LAMP CRAFTERS OF SC INC

The new owner, Jennifer, was extremely nice and professional. I was able to get my father's lamp repaired in less than 24 hours and at a reasonable price. The store is beautiful and the staff was knowledgeable and was able to accommodate my needs.

On top of clearly being ignorant about modern lighting, the woman running the store was the rudest I have ever experienced. My wife had visited the store originally to get a replacement harp and shade for ones that had been lost in a move. She had told my wife that we could only use a 60w bulb in an existing lamp and could not use a 3-way bulb in a lamp (that was factory-wired as a 3-way lamp) and sold her a shade and harp that would only fit a fan bulb. My wife wanted to use the lamp as a 3-way (again, the way it came from the factory) so we went to exchange the harp and shade for a larger ones. When we showed her the bulb we wanted to use, (a 3-way LED bulb that draws 18w max), she said "I told your wife you can't use that bulb." I asked her why and she said “because its too high a wattage” (She never looked at the bulb closely, which shows the current draw on it) When I informed her it drew ~20w (much lower current than the 60w bulb she recommended), she said “well I guess you know more than me” and “do you want to set your house on fire”. I bit my tongue and didn't say a word. She told us our option was to use the lamp the way she wanted or return the parts she sold us and try to find somebody else to help us, saying that nobody honest would do so. I told her we would return her parts then. She then got very petty itemizing little things that she had included (like a collar around the socket) and tried to make a big deal out of it (“I gave your wife this for free but now I want it back”) but that’s fine. The icing on the cake was when she told my wife "you're very pleasant to deal with, but you have to live with your husband", Mind you, the sum total of what I had said at this point was "why not?" "but this bulb only draws 20w" and "I guess we'll return it". Clearly this woman, who doesn't know what an LED is, was offended that I dare question her wisdom. On top of all that, their selection of shades was very small. I can see of no reason to shop at this store when there are other options. Knowledge - 1 star Inventory/selection - 1 star Customer service - 0 stars PS, just to verify, I explained the situation to an electrician to make sure I wasn’t missing anything. I wasn’t. This woman was just flat out wrong (in addition to rude).