Mathis Plumbing and Heating Co Inc

Technician quoted extremely high price for very simple job and said he would reduce price if he could at end of job.$579.00 for approx. 2 1/2 hrs including approx. $30.00 parts. Went to business location to inquire about labor charge per hour and was refused any info. Was given $65.00 credit on my bill but feel that their business practices are predatory based on what they feel the customer can afford.

Senior citizen predators!! Horrible pricing and takes advantage of those unable to speak up!! They charged over $400 to replace a $15 faucet for a 93 year old woman on SSA!! PREDATORS!!!! Regardless of their claim to be "community minded, they only want your $$$$. The work performed was only worth the service call and parts..... horrible response from "old man owner"... he says " they have a reputation"... unfortunately the pubic must not know the truth!!!!

Our garbage disposal recently quit working. Mathis plumbing returned my call promptly and sent someone out the same day to evaluate. We were given a quote to repair but the gentleman also gave us a quote to replace since the price difference was minimal and the unit had some age on it. We opted to replace the disposal. The work was done the same day and we have experienced no issues. Great customer service and quality work.

They do a great job.

The only complaint I have is the repair men showed up & I didn't have a time frame in which they would come nor did they call to let us know, it would have been nice to have a call or anticipated time frame especially since they were at the door before 830am. Other than that service was great.

Contacted them by email, we had used them in the past with a minor unit repair, and asked for a quote to replace our gas pack unit when the air conditioner went out. It was an old unit that we had discussed replacing at the time of the repair, about three years before. We added that a remodel was to take place adding some extra room to our home about 6 months in the future, gave them the new sq. footage, and ask that the new unit meet our needs. The work was completed the next day with my son meeting them at the home. The billed us for the replacement, met us when we returned home and went over the work with us. The unit more than met the needs of our added floor space and our utility bill on gas and electric went down! We would certainly use them again, but we haven't had to!

He did an excellent job on the heat pump. A pipe coming out of the house got disconnected, he reconnected it. The toilet was leaking and he fixed that too. It took about 15 minutes for the heat pump. They were here for about a total of one hour. They were a little expensive. The trouble is that they hire new workers who train on the job. Sometimes the job is not up to par.

They are very good and reliable, will come when you call, and do excellent work. Also, they are nice, knowledgeable, and very friendly when they come. We haven't had any problems with their work as they provide good quality of work. I do wish their pricing was a little lower.

My apartment complex has used Mathis plumbing numerous times and every time, the technicians were polite, professional and were able to come up with solutions to some very complex problems. There was little to no mess every time they came on to our property and I would definitely use them again. They are a great, fair priced company. I have absolutely no problems with this company and they have done work for us that no other companies wanted to do and for a very fair price.

I called Mathis Plumbing because of a leak in my water line. They did show up on time and were very professional and polite. They dug out the water meter and found the leak. They said they could fix it. I was going on vacation and needed it done right away. It took only an hour, but it still cost about $500!!! They only replaced 6 inches of pipe. The work they did was done with products from the local hardware store. For this price I expected a little more done than what I could have done in half the time.

In Feb or March the well that provides water to our house went dry. I called a well and pump company to come fix the problem. This man came out, looked over the system, replaced a valve controller, opened and closed a few valves and got the water flowing to the house (and the heater). He said that he did not work on heating units and if there was a problem with restarting the heater to call someone else. The heater did not work so I called Mathis plumbing heating and air. When Mathis came out they did not fix the system (that could have been fixed), gave me an estimate for a new heating system, charged us for a service call and left. After fixing the problem myself I called Mathis and told Mr. Mathis that I was very disappointed in what happened. I did not mind paying $58 if they had fixed the problem or if the system could not be fixed at all. However, I had a problem paying $58 for them to fix the problem when they could have fixed it but did not. Mathis then sent out their most exprerienced heating person to look over the situation. After seeing the system he told me that his repair man was correct and there was a leak in the system and system needed to be replaced. I found out later (from a plumber that came out for a different problem) that the "leak" was an open valve that should have been shut. I do not know who opened it (could have been the pump repair man or the Mathis repair man) but the Mathis people should have found it and closed it since they were looking for a leak. Their ad in the phone book states "If we don't treat your home with care and respect...you don't pay". I was never offered a refund of my money even though they could have fixed the problem but did not. I do not feel that our home was treated with respect.

Mathis Plumbing, Heating & Air is a well-established, dependable business. Todd is just wonderful. He always comes on time and gets the work done very quickly and efficiently. Their prices are very reasonable. We've never had to wait for them to respond.