ARTISANS SERVICES

Artisan was called out by my home warranty company to fix an electrical issue with my pool. Within literally 60 seconds, the gentleman said they didnt' do that type of work because it was underground. My contention with this company is I should not have been charged for the service call if they had limitations on the type of work they do. They should have made clear to me that they could not do certain services prior to coming out. I tried to contact them (twice) about the issue and they never returned my call.

He came out the same day I called which I was happy with but then told me that their was nothing wrong with my pool equipment and that my sand was contaminated and that was not covered under the warranty. I had two other pool people look at the pool and told me that was not true and I had filter issues. I was also told that whenever a pool guy doesn't know what's wrong he tells people to change their sand. It's a standard line in the industry. Interestingly enough when I went on Angie's List - there was another review with the exact same story and also a home warranty issue with AHS. I had no choice but to use Artisan's because that is who the home warranty company sent but apparantly they are just sent to tell people that whatever the problem is - is not covered under the warranty. My pool is still broken and will be until I can afford to get it fixed. It was a waste of $60 for the deductible.

When the Artisan technician showed up, he collected his $55 payment (the deductible required under my warrenty) promptly and then proceeded to tell me that the water flow was fine and it must be the sand inside the filter. He never inspected the pump, pump motor or filter. I replaced the sand in the filter myself since my warrenty does not cover this service and inspected all of the plumbing. The water flow continued to flow very, very slowly which indicates a problem. The same technician came out again and did nothing. I finally had to call another pool service which found and fixed the problem. I have dealt with Artisans on 5 separate occasions, none of which were good. Avoid this service provider.