REFRESHING OPTIONS

unknown

Didn't respond to initial email from website, but when I called, he came over the same day, gave estimate, then scheduled for the next week. Came as promised; hung plastic to protect the rest of the room. Cleaned up before they left. The tub looks great and is showing no signs of the peeling paint that was previously there. Very satisfied.

The overall process to get the counter redone took place over about 4 consecutive days. First day took about 2-3 hours, and the second and third days took about 1/2 hour each. Final day did not take long, and now it looks like I have a contemporary bathroom.

Initially it looked OK. The kitchen cabinets never looked good- very streaky, but as he did not charge me for the cabinets I felt I could not say anything .Mike used a krylon spay on product that he was really jazzed about. I think in retrospect the product was new to him and he wanted to most probably see what it was capable of. He must have used the product in the bathroom as well, but too heavy- little bead marks were left. He also used the product on my ceramic soap dish which now is peeling! The bath tub now has numerous areas where the product is chipping off. Other contractors have looked at it and have told me that he used too much product on the walls, should never have done the soapdish, and the bathtub should have been warrantied for at least 5 years. I have been trying to reach Mike for 6 months. He does not return my calls. I did have one conversation with him 3 weeks ago. He told me he would have a Steve contact me and come take a look. That never happened. Have left another message recently threatening to contact Angie's list. Still no answer.

In April, 2010, I noticed the darker portion that was the floor was discoloring. I called Mike twice since then in the following months. Mike did come eventually to look at it and thought it was hard water stains. However, there are no hard water stains anywhere else except for the floor and the seat of the shower. I was willing to give him the benefit of the doubt. He said he had some cleaner he would bring that I could try. I've called him since then and claims he is out of the cleaner and would order me some. That was several months ago and I haven't heard from him since. I believe, the dark portions of the shower floor and seat are fading in an irregular pattern and cleaner won't fix that. I am convinced that the faded sections need to be redone and that is why I never heard from him again. I just wanted the problem resolve. I am very disappointed in the follow-up service and would not recommend this company because of that.