BIRD'S PAVING

Idk what is up with this place, but the new management is definitely not customer friendly or professional. I first called back in September of 2021 to have a new driveway installed along with grading, and left a voicemail. It was over a week later that i call back and Taylor said she would get back with me on an estimate. She completely misunderstood my request and said the job i had was too small (driveway with pad that would house a carport, she thought i just wanted the pad and said they couldn't help with that, so i had to correct her). She said she would speak with Jeff and call me about having someone come out. Never called back. I waited till October and called again, left a voicemail, this time i didn't even get a call back. I did not show any anger or frustration, i understand that the asphalt business is very dynamic with having to deal with weather and supply so i just simply requested an update on when i could have someone come out. Mind you i am a very realistic and generous person, but i can catch on to deceptive and dishonest people very quickly. So i went ahead with another paving company that did a horrible job at my residence (parking lot pro, stay VERY FAR AWAY). From a referral from two family members, they said to try to call again (one was a previous employee and the other was family relations with the owner) and was sure they could help. So i did, knowing i might run into an issue again regardless. Taylor called back after i left my voicemail and AGAIN misunderstood my request. I let her know i have had many communication issues with them and i am hoping that they could offer to have someone come out to help me determine a path forward to repair the shoddy job that was left. I had been told that a resurfacing of the driveway would be adequate. An estimate to completely replace my driveway was sent two days later instead without a single person coming out. I called back and asked Taylor why was i sent an estimate without anyone coming out and why was it for removing and repaving when i asked for an estimate on resurfacing? Even the footage/yardage of the driveway was way off (they probably used google maps and saw my old driveway). She explained that they did not offer resurfacing and they wanted to give me an estimate since i was having trouble getting one.. I know we live in bad times and the trust in people has eroded quickly, but good God, this is absolutely insane. All about the money, not about the customer, just like PLP was. If you don't offer a service, SAY SO!! I'm in a legitimate bind here and the fact that businesses put profits first and completely ignore the concerns of the customer is absolutely sad. She explained that they will not be able to help me and did not offer any further remediation or references to other companies that could help, even though she already told me she would do that for me if she wasn't able to help.

Never got off the ground!!!!!

It only took them about two weeks to come and do the job. Everyone told me that it would take them months to get to us. He got it even with the garage just like I requested. I quoted two other companies and they wanted 2600-2950 dollars to do the same work. I wanted to go with them, because they gave us the best quote by nearly a thousand dollars. I checked on them before I used them and they had a good reputation.

These guys were really great and they only took them one day to finish their job. It looked good and that's, because they knew what they were doing. I didn t mind giving them a good mention, because they were priced really good and did good quality work like you would want done around your home.