TruGreen Lawn Care - 5460

Description of Work: LOUSY RESULTS

Description of Work: Weed and fungus control

Description of Work: Lawn Care - fertilizing our bermuda grass (sod laid less than a year ago). THEY KILLED OUR GRASS!

Description of Work: I prepaid $273.42 for aeration and seeding of my lawn.

Description of Work: Monthly Lawn Service

Description of Work: Lawn fertilizer program, insect control, mosquito control

Description of Work: Contract for lawn care services

Description of Work: The last time they were here was for controlling weeds. They did that, and I think fertilized it.

Description of Work: They did lawn aeration.

Description of Work: They take care of my shrubs, bushes, and stuff. They don't do my lawn.

Description of Work: Fertilization, soil pH management, and weed control of lawn along with yearly lawn aeration

Description of Work: Lawn and Shrub Care

Description of Work: Complete Lawn fertilization and weed control for 3/4 acre yard. Although I believe they skimped and actually only do good fertilization near the house which is much smaller.

Description of Work: Lawn analysis, weed control, and fertilization.

Description of Work: They did lawn and yard service. They just sprayed for weeds.

Description of Work: I bought the year long treatment plan that included aerating and seeing. When the sales person came out I went into great depth about wanting to promote the Bermuda instead of the Fescue because the Fescue doesn't thrive in my yard (too much sun). This was in February. Bermuda has to be seeded in the Spring. Fescue in the Fall. In April I called to find out when they would be doing the aerating a seeding as it was starting to get really hot and I knew the seeding wouldn't be successful if not done in the next couple of weeks. The sales person ARGUED me down about preparing my yard for seeding and they would seed in the late Fall. We went round and round and I finally gave in (I'm not a horticulturist or grass expert and figured - that's why I hired them - they should have more knowledge than I do.) The company continued to do the weed, fertilizer, and lime treatments but I can't say they did ANY good. My grass looks worse now than it did when they started back in February and I have more weeds than I've ever had. I had been told by my sales person to contact him directly instead of the customer service number which I did a couple of times only to have him tell me he was too busy to talk to me and never hear back from him. About two weeks ago, I called the customer service number since my sales person was MIA. After holding for 22 minutes, a lady came on the phone to take my name and number and tell me that someone would call me back in 48 hours (they were too busy to talk to existing customers but if I wanted to ADD service she could put me directly through to that department...funny how that works.) I left a message on 9/14 and too date still haven't heard back from the customer service department. I went back to my sales person and told him I wanted to speak with a manager. Three DAYS later his manager called me and scheduled a time to come out and talk to me. I took time off work to meet him at my house on Friday, 9/25 at 10am. He was 22 minutes late and didn't bother to call to let me know and I was getting ready to leave to go back to work. I talk to him and tell him about the Bermuda/Fescue issue and he asks me if I want a Fesuce overseeding done....WHAT?? NO! I don't want Fescue! Why is this such a difficult concept to understand and why have the FIVE people I have told prior to him not understood that? He essentially tells me exactly what I told the sales person back in April, Bermuda can't be seeded until the Spring - so basically, I've lost a YEAR in my yard revitalization. I ask him what he plans to do and he tells me there is nothing he can do other than do the seeding in the Spring of 2016. I tell him that doesn't work for me and he begs me to allow him to take care of my yard. I ask him why I would trust him with my yard when his sales person obviously couldn't communicate what I was looking for. He then tells me the sales person isn't a grass expert (he used a technical term but I don't remember what it was). I look at him, "Really? Then why is he selling your products? If he doesn't have the education or the skills to educate people on your product, what purpose does he serve?" I just got a blank stare. He offered to refund the portion of the contract for aerating and seeding which I told him I wanted him to do but thus far, I haven't seen that credit and honestly, doubt I will unless I call their wonderful customer service department to follow up on it.

Description of Work: They did weed control and lawn fertilizing.

Description of Work: They provide fertilizers, lime, weed killer and crabgrass killer. In the fall they also aerate and overseed.

Description of Work: We have a yearly contract with them. They remove our weeds and spray weed killer. They also fertilize our lawn and aerate it.

Description of Work: Lawn and weed care

Description of Work: 3 weeks ago I hired them to do aeration-went over a clearly marked area that had an irrigation line running underneath it. Flags/stakes on the ground were present, clearly showing an area not to be disturbed, and as adamant as they are about marking things clearly, the guy went right over it as if they were never there. Also, did fertilization of the lawn, but when asked to address the weeds, said, "I don't do that, I'm just here to put down the fertilizer." That's their healthy lawn guarantee for you. Look elsewhere.

Description of Work: got rid of spots where needed, fertised

Description of Work: I signed up with the company to provide lawn care sometime in February.;. The notified me they would be out to do their lawn analysis and first application until the middle of March. I waited to hear from them as to when the applicator would be at the property. I did not hear from them so I called them and they said he had already been to the property. I told them I wanted to talk to their representative and the said he would come out in two or three days. That was over a week ago and I still not heard from them. If they are going to take care of my yard I need to know what they plan. I called again and was told that I was being referred to the service manager. I am still waiting to hear from him. I called again and the lady asked me If they told me it would be 1 to 2 days before they would reply. That was enough. They continue to apologize for the poor service but I can't get any service from them. The field just does not know what the office is doing and visa versa.

Description of Work: I was a TruGreen client for over 10 years. April, 2013 the tech showed up with a new guy and did a lawn service. The lawn was green and growing well, needing to be mowed every 4-5 days. One week later the lawn was brown and dead. I called and requested a manager come out and look at the lawn and was told it was a lawn disease and it was common. I disagreed and said the dying grass stopped exactly at the property lines and covered the entire lawn. I was told someone would call a day before coming out. I called a week later after not having heard anything and was told the same thing. The tech showed up about a week later for regular service. He agreed the lawn had been oversprayed, offered credit for the botched service and a free aeration/seeding in the fall. Tech's manager came by about 1 hour later and reiterated apology. Credit for botched service was not processed until after I called back twice to request the credit. In August received a call for aeration/seeding service and requested it be done, noting to the person on the phone the service was to be free, per promise. Called mid-September to determine schedule for aeration/seeding and was told the service had been cancelled. Had to talk to three people before getting it rescheduled. Received a call the next day saying service would be done the next day and then later that day received a "sales" call asking if I wanted aeration/seeding service. Sales rep connected me to branch manager who said the service was scheduled to be done in one week. Aeration/seeding was finally done at the end of September. Called TruGreen in late February requesting someone to come out to examine lawn and evaluate contract. No response was received. Called mid-March to cancel contract and was told cancellation notice would be expedited to branch manager. Have received no return call.

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