Gutter Helmet of WNC

They did everything they said. Our salesman knew his business and was very professional! We love the product!

Gutter Helmet would not schedule the repair or return my phone calls, so I wrote some appropriately nasty reviews. Only then did they respond.

extra carpenter work was needed to support the new gutters. the repairs were made and the new gutters were installed. we are pleased with the work that was done.

The technician they sent, alone, fell from his ladder half way through the process, breaking his ankle. EMT's were called and he was transported to the local hospital. The company sent folks to retrieve, his truck, tools and materials. Last word was that he was scheduled for surgery and the prognosis for complete recovery was positive. The company has never completed the job. Pressure washing was never done before winter and repairs were never completed. Customer follow-up non existent...we paid 50% deposit with the balance due upon completion. The contract has never been satisfied.

First, the salesman got the fit wrong for hanging the awning which delayed the install about 2 weeks. However, the worst part was they failed to tell me the awning could not be used in the rain. That was after I told the salesman that I wanted to awning so I could leave my cushions out on wet weather. A soon as it rained the awning filled with rain water that did not run off. I complained, but they refused to take back the awning and refund my money, which I had requested. It was a very significant expense for me and I feel cheated by their failure to fully inform me of the awning's deficiencies.

roof was done ok but could not fix leaky chimney, it leaked into attic then into living room , tarp was put on by them over chimney and it stayed there for 2 months until we hired a chimney restoration company. they also did a very poor job of replacing the gutter helmet over the gutters after the new roof job. Never sent us a certificate saying we had a new roof which would be necessary at time to sell house. Customer service people nice on phone but rarely followed through, had to insist that they replace some of the gutter helmets as they were damaged from them just throwing them down on the ground while the roof was being done. we would never recommend them to anyone!

Excellent work. Showed up as promised. Job completed quickly and efficiently. Thorough and ongoing clean-up. Of special concern was damage to extensive foundation plantings. They were VERY careful about that and there was NO appreciable damage.

Excellent, he arrived on time and prepared, his work was outstanding, fast, and he left everything clean. Would definitely recommend.

Work performed very good and was professional. Communication regarding scheduling and follow up needs improvement.

The installation was quick and efficient. Subsequent requests for adjustments were handled very quickly and without charge.

They did a great job with estimate and subsequent installation. They were professional, punctual, and everything went well. I would definitely recommend them to others.

He hosed off the exterior part of the gutter guards. It didn't seem necessary to me, but they claimed it was. I don't understand, and I don't understand why it is necessary. A clearer explanation would've helped. They were very helpful, however, in assisting with evaluation of the downspout issues, and very prompt in coming when the flooding was occur ring. So it was a mixed bag, as things often are.

I cannot say enough good things about this company and their employees. From the minute I walked into their office, I received only the most friendly, professional and courteous treatment one could ask for. I was greeted by the friendly Office Manager, Sheryl, who immediately stopped what she was doing and addressed my concerns. I was given a card, complete with a picture of the person who would contact me for an estimate. My house had a feature making installation difficult due to an inverted fascia . Steve Henry, Customer Service Representative, worked with me and answered all of my questions. He listened to the ideas I thought were acceptable or not and valued my opinions when I expressed them. By the end of the day I had pictures of the plan "we," not "he" thought would work best for my situation. I was given time to think about the estimate without a hassle, and had Steve's phone number for any further questions that might come up later. I moved forward with this company and had excellent service from the crew members. They were on time, knowledgeable, considerate of my time, cleaned up when the job was complete, and a joy to be around. Since the job has closed I have contacted this company on different occasions with questions and have always been greeted as if I were a long time friend. I love going outside and seeing the leaves fall while I just smile because I know that my gutters are going to be clear all year round! Since this time, I have sold my house and knowing that the gutters have a transferable warranty, I can't think of a better house warming gift to the new owners! I think the money I spent with this company has been the best investment in house maintenance I have ever made!

Contractor showed up on time and replaced front gutters. Also cleaned rear gutters and did minor repairs. Very neat job.

They were very professional and had all the equipment to make sure they weren't damaging the gutters.

The showed up on time and the prices were fair. I would highly recommend their service.

One of their competitors who came for another item later noticed they did not install fascia boards under the gutters. I thought the quality of the water barrels and faucet was low . . . better barrels for $60. recycled from pickle barrels. THey were very interested in pleasing me, and their 'customer satisfaction specialist' who came later to adjust the water barrels also inspected my roof, potential tree concerns and pulled a leaning deadfall off my driveway.

Rep came to house, explained product and process. Installation of Gutter Helmet was completed in one day and has performed as advertised. No more clogged gutters or down spouts. Marvelous!

They showed up when they said they would and the job was professionally done. All the employees I dealt with were very friendly and knowledgable. The work looks beautiful and I have stood outside during a downpour and the gutters worked perfectly. I am extremely pleased with Gutter Helmet of WNC.

They did really good. I was pleased with their work. They were pretty thorough. I thought the price was reasonable. I would use them again in the future.

The Gutter Helmet representative visited our home shortly after I called them for an estimate. The rep was on time, courteous and fully knowledgeable of the product. After climbing up on the roof for inspection and measurements, he provided the cost estimate on the spot. We agreed on the price and set an installation date for the following week. The installation team arrived on the date scheduled and on time. The team completed the entire installation in one day in a professional manner and thoroughly cleaned up the site before they left.

They provided excellent service. I had a couple of call backs for small issues and they took care of it cheerfully.

I was very impressed that they showed up when they said they were going to. They did a nice job. They did a good job cleaning up after themselves when they were done.

They were great and very friendly. They had the best representative ever. He was cheerful and helpful and gave me advice too. He was good. They took care of it very simply and instructed me on how to fix it. They provide a free service when there is a problem.

They did a very nice job. It was a pretty expensive job, but their price was reasonable. They were very efficient. They were here when they said they would be here. They cleaned up after themselves. I was very pleased with them.