Grounds Guys Of Greenville

First appointment was a "no show/no call". Second appointment reviewed requested work to be done...estimate promised. Week later no estimate/contacted company. "We are having organizational issues in our office" and cannot provide your requested service due to larger jobs. If overbooked should have been stated at time of onsite appointment. Waste of my time twice.

If you are looking for a grounds crew to do basic yard work, this company is just ok. If you have any specific requests, I would not use Grounds Guys of East Greenville. I negotiated a fair and acceptable price of $200 a month for weekly yard up keep during the summer, and biweekly during the winter months. The outfit did arrive on the appropriate days and performed the work. However, they did not follow through on specific requests. For example, I pointed out my yard boundaries and specifically asked that the side portions of my yard be mowed to the survey stakes and the leaves collected there. Nada. With repeated requests they finally mowed to the yard boundaries, but never removed all of the leaves (I even sent pictures showing what needed to be done). I pointed out a steel survey marker (picture also provided) and asked them to avoid hitting it with their mowers. Nada, the pole is now bent. I let them know that I mow the front yard diagonally for a pattern. Nada - they repeatedly mowed straight across. They did collect leaves - but did not collect the leaves blown into bushes, the chain link fence or the drive way borders. The work looked incomplete. In my back yard, I had a wheel barrow that had yard waste that had fallen on its side, and that I had not had time to get back out to scoop up. The crew just mowed around it(!), and didn't bother to collect the yard waste and take it away. I paid to have some bushes removed and a tree cut down. I specifically asked Jason for the wood from the tree to be cut up for fire wood and left on my property, as I have a wood burning stove. Nada - the work was done, with good cleanup - but the wood was taken away and never returned. When I repeatedly e-mailed (with no response) and called about the tree stump removal, the wife of the owner said "Oh, I thought I got back to you already, sorry, I will get right on that, as we subcontract that work out." Nada - no one ever called or came to remove the stump. When I repeatedly e-mailed with requests to correct the above issues, I never got a reply. When I called, Ashley always said "Oh, I thought I took care of that, and I'll make sure it is corrected." Nada. Jason and Ashely seem to be a small husband and wife franchise with hired workers (who do the work they are told to perform). I think they have a bit too much on their plate to provide more than the basic follow through on their work. If you are looking for just basic yard work, they are fine. If you are looking for attention to detail, with good customer service and responsiveness, I recommend looking elsewhere.

I never received anything back from this company. The man that came was great to talk with, however I did not get what I expected. When I called him for something to look at, I received no quote, no plan, no estimate, nothing.

As a new resident and a transplant from up north, I needed advice on best practices for making my southern yard lovely and healthy. I was hoping to get some insight on either the hardscape side of things (drainage, fencing, privacy, seasonal considerations) or the softscape side of things (specific plants for sunny/shady areas or my specific soil types). Instead of advice, the consultation consisted of a walk around my yard and pleasant small talk about yards in general. The gentleman was very nice, but admitted he knew very little about plants. I enjoyed our talk, but didn't get any information that would have helped.

It took a couple weeks to get on the schedule for them to come out to the house and do the work, but it was worth the wait. The house is a rental and the yard was in desparate need of some love . I was very impressed and hope to get them out to do more work at the house very soon.

They were thorough and on time and did a good job. I would recommend and use again.

Owner never showed up to job. New lawn never sprouted. Owner promised to "do-over" in fall. Claimed cold weather was the fault. New drainage pipe installation. Wrong type of pipe used. Had to dig up pipe and "do over". More than 20 major plants that were relocated all died within weeks of the move. Owner claimed the weather was at fault again and there was no guarantee on that part of the job. I'm out over $6000 with nothing to show for it. I had to file a claim with the Better Business Bureau. Company never responded to my claim. The only note in the disputes section on this listing is "stalemate". That is incorrect as the owner never called to try and reach resolution of the problems with this job.

I think his business has kind of grown and i think he is really getting trouble in getting people who can really do a good job and he kind of has trouble in that line but he is a very honest person. he kind of had to replace the saw and he lost money on that, he does a good job.

Bid was not described and not adequately described

We are still in the process of getting my work done. This was a former rental property, and the yard had been ignored for years. There is much that needs attention. Craig is working with me to get it all done, slowly and based on my budget.

They left and we were feeling pretty good about the service. Nothing happened,never heard back after sending a drawing on our sprinkler system, I finally contacted one of the people via email and they said they no longer worked there and that they would forward our information to someone at Ground Guys. We've heard nothing! A big waste of money. I should have demanded a refund. I would not recommend them to anyone.

We made an appointment for Thurs. April 10th at 6:00pm. When he hadn't shown by 6:45 we gave him a call, it went to voice mail.He called us at 7:15 to say he had forgotten our appointment. We made another one for Sat. April 12th at 10:00. We walked him around our yard. We put in an inground pool late last Summer and needed landscaping advice regarding plants, hardscapes, etc. He suggested sod, and to just continue with the few plants (boxwood) we had already planted. He never took any notes, didn't draw a plan or anything. I feel like the service he provided would be one that a landscaper would provide for free. For $49 it was a rip off.

Told us they would email us a price quote after they visited out property. 2 weeks later, no price quote. We emailed them to remind them we still wanted a quote, they said they would have it soon......1 month later.....still no quote! Even if they gave us a quote at this point, I would not use them. I see this as being very unprofessional.

