Bestway Appliance Repair

The technician diagnosed the problem as being a frozen water line. As he was thawing it, he noticed a cut in the line. He replaced the line and everything is working well!

The gentleman who came was very pleasant and gave us some good tips on getting better results with the dishwasher. His diagnosis was that the line between the dishwasher and garbage disposal was clogged. He removed the clog and the dishwasher did have water. Later in the day when we used the dishwasher, it leaked all over the kitchen floor, ruining an area rug and essentially making the kitchen unusable. This was on Monday afternoon/evening. I called the company first thing on Tuesday and asked to send someone to fix it. They said it would be Wednesday before they could have someone come out to take a look at it. I explained that we had water on our kitchen floor and the attempted repair was the reason for this. I would have expected them to send someone right away to fix a problem they created.

I contacted Bestway appliances to handle the warranty repairs to my dishwasher. First let me say that the young woman whom I spoke with was very nice but was put in an uncomfortable situation. Long story short, Bestway was scheduled to do the repairs today but called me to let me know that the money the warranty company (Electrolux) was willing to pay them to do the repair was not enough so I was told to call another local repair company. Bestway is listed as an approved Electrolux repair company yet I guess they pick and choose as to IF they will do the repair. That is not how it works! Either you are a approved vendor and accept their rates or you don't. A complete waste of time and now I have to start over with another repair company. I do understand that companies need to make enough money for it to be worth their time but when it is warranty work, it is out of the consumer's hands and they need to take it up with the company, not the customer.

Stay away. While the guy probably had enough skill to get to the bottom of the problem, his dipatcher-wife refused to send him out the next morning on an emergency basis..................She got angry because I demanded his return and refused to answer the phone.What kind of business does this?