ASI - Authorized Service Inc

Description of Work: Fix washer

Description of Work: They worked on our washer machine and fridge. Did a good job and we will use them in a future if needed.

Description of Work: Replaced a plastic gear in washing machine. Very unfriendly, but capable technician. |Will use ASI in future since there's little choice in this area.

Description of Work: Called for ice maker repair. ASI contacted Frigadaire and found that they would cover the cost of a new refrigerator. They contacted the appliance store and had everything set up for us to pick out a replacement.

Description of Work: Replaced water filter unit (second time) on Samsung refrigerator. Would never buy this brand again!

Description of Work: He nearly ran me over with his van in Asheville. I was in slow traffic and he almost rear ended me. I gestured for him to back off and he got closer and closer; he was deliberately threatening. He screeched into the next lane and sped around me almost hitting another car. I called the number on the van to complain to its headquarters and the driver answered the phone. He yelled at me and hung up. With a temper and unprofessionalism like that I would NEVER let him in my home.

Description of Work: nothing

Description of Work: They replaced the thermostat for the refrigerator.

Description of Work: Repaired Jenn-Air downdraft range oven that was not heating.

Description of Work: Had part broken on ice-maker in Kitchenaid refrigerator. Also ice cubes were too wet and freezing on extraction mechanism.

Description of Work: This is the second time I've used ASI; but this time they didn't repair a thing - and saved me from wasting hundreds of dollars! I first called them four years ago, about a malfunctioning washing machine. My research revealed they had been in business for around 276 years (or something like that) and were A+ rated by the BBB. When I called to check them out, I discovered many of their employees have been there for almost as long as the company has been around so, as you might imagine, most of them are quite old. Seriously, everybody I've ever spoken to there has been respectfully professional and done their job well. Their technicians diligently go about their work, while trying to remain as unobtrusive as possible. The first time out they fixed and did some routine maintenance on my old washing machine for a very reasonable price, including parts. This time I had called them to fix the dryer and check-out two refrigerators. The next day Mike, one of their Senior Techs, called to let me know he was running ahead of schedule. He tactfully asked if I would prefer to wait until later, as planned. I told him to come over ASAP and he and his helper arrived within 30 minutes. It took some time to tear-apart and diagnose the dryer. The prognosis was that it would cost more to fix than what it was worth. The same was true of the first refrigerator they checked. The second refrigerator had been making some strange and rather loud sounds, from time-to-time (I think its' possessed), but otherwise seemed to be behaving fine. However, since it was silent while they were here, Mike suggested that we wait to see if a problem developed - and his assistant referred me to a good exorcist, just in case. So, they were able to come early, called first, prevented me from throwing hundreds of dollars (perhaps over a thousand) down a black hole and did a great job of cleaning up their mess. And I was totally blown away when Stanley Steamer showed up shortly after they left. Seems ASI had sent them to do the carpets, 'just in case.' Makes you wish you had appliances to repair every week! I hope you will all forgive the somewhat facetious nature of this review. You see, I was born and raised on a farm in Iowa before moving to South Carolina in 1978. As a result, I seem genetically predisposed to have a very corny sense of humor. That said, my attempts to make you smile (or better yet, laugh) should not in any way detract from ASI's quality, honesty and overall value. In fact, there has been only one sour note in my entire experience with them. Their President/Owner never returned my call. And nobody else called in his stead, or to ask if they could help or to explain why he wouldn't be calling. That's not good. When the head of a local, family-owned business will not return a repeat customer's phone call (it's been over two weeks), he earns his business an F rating for responsiveness.

Description of Work: They repaired my dishwasher.

Description of Work: We had problem with my LG dishwasher. He came on time, and called before coming, as asked. We were given a time range of 12-5, and I was pleased that he came around 1-1:30, so it wasn't like I waited all day. He did diagnostic on problem, but wasn't able to come up with anything that may be wrong. He called LG and found that there was a recent service bulletin related to my problem. But, LG wasn't able to tell him if it would be something that would be covered since my dishwasher is 4 years old. So, he only charged me a diagnostic charge, and gave me info to call LG to take up the issue with them. I wish they had gone to bat for me on this, but at least he gave me the info to call them regarding the matter. He was very polite, clean, wore booties, and presented himself as a professional. I would call them again in the future for repairs.

Description of Work: No services actually performed even though we paid in advance for parts/labor and they cashed the check. only the initial service call to diagnose problem.

Description of Work: They repair my appliances.

Description of Work: I used ASI Authorized Services to repair my dishwasher.

Description of Work: None. See below.

Description of Work: Realigned freezer door.

Description of Work: We used ASI Authorized Services twice in September 2009 and the first time was for a test for a deep freezer that later died.

Description of Work: My dishwasher stopped working and displayed an error message that required a service call. I called the retailer where we had purchased the appliance and they recommended ASI. I called on Monday and got an appointment in Wednesday afternoon (between 3 and 5 PM). At 4:50pm, I had not received a call and I called ASI. They radioed the service man and he was running an hour late. He did call and tell me he was on his way and arrived at 6pm. He was very courteous and repaired the machine (a piece of glass had been stuck in the motor). I had to pay the dispatch fee, but no other costs were incurred.

Description of Work: They came to repair an oven that would keep shorting out. They did replace a part I guess to make the electrical connected more solid.

Description of Work: They replaced the door on my refrigerator because the old one had a big scratch on it.