Albert's Lawn Care & Tree Service

Bad. I don't understand what happened because this company has all good ratings. 6/11/2018 - requested services via Angie's List - within 5 minutes of hitting "submit" on Angie's list - Albert called - and was the ONLY tree service to call me - came out same day to evaluate situation and provided an estimate informed me about city and forestry permits/evaluations - that he would take care of - asked if securing permits was a lengthy process and I asked if he needed $ up front for permits / the work and he responded no to all really liked this gentleman - firm handshake - seemed sincere and like a very hard worker - tend to business / honest man - he requested HOA information - which I sent within an hour of Albert leaving - no word from him - no communication - even a word to let me know he was backed up with work, family crisis, tired, SOMETHING. 7/1/2018 - sent him a friendly text requesting an update - told him no need to respond until after the 4th of July holiday and hoped he was getting some relaxation time - responded almost immediately - that he had not forgotten me - was waiting on forestry to come out here and get back with him 8/1/2018 - had again ... heard nothing from Albert - so I just sent a text with "????" in body - to date - no reply - please note - I am not an unreasonable person - I am patient, kind, understanding, appreciative 8/2/2018 - submitted another request on Angie's List :( (NOTE: below where it asks for approx cost of service - it has been awhile and I can't remember exact estimate - and estimate was based on City and Forestry permissions/permits)