I have postponed my project temporarily

Crew arrived as expected. They could not rake out leaves in flower beds due to likely damage shrubs. I requested they use blowers to clear the leaves. I loaned them my blower to aid in the process. They completed the work as expected. After they left, I found the pull handle on my blower broken and no where to be found. Several shrubs and even a small new Redbud tree had broken branches and I had to ask the guys to finish blowing off the driveway , sidewalk and porch before they left. Not the "A" service I expected.

My experience was okay. I liked the concept of what they offer. Scheduling was fine and the lady I was working with through the process left the company. There was some confusion from what I actually got in my appointment versus what the coupon stated. I was expecting drawings and they said they would not provide that. Based on our conversation during the appointment, I elected to not move forward with them.

I spent a long time on Angie's list and Facebook and other sites trying to determine the best landscaper in the area for the money. I chose Grounds Guys because they had high ratings and were very highly recommended. But? I have to rate these folks an "F". They were supposed to call me back to set up an appointment --that never happened. I called them on a Saturday asking if they wanted the business and left a message. Still no call back from them. I was basically ignored, and it just really left the sour taste in my mouth. So "F" is the score I give for this group because they failed not only to try to win my business, but did not even have the courtesy to return my call.

Excellently. They were extremely helpful in planning the landscaping. Punctual and enthusiastic and really cared about what they did and my satisfaction. Came up with great ideas that made my front yard look spectacular. They enjoy their work and it shows. I would not hesitate to recommend them to others with the highest regard. I plan to use them in the spring for more landscaping. If you're looking for a thorough, professional, hard working team you won't go wrong utilizing their company.

TERRIBLE !!!! I called on a Thursday to schedule yard work to be done by Saturday afternoon at the latest. They said Yes, for sure, it will be done. I explained it was Very Important, and again they said no problem. NO ONE EVER SHOWED UP. I was left with no time to find a yard crew as a result. None of my calls were returned, and when I finally did get a person, they said it was the fault of the subcontractor they used, and it was their problem. When I asked why my calls weren't returned, they said they were out of town for the weekend. TOTALLY UNRELIABLE !!!! BEWARE !!! Their promises mean NOTHING !!!

Great service....all went as planned....I will use them again in the Spring!

I purchased: A landscape assessment/analysis of the yard with a proposal and conceptual plan/drawing for the project. The Deal was to include:1. Meeting and going through the design process.2. Discussing plant varieties and locations (this is what I bought the deal for) 3. Discussing how to handle drainage, shade areas etc. Our yard has grass, mulched bedding areas around the backyard, and irrigation. We wanted advise about plants that would be low maintenance and work with the amount of light available in the different areas of the yard, and be the right size and height when mature. We wanted an aesthetically pleasing layout in a conceptual plan/drawing. Kymberlei called me and scheduled an appointment. She couldn't make it, but called ahead and we rescheduled for the next day. I showed her the yard and tried to talk with her about plants. She said she didn't know anything about plants and would have to defer all plant questions to Harold, who is from a nursery that is not part of CPL. I didn't feel comfortable working with a different company for the single most important aspect we wanted when we purchased this deal, but since I already paid the money, I said OK. Harold drove by the house and saw the front yard but the priority work we want done is in the back yard. He talked about a couple plants and then spoke about annuals but I had told Kymberlei we wanted shrubs and perennials for low maintenance. At one point Harold called me back and asked if I had made any decisions about plants. I was confused because at that point I hadn't received a list of plants and shrubs to choose from and I was a bit frustrated. I emailed Kymberlei I would be on vacation for 10 days and did not hear from her during the 3 weeks after I returned. She said she thought I was going to contact her. There has been so much confusion and miss-communication that I don't feel comfortable with the relationship and would prefer a refund.

She came out and looked at things. She was a very nice person but after she left she never got back to me. I called today and she thought I wasn't looking to have the work done until later in the fall. At this point, the work I needed done would not require a plan but she would give me an estimate for what she looked at. I felt like she lacked a little bit in the knowledge of the job that I wanted done. I felt like I was having to control the situation and would've liked for her to give me her ideas. She was, like I said, such a nice person but just not what I was expecting.

Kim and Ben came out and did a walk through and accessed my property. Kim got back in touch with me with a detailed plan to improve my property with the use of drain boxes to help with water issues and the use of plants to improve the landscaping with the use of mulch and plants. At this time I just wanted to get a game plan formulated and Kim did exactly what I wanted! I would recommend Kim and the staff at CPL Lawn Care and Landscaping to anyone!

This deal went well. They performed the work to my satisfaction. They were able to get the work done promptly.I would use them again in the future.

I had called CPL Landscaping to provide a quote for basic lawn care. Craig had come to our house to look over our lawn and suggested a course of care to help improve the condition of our landscaping. The pricing was very affordable, and service started the following week. CPL Landscaping did a great job keeping our lawn in top shape, and we were very satisfied with the work. When it came time to sell our house, Craig came out again and looked over weeding and reconditioning our front and back beds, which were very large areas needing a lot of work. Craig's team came out and completely transformed the look of our property. The work they did was great, and my wife and I were very impressed. I would highly recommend CPL Landscaping to anyone looking for lawn care, or any form of landscaping work.