Fixed efficiently, paid bill, thought I had a Maintenance agreement as they service each year. Had an appointment on June 28 for maintenance for over a month, without warning called and cancelled the appointment because they were busy. I had taken day off work to be there for this appointment. Secretary berated me over the phone because I had told the service man on the emergency call I thought I had a service agreement with them. She said I had another type agreement and did not paid what I was suppose to. (Very rudely I might add). Told her to send me a bill and I would pay the difference.Been dealing with this company for 10 years, and they argue over everything and usually have to come back, even on just servicing. Never get the same techs, always new people.
Description of Work: Emergency call for part out on heat pump
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
2.0
$175
Heiner G.
11/2008
3.0
heating & air conditioning/hvac
+ -1 more
Went well until they recommended replacing the heat exchanger.
Description of Work: I had a maintenance contract with this company. Then last year the technician told us that we needed to replace the heat exchanger in the basement because it was leaking fluid. I had a second and third opinion done and both individuals that looked at this heat exchanger afterwards told us that there was nothing wrong with it. So now we have us an other company that will do the maintenance work on our AC system
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$250
Jane P.
08/2008
5.0
heating & air conditioning/hvac
+ -1 more
I called them up during a heat wave and they came quickly to access the situation. They worked us in and came in a timely fashion and got the work done. They made sure that I knew exactly what was going on. They workers were very quite. The prices were reasonable. I was most pleased. The owner came out to the house and made sure that I understood how to work everything.
Description of Work: They came out to the house to install a heating and a cooling unit. They also installed all new ducts.
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Service Categories
Heating and Air Conditioning
FAQ
UPSTATE HEATING & AIR is currently rated 3.3 overall out of 5.
No, UPSTATE HEATING & AIR does not offer free project estimates.
No, UPSTATE HEATING & AIR does not offer eco-friendly accreditations.
No, UPSTATE HEATING & AIR does not offer a senior discount.
No, UPSTATE HEATING & AIR does not offer emergency services.
No, UPSTATE HEATING & AIR does not offer warranties.