The Green Thumb

Work could not have gone better. Results are beautiful. Meticulous, professional, well mannered crew that really knew their craft and were perfectionists about the result. Hands-on owner, who reviewed the work personally and regularly. Everyone was very customer focused and intent on a high quality result. Great value for the investment.

Excellent quality and service.

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When we continued to complain, Frank, the owner, said he never responds to voice mails. That the only way to get in touch with him was by text. But this was also an empty promise. There were many "no shows" throughout the year and a half. Eventually, we replaced many of the plants on our own. When I posted these problems on our Sun City Facebook Resident site, I received many, many complaints from people who had gone through the same thing.l One couple claimed to have threatened him with legal action unless he gave them is money back - which he did eventually. 100% of the responses I got were all negative, and very similar in content. Most just gave up after a while. Since then, he has sent me a certified letter blaming me for our problems, and how he tried to please me - but he doesn't understand why we are still upset. We are upset because it took them a year and a half to redo our landscape - and they never finished repairing the damage they caused to the side of the house. Our neighbor ended up having to repair his property on his own, because we were traveling in Alaska. But we reimbursed him as soon as we returned. This was most embarrassing. In short, our experience with this company was a nightmare!!!

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Working with Frank Lynch and his folks at The Green Thumb went great. The members of the work crew were were prompt, professional and hardworking. We were able to make changes on the fly as the vision for the resulting garden took shape. There was follow up each night to ensure that all went well. The worksite was left neat and tidy each evening. The plants used were healthy and gorgeous. The project came in on schedule, on budget and according to plan. The results are beautiful. We talked with a lot of companies about our project but The Green Thumb positively differentiated themselves in many ways from start to finish. We are so glad that we chose them to work with us on our home

Signed contract on 2/16/15 with a $6,500 down payment. Work did not begin until 4/9/15 due to weather delaying other projects, therefore pushing our project back - not enough help to manage the backlog of work. Had to continuously call the owner to get an update on when the project would start. Project was estimated to take 5 working days - actual project started on 4/9 and completed on 5/1/15 - several days during this time period no work was performed. Poor project management - no one present when brick company delivered patio bricks to show them were to stage pallets or to check pallets for accuracy of order, no one present when sod company delivered sod to show them where to stage pallets or check sod for quality, not enough bricks ordered to complete project requiring a reorder and delay in completing patios, sod not installed according to plan - home owner had to show workers where the sod was to be laid in the back of the house. Lack of project oversight required someone to be home when work was being done, however, lack of a written project schedule made it very difficult for the home owner to plan. Had to place numerous calls and texts to Green Thumb to find out the schedule. A working irrigation system was a requirement of the contract in order to insure viability of the new sod. The Green Thumb recommended using their irrigation team since they would be at the ready when the sod was delivered. This service was an additional charge to the project. The final fee for irrigation services was $2,228. One zone of the revamped irrigation system did not work properly and we asked Green Thumb to send back the irrigation technician. The technician said that the system was working when he left the job, even though we pointed out 2 heads that were not coming up before he left the job on 5/1/15. We were informed it would be an additional charge to what we already paid to fix the zone. During removal of old shrubs around the pool, the workmen cut the skimmer line in 2 places and the main drain in one. Had to have a pool company come and find the leaks and repair them, unfortunately two of the breaks were under the new sod that had been laid. The Green Thumb refuses to take any responsibility for this damage, even though the location of the pool lines was pointed out to the crew and they admit they probably cut the lines when taking out the old shrubs. The pool was fixed at home owners expense, however there are two sunken areas in the new sod where holes were dug to find the leaks. I would not recommend this company. They have very poor project management, you have to watch closely what they do to be sure you are getting what you paid for, and they do not take responsibility for damage done or incomplete work.

The job looked good at first, but then plants started dying. After many attempts to get the company to look at the situation, they finally said that the plants were not getting enough water. After verifying that the sprinkler system was functioning, they then claimed the plants were getting too much water. They promised to replace some of the plants, but as of this date, they have never come to do it. I have given up.

The Green Thumb is very knowledgeable about all types of plants and landscaping. Their prices are lower than competitors and the service is excellent. We bought two trees and they came out the next day to remove the existing trees and plant the news ones. They sent a crew of 3 men and they were very careful with the planting and the existing irrigation pipes. They put plenty of fertilizer and mushroom mulch around all the roots. They did a nice finishing job and were very courteous. I would definitely recommend this company for any planting/landscaping needs.

I was very dissatisfied by this contractor.

The Green Thumb did an outstanding job for me. It was an excellent design. They used excellent quality of shrubbery and excellent labor execution.

The Green Thumb is one of the more professional and competent companies that I have dealt with since moving south. A refreshing change from many of the others down here. Hope this helps a neighbor of mine.