Preferred Aire Inc

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We were out of town, and had friends using our beach condo. After leaving a message late the night before, I received an early call back the next morning to schedule service. At first we were going to be scheduled later in the afternoon, but when I told them there were people with medical issues there, they were able to get someone out sooner. Our friends reported that the repair person was prompt, professional, and seemed to be a "good guy." He also had to work outside during a storm to complete the repair. They were happy to have the unit fixed quickly, and so were we.

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Everything was wonderful. They are a good company. They were here when they were suppose to be. They are honest and nice to work with. The technicians are very trustworthy.

Very professional, clean

This is a great company to work with! We've had to use them several times when we've had issues with our pool company and they have always been extremely nice, professional, and responsive. They have gone out of their way to provide exceptional service and resolve our pool heating issues. I highly recommend them!

They did an excellent job. They put booties on before entering house, went about their work quickly and efficiently and reset the thermostats when done. In the past, when I had an emergency, they were prompt, diagnosed the problem and gave me an estimate of what it would cost to fix the problem. They then fixed the problem. I trust their experience. I have been pleased with their service and expertise for over 10 years.

Awful, awful, awful. There was a dispute over the quality of work performed at my house and the owner of the company, Scot, had my wife served with legal papers on our front porch and put a Mechanic's Lien on the title to my house! I had to retain my own attorney to try and have the Lien removed. In an effort to get the Lien removed from my property and put this debacle behind me, my attorney sent Preferred Aire's attorney a settlement check well over three months ago in the amount that they demanded and they have refused to cash the check, return calls or letters from my attorney for months, and they still have the lien on my house! I had to drive to the Beaufort County Court and spend more money ($150.00) to file motion papers to try and get the lien released. I've spent over $1,000 dollars and the Lien is still on my house. I'll keep you updated. I've had a number of contractors perform work at my house on HHI over the years and Preferred Aire is the only contractor that I've had problems with. Preferred Aire is not a member of the Better Business Bureau. I now use Gochnauer Heating and Air, which is a first class heating/air conditioning company. Research their reviews. I wish I had gone with them first.

Michelle was very helpful and knowledgeable answering my questions. Dawn responded promptly the next business day with system options and pricing and addressed additional questions. They visited my house, clarified requirements, began and completed the installation 3 days later. Finding a qualified, responsive, and professional contractor located ON Hilton Head Island was very important to me. After all the new high end systems come with lengthy parts warranties (10 years), it is important to find an established contractor that will be able to respond promptly to service calls and honor the parts warranty for the life of the warranty. Preferred Aire met these requirements. I'm very knowledgeable regarding Air Conditioning equipment with over 25 years in the HVAC industry, so finding Preferred Aire - who knows their trade well, was a pleasure to find: Knowledgeable, responsive, professional, responsive, good value, quality focused...I'm VERY pleased! Glad I found them on Angie's list.

Great. Only took about 30 min. Provider is very knowledgeable and answered all my questions. Been in business nearly 14 years in this location. Builds his business on integrity and excellence.

They were prompt, courteous, clean, and pleasant to have in the house..I have every confidence that they will preform whtever service becomes necessary over time. and will certainly do business with them again.