RAINBOW PLAY SYSTEMS

Description of Work: Three years ago, my purchase of a Rainbow Play System seemed to have been a good experience, though I was concerned about shoddy installation. With the passage of time, I have become increasingly dissatisfied with the experience and with Rainbow. In retrospect, it is obvious that I was oversold and have been underserved. 1. Several design elements of my package were appropriate only for much younger children and should not have been included. This may have been good selling, but it's not good customer service. 2. The "lifetime guarantee" requires owner maintenance by annual treatment of the wood. I was not informed of this, so the equipment deteriorated unnecessarily. Only when I finally got a national representative on the phone to complain did I learn of the maintenance requirement. That representative was indifferent to my problem or Rainbow's responsibility. 3. Attempting to remedy to some extent the first problem, I ordered a replacement for one of the swings. Despite repeated follow-up on my part, I never got it. 4. The unsatisfactory installation continued to cause problems. I was never able even to get it inspected by a Rainbow representative, and the damaged areas have continued to be troublesome.

Description of Work: Design and installation of residential playground equipment. Above ratings refer to design & sale. Installation was less satisfactory.