ASAP MECHANICAL LLC

they installed all new h/vac system, new ductwork, new zoning system. None of it worked properly from the beginning. It's only 2 1/2 years old and we've been without AC 4 different times. Not what you expect when you pay $5,000-$6,000 for new system.

ASAP put in our unit in 2015 and did a fair job. I was told by the owner that they would call us when it is time to get serviced. Since then I always have to call them since they never call us. This fall I called, and the man who showed up took a long time to "check" the unit only to tell us that everything was okay. He did not have a filter but said he would come back with one. He never showed back up. We ended up buying our own from Amazon and putting it in ourselves. When ASAP sent us a bill they tried to charge $50.00 for the filter (it was much cheaper from Amazon). They also charged $155.00 for the service. I sent them the $155.00 only of course. We also asked if they would give us an estimate for some duct work and they never did... I guess they are not interested in our business. So, I will not use them again.

Matt came out and gave a an estimate- the unit was put in the next day. By far the best price quoted to us...and the unit works great. Also put in a new thermostat and an outdoor ceiling fan-duct work. Randy is a one man wonder as far as putting things up and running. They get most of their business by word of mouth- so you won't hear about them on the radio or anything.

unknown

unknown

We have been using ASAP for our HVAC maintenance and service for the past seven years. They have always been prompt and courteous when making calls and have been fair and honest in their prices and repairs. On a recent maintenance call, we were warned about leaks in the AC coil and advised that replacing our 12-year-old unit might be a wise step. Their price was very satisfactory and the work was scheduled and done within a week. As the owner of a new, energy-efficient 3-and-a-half ton Goodman air conditioner, I am very satisfied with ASAP's people and products.

temperature from the beginning. I called about a month after it was installed to question why the water never got hot. They sent a service guy out and he told me that the temperature should have been set higher when it was installed. They billed me about $85. I called and told the owner of the business that I didn't feel I should have to pay for something that should have been done at the installation. He told me not to pay the bill and that, if I had problems in the future to never call him or his company again. And then he hung up on me. Now we are having problems again. We called the manufacturer of the water heater and they asked for the code on the remote. We had no idea what they were talking about. As it turns out there is a remote control that should have been installed in the house. Now we have to get a new remote( the original was put under the house and is not waterproof) and pay to have it installed. This is the worst company I have ever had the misfortune of dealing with.

While not thrilled at having to spend so much money unexpectedly (no one ever plans for the A/C to go out) ASAP made the experience as painless as possible by showing up when they said they would and thoroughly explaining our options. They also nursed an aging, inferior unit that we bought from Sears that seemed to go out every season through a number of years. I highly recommend Matt and his team of professionals.

Efficient and prompt visit with effective repair. While waiting for part to be delivered, service man even listened politely to my complaints about all the other appliances that had broken in last year. Price was fair and competitive but still think such costs are too high. As always this was a knowledgeable, professional and efficient crew. We continue to be pleased with the service and work by ASAP and will be glad to use them in the future.

Was regular until May when I received message and scheduled summer service. They missed the appointment because of excessive demand and personnel injuries during heat wave, but I had to call to reschedule. They apologized, new appointment was kept and service otherwise excellent. Will be happy to use them but will be more aggressive about appointments.

Overall, technician was polite, not pushy. I didn't feel like he was trying to sell me something I didn't need. He seemed to know what he was talking about.

Called company for appointment. Person on phone was polite,professional and concerned to meet my needs. Received confirmation call day before appt., on Sunday. Was called mid PM on day of appt. to ask if technician could come earlier. Showed up as promised. Was friendly, professional in appearance and attitude. Seemed competent and performed work efficiently and neatly. Willing to show what work needed. Accepted check in payment at end of visit.

They were very prompt, they came out the next day I called them. They do quality work, very punctual, professional, cleaned up their mess before they left and the price was very good.