Description of Work: My wife and I were very disappointed with their services. They told us that we would have to purchase a very expensive (over $200.00) circuit board just to see if that would fix the problem. And wanted $80.00 labor just to try that regardless if it fixed the problem or not. The "technician" told me that our heat pump could also need a new blower motor and/or blower motor driver circuit board as well! I'm not going to spend over $280.00 just to see if going to cost me another $500.00 on top of that! I also have a friend that told me an employee of Kentco quit because of the way the company was "ripping people off". I would not recommend this company to anyone!
Rating Category
Rating out of 5
Angela S.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
Cooling on Goodman heat pump was not working. Blower was working, but air was not cold. Suspected an issue/error from a previous repair by a different HVAC company. Had seen Kentco employees working at the local movie theater, and the A/C there was nice and cold. They responded to my call within 2 hours on a weekday. Determined the issue was a wire (0 reversing wire) left unattached, (assumed to bean error by the previous repair company) and reattached it. A/C was blowing cold air immediately. left a report showing what was done, and that 66 degree air was entering the air return and 45 degree air was coming from the supply after just a few minutes. Our technician was JB. We wrote them a check on the spot. $79.95 service call/diagnostic fee, plus $30 minor wiring issue fee. They were done in under 30 minutes. Highly recommended. I will call Kento in the future for all issues related to my Heat Pump. Very professional, clean uniforms, up to date digital tools, immediate invoicing.
Description of Work: HVAC troubleshoot & repair: They responded to my call within 2 hours on a weekday. Determined the issue was a wire (0 reversing wire) left unattached, (assumed to bean error by the previous repair company) and reattached it. A/C was blowing cold air immediately. left a report showing what was done, and that 66 degree air was entering the air return and 45 degree air was coming from the supply after just a few minutes. Our technician was JB.
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Service Categories
Heating and Air Conditioning
FAQ
KENTCO HEATING & COOLING is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
KENTCO HEATING & COOLING accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, KENTCO HEATING & COOLING does not offer free project estimates.
No, KENTCO HEATING & COOLING does not offer eco-friendly accreditations.
No, KENTCO HEATING & COOLING does not offer a senior discount.