Tony's Lawn Service LLC

"Dear [member name removed], we are sincerely sorry that you were not happy with our services in 2012. First, we'd like to thank you and your husband for your service to our country. Secondly, please let me assure you with full confidence that you never ever paid for any services that were not performed. We may be misunderstanding your comments, but you make it sound as though you believe you were paying for services that were not performed. That is absolutely not the case. We only bill for services based on work that has been completed. Our records indicate that we serviced your yard bi-weekly during the summer growing months of 2012. Then, we reduced our frequency to once per month in October, November, and December to accommodate a normal leaf and debris seasonal clean-up schedule. Because this was several years ago, I will do my best to accurately recall our verbal communications - I do remember talking with you about a missed service. But, in reviewing your account, the only time I can see where we may have seemed delayed was during the time we would have been shifting into our fall/winter seasonal schedules. And, I could be wrong, but I thought you discontinued services following our last visit in December 2012. Unfortunately, this was several years ago - So, it pains me that we didn't get to clear this up then, and keep you as a happy customer. As a family owned business, we try to treat our customers in a way that we expect from others. We charge our customers fairly, we provide the best services possible and in as timely a manner as possible, we strive to keep our customers happy, and we do what we can to correct any problems that may arise. Other than to apologize for any miscommunication, I really don't know what else to say - Lynn"

"Thank you so much for the kind words! We are so happy we were able to assist you in a timely fashion! Every customer is greatly appreciated by Tony's Lawn Service!"

"Thank you so much for taking the time to share your personal experience with Tony's Lawn Service with Angie's List members! We appreciate you as a customer, and look forward to servicing your lawn for years to come!"

"Thank you so much for your review! It is so nice to hear from our happy customers! We are happy that you have chosen us to be your "go to" lawn service from here on out! And, again - THANK YOU for your review!"

"Thank you very much for taking the time to share your experience with Tony's Lawn Service on Angie's List - your comments are greatly appreciated!"

"Thank you so much for the nice report! We have plans on taking photos of the property and sending them to you soon. Thank you again, and please don't hesitate to let us know any way we can assist you in any way!"