Comprehensive Maintenance Services Inc

CMS is fantastic to work with. I’ve been using CMS for over 15 years - they are always responsive and every job is completed on time with no hassle whatsoever. Estimates have been accurate the work is outstanding with thorough communication throughout. I’ve met the owner and I’m very comfortable in recommending CMS for home maintenance services.

Poor communication skills, workmanship, and ability to control emotions. These are some of the attributes I attribute to CMS Roofing. I addition they have shown themselves to be very litigious in a childlike way. I don’t predict a very long run for this company.

Excellent work. Quick, inexpensive, quality and friendly responsive workers. I could not find a roofing company to paint my stucco chimney in the center of my roof and repair the cap which was staining it. Most roofers won't paint and most painters won’t do the roof. These people worked my neighbors roof repair and painting and he highly recommended them I would highly recommend them as they are willing to do smaller jobs.

Our company has been using CMS since 2016 for all our roof repairs on our commerical properties. They are professional, informative, prompt and honest from the office to the work site. I love working with such a great company that I can trust completely. I would highly recommend CMS to anyone!!!

Not so good- I have two houses that need new roofs installed. Called Tuesday 2/14/17 to schedule an estimate. Office female took my information and stated she would have to schedule & would call me back. Called me back 2 days later (2/16/17) and left a voice mail that someone could come measure the 2 roofs on Friday 2/17/17 between the hours of 12-2p. I called office female back and explained this day would not work, could we do Monday 2/20/17 after 2pm- she said she couldn't give me a time yet, that "he" (whoever "he" is) works a ROUTE and didn't know what time yet. I felt like I was trying to schedule a TV cable install instead of getting an estimate on TWO COMPLETE ROOFS. I told female office person to cancel the request for an estimate. If scheduling an appointment seemed such a challenge, I did not want to go forward with a probable 16K+ purchase and run in to the same wall.

We hired CMS to diagnose the origin of--and fix--the leak in our family room roof. After inspecting it, they sent us a quote for $475 to reflash the chimney, which was where the water was entering the house, they said. Foolishly, without getting other opinions, we accepted this quote and the work was completed on August 25, 2014. Within two months, however, in the same quadrant of the family room ceiling, the roof leaked again, staining the same area of our ceiling in an oval shape about 24? long. A representative from CMS came out and searched the crawlspace looking for the source of the continuing leak and could not find either damp insulation or damp plywood. We were assured, however, that CMS stood behind their diagnosis, even though they were clearly unable to locate the leak and stop it from happening again?-which it did. By then, our patience with this company was wearing thin: not only were we told to paint over the ceiling stains with Kilz (which we did), we were told a hose test would be performed but then told the general manager had decided against it; we were told, incredibly, that a fresh leak, damp when we touched it, was an old leak, something seen by them before, rather than evidence that the roof was still leaking. Now there were at least four stains on the ceiling, two of which were marked with a pencil to determine if, when it rained, the leak was spreading. Finally, right before Christmas, about four months later, it rained hard again, and the roof leaked again, this time nearer the wall but in the same quadrant of the family room. It leaked so badly that water was running in a rivulet down the inside wall. My husband and son went onto the roof in the rain and stretched a tarp from the chimney down to the wet wall area. We called CMS immediately (and hysterically), and when the general manager came out some days later to survey the situation I asked about replacing a section of family room roof, from the chimney down. He said instead he would re-fasten the chimney cap on the front left side and install chimney anchors to secure it properly?-something he never did. But he did walk around and seal between some shingles, saying the problem should be fixed. I asked again about replacing the area of the roof that leaked, and offered to split the cost with him. He said no. I asked about deducting the cost of CMS?s unsuccessful chimney re-flashing, $475, from the cost of replacing that section of roof. He said no. He offered instead a $275 deduction on the full price of replacing that area of the roof, $1576, and sent an estimate to that effect. Then the roof leaked yet again, producing a darker, wider stain on the same spot on the ceiling. CMS sent someone out to inspect it, and this person was so rude that my husband (who contributed to this review) and I decided to obtain other quotes for replacing that section of the roof. In short, our entire experience with CMS was awful. They sold us a fix that didn?t fix anything, changed stories about what they would do, and they were rude and abrupt. I?m very glad we found another company to replace that area of the roof, after putting ice and water shield under new GAF shingles, replacing the ridge vent, re-flashing the chimney yet again, and repairing pipe boots?-all for less than CMS?s pre-adjusted price. This time, I got several estimates and insisted that each one address what Angie?s List recommends should be included. All my other reviews?of doctors, dentists, grouters, etc.,--are A?s, but this provider receives an F from my husband and me.

This is third time we have used CMS. They have always provided prompt high quality service. The crews always have great attitudes and go out of their way to make sure you are happy with the work product.

It went well. They came and did a thorough job without any delays. They did a good job.

