Clean Air Heating and Air Conditioning Inc

After having that second unit only about 2-3 years, the newer a/c unit started needing Freon annually. I asked Dennis to find and fix the leak. He said he would come "as soon as I can." Below are two emails. The first was dated April 12 and the second May 5, 2015. As you can see, I have given him sufficient time to respond. I have not heard one word. I had to have another company repair the leak in my crawlspace. It took that company 15 minutes or less to repair it. I don't understand what has happened to Dennis Russell. I guess they have so much business that he can choose to ignore a faithful, fast-paying customer. As a small business owner myself, that is not the way to stay in business. (Read emails from bottom up) ---------------------------------------------------------------------------- -----Original Message----- From: Tom Pence Sent: Tuesday, May 05, 2015 2:17 PM To: Russell Dennis Subject: Re: Pence a/c in attic Dennis, Do you plan on coming and if so - when? What has happened to you over the last couple of years? You have broken appointments; you haven't been communicative and you failed to repair that leak in the crawlspace after five or six requests over a period of a couple of years. You didn't start out like that! Are you going out of business? Do you not want my business? If so, please be ethical enough to inform me. I haven't been demanding, I paid my bills on time and I have been polite. Please tell me what's going on? Did you ever replace the core of one unit that was approved by insurance? Tom Pence ------------------------------------------------------------------------------------------- -----Original Message----- From: cleanairheating@bellsouth.net [mailto:cleanairheating@bellsouth.net] Sent: Monday, April 13, 2015 7:20 AM To: Tom Pence Subject: Re: Pence a/c in attic Ok I'll get to as soon as I can Sent from my iPhone -------------------------------------------------------------------------------------------- > On Apr 12, 2015, at 8:22 PM > > Hi Dennis , > A/C not cooling. Probably continuation of freon leak. Could use your help. > Tom Pence >

I called after already having 3 quotes and Dennis Russell with Clean Air heating and air conditioning was the lowest quote by far! He was prompt and he and his workers were very professional. They did a great job! I would recommend their service to anyone!

I have used Dennis Russell for several years and about 4 service calls. He has once replaced an indoor coil on my main system. I have always found Dennis to be very professional, very knowledgeable and very honest. He has never inflated the problem or the solution as I have experienced with other HVAC repairmen. His rates are reasonable and his dedication to his customers is beyond reproach. In this instance, he responded within 4 hours to my call for assistance.