked very well to resolve the issue in a reasonable timeframe. They even provided me with a temporary window unit to hold me until the final repair was made. Able to diagnose the problem and resolve it quickly, I am extremely confident they will resolve any issues you may have with your HVAC. I really don't know what else to say, except they get an A+ rating as far as I'm concerned!!!

Trustworthy, knowledgeable, dependable! Our current AC was not cooling our house. Had several HVAC companies troubleshoot the problem and all had different suggestions. Being discouraged I google searched and read excellent reviews for Southern Air Solutions I called and spoke to Philip. He took the time, listened and explained what he thought was the problem. He was knowledgeable and thorough and promptly sent me product information that I requested. Southern Air installed a newly energy efficient AC inside and out. We were so impressed with Philip and his team. Thank you for your excellent service.

They were personable and easy to work with. They came out the next day and were punctual. They explained what was wrong and what was replaced. They explained that I would receive a bill for the part by email. I would definitely call them again.

It was a great experience. I would hire them again.

There was something wrong with my heater, which I pointed out. He said, "Well, next time you notice your heater doing the same problem, call me and I'll come back." It was summer time and it was hot and I was using my A/C. The A/C was what went out. He said that it was something like a sensor because when I turn the heat on, the fan doesn't automatically start up, unless you press the fan to 'ON'. I did that of course, when I needed heat. But then, no heat was coming out at all. So, I called them, a couple of times and they would never even return my call. I was going to try to call them again. But, I'm afraid that they're going to charge me a whole lot more now. He could have fixed it then and there. He did fix the air conditioning part, but he didn't fix the heater part. I did have to pay for the part. The guy that came out was very professional and very nice.

It was great. They were easy to communicate with, showed up on time, friendly and professional. Got the job done!

Southern Air Solutions installed a new HVAC system and disposed of my older system. Their estimate was better than what I received from other companies. Once started, the installation went smoothly from start to finish. Mr. Gaskin and his son did a great installation job and they were very courteous, explained everything about the operations of the system before leaving.

Deal was for service call and one hour of service. Was told by Mr. G that the $29 only covered the service call and the repair would be a "little bit more". He was here only 15 minutes. Applied about 36" of tape to a cooling duct and charged me $100. This was an excessive amount of money when the "repair" should have been included in the "Angie's deal".

2 technicians showed up. Very courteous and professional. They found a defective capacitor in the outside condenser, replaced the part and the system was back up and running in 45 min! I was explained the problem, presented the bill on an ipad, paid on the spot and received a quick email confirmation. Very pleasant experience!

The first week they were supposed to come on Friday. They left a voicemail canceling on Wed. prior and on the phone and he rudely said, "we'll try to fit you in." I got a voicemail on Thursday saying they had extra time. When I spoke with him the next day I explained that we had to set-up an appointment because I couldn't just walk out of work to go home and wait for him when he had time to fit me in. I did say he could text me and said I could try to get away. That was 3 weeks ago and I have not heard from them at all. I've called and scheduled someone else to come out. I have 3 messages in here on my Angie's list account on 7/1, 7/3, and 7/6. none of which he replied to. The add, "$29 for an HVAC Service Call and 1-Hour of Labor" seemed too good to be true. It was. They obviously took the $29 with no intent on ever showing up. This was my first experience with Angie's list, and it wasn't a good one.

Good experience overall. The tech/owner seemed very knowledgeable and pointed out all the things that could be problematic in my system, so in the future I would be able to troubleshoot it myself. He did talk about offering/getting a new HVAC system(mine is 11 years old) but never pressured me into doing anything. Would definitely hire again.

Excellent service. Would call again.

Absolutely amazing. They called before the Memorial Day holiday to make sure that there was not an emergency and that I at least had air for the long hot weekend. They made a follow up call on Tuesday and scheduled for Thursday.

Found the problem and had it fixed inside an hour.

Southern Air Solutions first came out and provided an estimate for replacing my heat pump. I received estimates from at least 3 other companies, and the estimate provided by Southern Air made it an easy selection to go with them- along with the fact that we could already tell they would be wonderful to work with. They selected a great unit for my townhome and installed in one day. They disposed of old system, changed by grill out that holds air filters, installed a new thermostat, and gave a great tutorial on how to use and program the thermostat. They even walked me through the process of receiving a SCE&G rebate for the new system! Father/son team that truly cares about their business and customers. Would feel completely comfortable leaving a key under the door for them to do any work that ever needs to be done in the future without me there! Couldn't have been happier with the service and product.

Professional and informative

Very happy and I will use again in the future.

I like that they do old fashioned customer service. They are able to take care of my Lennox system. They are 10 times superior than a company who did horrible work for me. This company was highly recommended to me by the Lennox manufacture and I wished I could give them triple A’s.

This was at the beginning of the year so don't remember the cost. I do remember we used them to inspect our new home, replace the HVAC, and maintenance. They were very nice and promptly responded to my husbands concerns.

I was very pleased with the service provided by Southern Air Solutions. Phillip provided quotes for 13 and 15 Seer units and gave me the option for 2 different brands. His quotes were lower than those of all the other companies I contacted. Both Phillip and Michael were very professional and knowledgeable. The work was performed in a timely manner and thoroughly explained. I will definitely use them again.

We used them last year in connection with a previous smaller a/c issue. They did an excellent job then. This time was also excellent. They worked all day (9 to 6) putting in both the outside and the crawl-space units. Everything is working great! We highly recommend them for their honesty, dependability, and thoroughness. We have no doubt that if warranty service is needed, they will perform it well also We will only have them do our HVAC service. Truly exceptional!

It went very well. I'm a realtor and have used this company on several occasions - very fair, responsive, and honest. I certainly recommend!!