Sutton Well & Pump

Poor workmanship, Did not stand behind his work, had Superficial politeness, try to sell us, and unnecessary staff. Our house is on well water. On April 2020 and after 18 years of reliable service, the 1.5hp submersible well pump went out. Our builder used a company from Florence when the house was built. we could not find the companys info, so we found Sutton Pump on google. And they replaced the pump, pipes, etc. On the evening of Dec. 13, 2022, the water stopped when my son was about to finish his shower. There were 240V to the pump after checking using a multimeter. The pressure switch was in good order. We cut off the power to the pump. The next morning, we called Mr. Sutton. They pulled the pump out. it appeared that the 1 PVC pipe joint failed. It is poor workmanship. We understand that things happen. However, there is no excuse. I am sorry. Here are some of his reasonings for the failure. 1. Well tanks are too old. The bladder set pressure should be 38psi while was measured at 26psi. ( 26psi will make the tank draw down to 6.4 Gal vs. 9.4 gals at 38psi. And how was it related to pipe joint failure?) 2. There is sand in the well. He did see some sand in the water filter (how will this be relevant?) 3. Water hammering (previous pipe joints lasted more than 18 years) 4. Pump is overheating and heated the joint (this joint is about 26 feet above the pump with 20gal per min of cool well water flowing past it as coolant) 5. water leaked back the pump and needs a backflow valve (?? Well pump has a built-in backflow valve and water tank pressure did not drop in the tank when no water was used) Yes, he charged us the full amount. In addition, he did not take the backflow valve off the bill. The reason -is he has to use extra long coupling to reconnect the PVC pipes (Sounded like he was planning to use the shorter couplings !) After they left, we were surprised to see what is under the well cover-a total mess of pipe insulation, no seals on the wire cable entrance hole, etc...

Great experience with them. Great communication, prompt and friendly. Would definitely use them again and recommend to others.

Very courteous , knowlegible. Friendly. I would use them again and recommend them to others.

This guy went over and beyond. He was scheduled on Monday but rearranged it to come today. I was with no water off and on day and a half. Two thumbs up ð ð plus I had a large tree down in my yard I was taking care of due to this hurricane. All went well!!

Outstanding professional service. Quick to respond, explained exactly what the issues were and fixed them in a timely manner. I will definitely use them again and highly recommend their service. Mr Sutton runs a tight ship!

Very nice & professional great work great price good people.I would highly recommend them.

Fast and knew what to do to fix the problem.

Very professional and courteous. Arrived early and went straight to work. This was a job well done at a very fair price!

Very courteous. Advised me with updates every step of the process.

Overall experience was very professional. The crew was very knowledgeable about what my half explained issue was. Very patient in explaining what happened, what was fixed and what to look for to keep the issue from reoccurring. Thank you. Thank you. ?

Sutton well and pump was prompt that came when they said they would. They were courteous professional and they got the job done within less than an hour. They repaired water pump and got my mother's water back on. We definitely would use their service again.

They are great

Great job very knowledgeable

Mr. Sutton was very patient and professional.

Outstanding customer service and would highly recommend using.

Very knowledgeable and courteous fast friendly service

Mr Sutton and his crew were very professional and itâ s clear from the first conversation that they are here to help. They are not at all about just making a dollar. I had 4 different companies tell me I absolutely had to have a new well and it was gone start at 7500 dollars. Mr Sutton came and fixed my well and had my water back on fast. They were a absolute God send. I will call them from now on for all my well and water needs.

This company is absolutely knowledgeable about the well and pump industry!

Great work and very precise

Great

They arrived sooner than expected..worked quickly and efficiently as a team and had my water back on and running ..Sutton also discussed issues about my well pump in the present and future...

They were there when they stated they would be. They were fast, friendly, and professional!. I Will refer them if anyone I know needs repairs or installations with their pump or well! Thank You.

excellent service right on time real good rates

N/A

Professional and saved the day.