Sutton Well & Pump

Yes the job great and fast

The service was excellent. Very professional and the cost was very reasonable. They came and made the repair on the same day we called. Very professional. If the need arises we certainly will be using them again without hesitation.

Mr Sutton provided excellent customer service. He was prompt!! I submitted my request that night within minutes he called to set up an appointment. He came out the next morning and within a couple of hours I had water with excellent pressure. I give this company 5 stars and will recommend them to anyone who is a having well/pump issues. Thanks Angi for the recommendation.

As Aggravating as the Job was, These Guys Never gave up! Mr. Sutton and his Crew did a Fantastic Job. Above & Beyond what I thought it would take & Never Questioned it. He even checked my Pump & showed me the Damage that was about to happen from pieces coming from the Bad Well Valve. Now I have a Great Working Well, New Pump, and Fantastic Water Pressure. Can not Say Enough! Thank You!

definitely professional and courteous. I would definitely recommend them and use them again.

They did a Great Job!

Was having problems with my well water fluctuating. They came within a couple of hours. Very friendly and professional. Explained a lot to me about the system. They fixed it and all is well now. No pun intended. Definitely recommend.

They are the best

Very responsive to calls high quality work and a pleasure to do business withâ ¦highly recommendâ ¦j hicks Florence SC

Came prepared for the worst problem there could have been but was able to fix it with a new pressure gauge and some adjustments. Made sure water pressure was what we was to have and even explained our bladder tank and other pump options to us. Very polite and knowledgeable about the issues at had. Very satisfied will call them again if needed.

Did a great job and were very responsive.

They go above and beyond very reasonable would recommend to anyone out there you wont be disappointed they get a 100% from me TY for a great Service

Great guys Super nice prompt and professional Will definitely use them again when we have a need Thanks

Came when he said and fixed us up right away. Ty

They found what the problem with my pump was and they fixed it. Another issue with the pump appeared and they scheduled a return and came back the next day and they resolved the problem. I would not hesitate to use them again

They were very prompt and professional.

Very knowledgeable

They were awesome! They were obviously very knowledgeable and experienced team that Immediately diagnosed the problem, replaced the necessary parts and then performed a test and made adjustments to verify everything was working as expected.

Very professional, had our job completed by noon, reached out to me before business hours

I submitted a request for a call at approx 7 am and had a call back within minutes (before the opened for business hours). A group of three amazing men came to our home by 9 am (we lived an hour away). And they diagnosed the problem and had it fixed by noon. Very well at educating me as well due to never having a well system before. I will use them again for any and all of our needs. Unsure comparison of cost to other places but most definitely worth it!

Very Professional

They were prompt , friendly, professional. They did what they said they would do. Would use them again!

Very friendly, yet professional. Came out the same day ( A Friday). Looked everything over and got all the necessary information. Returned on Monday with all necessary parts. Work was accomplished in several hours, replacing deep well pump and tank. Invoice was exactly as quoted. Ver pleased with work, will use them again!

They were the first to call and they came out immediately. Very friendly and they fixed the problem in no time. Would recommend them for all well and pump repairs.

Poor workmanship, Did not stand behind his work, had Superficial politeness, try to sell us, and unnecessary staff. Our house is on well water. On April 2020 and after 18 years of reliable service, the 1.5hp submersible well pump went out. Our builder used a company from Florence when the house was built. we could not find the companys info, so we found Sutton Pump on google. And they replaced the pump, pipes, etc. On the evening of Dec. 13, 2022, the water stopped when my son was about to finish his shower. There were 240V to the pump after checking using a multimeter. The pressure switch was in good order. We cut off the power to the pump. The next morning, we called Mr. Sutton. They pulled the pump out. it appeared that the 1 PVC pipe joint failed. It is poor workmanship. We understand that things happen. However, there is no excuse. I am sorry. Here are some of his reasonings for the failure. 1. Well tanks are too old. The bladder set pressure should be 38psi while was measured at 26psi. ( 26psi will make the tank draw down to 6.4 Gal vs. 9.4 gals at 38psi. And how was it related to pipe joint failure?) 2. There is sand in the well. He did see some sand in the water filter (how will this be relevant?) 3. Water hammering (previous pipe joints lasted more than 18 years) 4. Pump is overheating and heated the joint (this joint is about 26 feet above the pump with 20gal per min of cool well water flowing past it as coolant) 5. water leaked back the pump and needs a backflow valve (?? Well pump has a built-in backflow valve and water tank pressure did not drop in the tank when no water was used) Yes, he charged us the full amount. In addition, he did not take the backflow valve off the bill. The reason -is he has to use extra long coupling to reconnect the PVC pipes (Sounded like he was planning to use the shorter couplings !) After they left, we were surprised to see what is under the well cover-a total mess of pipe insulation, no seals on the wire cable entrance hole, etc...