I've used CMS previously for roofing work - and was extremely pleased with the results. When my husband and I decided to have gutters installed, CMS was the only company we considered using. I contacted CMS via its website. I received a return call from the office within a few hours. I advised that I needed an estimate for gutter install. I provided my address and was told someone would come by and assess the project. A couple of days later, I received the estimate and authorization paperwork in the mail. I authorized the job, and the work was completed in about 4-6 hours. As usual, the quality of the work was excellent. I have other projects on my to-do list, I'll call CMS again.

I called 3 other contractors before CMS. Two would not even come out for a repair and the other said they would but never showed. I called CMS on Wednesday. Curt DuVall came out the next day. Was on time and quickly identified the problem. He said they could have a crew out by next Tuesday at the latest. The showed the following day made the repair and left the area clean. I was very impressed at the professionalism and astounded that I called on Wednesday and the repair was done by Friday the same week.

I used the company in Charleston. They came out and went right to work. I had a leak and they were able to fix a portion of the roof by adding a flash ontop of it. They also removed a 2 inch pick and added 3 courses of hydro piping in place of that. It's basically a waterproof substance that guarantees no leaks. Once they finished we did have some hard rain here in Charleston and so far there are no leaks. They did tell me that if i did have any leaks or issues that I could call them and they would come right out.

I contacted CMS for an estimate on a new roof for my home. When I spoke with the CSR I asked if they would call me first when they where on there way so I could leave work and meet them at the house. They said and quot;not a problemand quot;. I went home at 2:00 so I would be there when he showed up. I found his card in my door. No phone call. I called the office and asked why he didn't call and they did not know why. He was told to. So we set up another appointment, I told them I would like an estimate for more work, that we decided to get a 60' x 12' deck with a cover over it and gutters around the house. The appointment was for friday at 2. At 3:00 I received a phone call that there was an emergency that he had to get to and we set up another appointment for Tuesday of the next week. I spoke with the CSR on Monday, she was making sure that I received my quote for the roof and I asked her about the appointment for the next day, She said yes the estimator would be there and He never showed or called. I can't see doing business with a company that can't even get the estimating process correct.

I have used this company on various times before. I called them and explained the problem. They asked if I wanted an estimate or just have the problem fixed and send me the bill. I said fix the problem and send me the bill. They arrived the next morning and repaired the damaged singles and sent me the bill.

They did a great job and provided a digital record (CD-rom) of the before and after of their work.

I would definitely recommend CMS for anyone who has roofing issues. They were very thorough and efficient.

I don't even know when the work was actually done, since I was out of town. I would have preferred notification of when they were going to do the work so I could have planned to be here. The only way I knew they had been here was they sent me the bill. I have no way to know if they actually did everything the way they were supposed to since everything is covered up.

It went great. The workers were very polite and made an effort not to be in my way. The whole project took less that 2 days, which is great because hammering on the roof can get annoying. I would rather have a crew come in and get it done than a couple of men banging around for a week. Plus, Curt was a pleasure to deal with.

Final price exceeded accepted proposal by over 10%.

As described work on above paragraph. Even with the extra work in attic they did not charge more.

Aside from a few communications problems and me having to chase answers the overall experience was excellent and all the work looks good. Time will tell but I am quite happy with the results. The crews working on the various aspects of the job were great. they were hard working and seemed to know what they were doing. Good cleanup and follow-up on weather related issues. I think I got what I needed at a very reasonable price.

Everything went well. They promised 4-7 days for the work to be done but it took 2 weeks. This wasn't a problem, though. When they gave me a quote for this work, they never mentioned a discount for Angie's List members. I called the company about this and they said the discount was already included. I feel that this was kind of misleading. They were prompt and I am very pleased with their work.

Did only 60 percent of the work. Said the disputed work was outside scope of original agreement. Fact is, the roofers just didn't do the work. Owner suggested that I was trying to get work done for free; he said he was tired of listening to me, and he said he hoped he wouldn't have to call his lawyer to get a restraining order against me. Some of the work was done poorly, and CMS fixed it after I complained. CMS did what appears to be a good job on a house in my area.

We had a pretty significant roof leak and I had called several companies for estimates, of which, CMS was one of the companies I contacted. First of all, they arrived on time (actually they were a little earlier), secondly, they gave me a great estimate and said that if I wanted, they could do the work right then and there! It involved removing/replacing shingles and a vent shaft sleeve that was cracked. I gave them the "go ahead" and they were finished within 45 minutes. They provided me with a CD of pictures of "before, during and after" repairs. I was very pleased with the quality of work and asked them to provide me with estimates for several other repair items around the house.

I didn't use them. They didn't communicate with me at all. Their estimate was very thorough and fine, but they didn't call to tell me they were coming. The guy never called me back and I didn't get the estimate for ten days. Everybody else that I got estimates from communicated with me and called me right back. They did come when they said they would after I finally got hold of them. I did not like the estimator that came. He was rude and spoke down to me as a woman. They probably would not be the first company I would call. Their work might be wonderful and I might give them another chance if they had another estimator.

The owner gave me an estimate which was what I paid. His workers performed the work competently and carefully. I was so pleased with their performance that I asked the owner if he did bathroom remodeling. Unfortunately, he does not. I would recommend this company to anyone.