Pro Heating & Cooling Inc

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Great service

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I was very impressed with this business. They checked for system leaks using an inexpensive compressed gas, vs. using the very expensive refrigerant. They were able to pinpoint the leak in the system and demonstrate to me where it was leaking and why it could not be repaired.They presented several different options for repair for me to choose from and thoroughly explained the differences and advantages of each, including cost. I am an engineer, so I am very interested in exactly what is wrong, what is being replaced and understanding why. They did not try to upsell me capacitors, etc. to plump up the bill, but did test the capacitor and put, in writing, what the test results were so we can track degradation during their next service visit. I was very satisfied with the overall experience. These guys are good, honest and their pricing is fair and significantly below (25%) what their larger competitors need to charge to pay for those fancy TV commercials. I will be using them again any time I need HVAC work performed.

He came out and gave me an amount on what it would cost. We had the air conditioner malfunction. He said some stuff needed replaced because my air conditioner is about 10 years old. He said he would order the part and call me. He did. Then he sent out one of his employees. I was just extremely happy. He was excellent. His worker was very polite and excellent too. We can use the air conditioner and it works fine now. He communicated very well.

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Everything was done promptly and professionally. They called before they came out, they were dressed nicely and cleaned up any fallen insulation or dust from the attic.

Called first thing and told them the problem. They told me they'd have someone out befor 10 AM. Repairman called at 9 to let me know he was on his way and that'd he be here within 30 minutes. He arrived and with little explanation from me went to work on A/C unit. Within 15 minutes had a quote on job and then he went to get the part and had fixed the system by 11am. He was polite and upfront. He was professional as well as punctual and I even was able to use a coupon!

Pro Heating and Cooling is wonderful. Our air conditioner wasn't cooling so we called to have refrigerant added. The tech came out and said the fan motor and capacitor needed replaced. Another company came out first, and gave us an estimate of over $1000. I decided to shop around, and am so glad I did. I did some research on the internet and decided to use Angie's list to try and find a reputable company. Pro Heating and Cooling didn't have many reviews, but those they had were great, so I decided to contact them and another company. Steve with Pro Heating and Cooling got back with me promptly, and was at the house within a few hours. He came to the same diagnosis as the other company, but he charged ONLY $487 for the same parts and service. This is less than HALF of what the other company was going to charge FOR THE EXACT SAME PARTS AND SERVICE. Thank you Pro Heating and Cooling!!!

I called Pro Heating & Cooling on Thursday morning and they were willing to come out the same day, but I couldn't be on site, so I asked to schedule a time for the next day, anytime after lunch. They were very accommodating and said they'd try to make mine the first stop after lunch and would call to confirm the following day. The next morning they called and said they would be there around 1:30. I got home around 1:10 and they were onsite at 1:20. They discovered the problem within a few minutes, cleaned the outer coil, put 2 pounds of freon in the unit and informed me of the issue. Apparently, there's a slow leak as 2 pounds isn't a lot of freon. I opted to just see how long the freon lasts (since my unit is 14 years old). I figure I'll see if I can squeeze another year or three out of it. The guys were very professional, nice and got the job done. Definitely would recommend them.

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They took out the old furnace and put in a new one. They ran a line to our kitchen area for a gas range. They moved an existing gas dryer line into the house from outside. They changed the vent for the heating and air inside the house; they moved it into another room. I have actually recommended it to others already. They always showed up right when they said they would. Initially, it took like two weeks to get a hold of them, because they were busy. They were friendly, mannerly and polite. At the end of it, they cleaned everything up. We actually got some other quotes that were a lot higher in pricing. We are planning to get our air conditioning done this summer with them. I actually saw the reviews on Angie's list and decided to go with them.

The two service people from Pro heating were polite, professional and clean. They took real pride in their work and did a great job.

They're great. They came in very professionally and I was impressed with the fact that they threw down a bunch of tarps so that they wouldn't mess up any of our floors. They did all of the dirty work outdoors and cleaned up after themselves. They made one underestimation and owned up to it right away. They came out to replace the miss-sized part and gave me no problem whatsoever.

Pro responded very quickly. My first call for help went out at 8:00 AM and the van arrived at the time promised at 10:00 AM. It turned out that the problem was a failed capacitor in the outdoor unit. Everything was repaired and checked out very quickly. Most of the service charge was for the part, the labor component was quite reasonable. I liked these guys. Clean cut, professional, and efficient. This was the best experience I have had in the past four A/C repair calls that I can remember. I am sticking with them for future needs and routine service.

Dennis was professional and sincere. He showed me the problem and what the chances of fixing it were slim since the fan had been on the shaft for 33 years. It was rusted on. He could not find a replacement motor for the one that died. That started our search for a replacement unit.

They do excellent work. I would not have used them for the last 15 years if they did not show great determination and dedication to the job. They have very nice people working for them. I would recommend them to anyone.