Elite Custom Fencing/Deck and More LLC

We made our deposit in February (half down) for our fence. Weeks later, we began to call as to when our installation date would be. We received excuse after excuse and delay after delay. Once the installation began, the work itself was acceptable. However, to this day, it is NOT Complete. We installed an aluminum fence that has caps on the fence posts. They are still missing. Again, we have received false timeliness and excuses concerning the delivery of these caps. This was to be the First job of two for this company, the 2nd being Several times larger. Because of his poor communication, dishonesty, and unprofessional response time, Foster Davis will Not be offered the 2nd contract and I would NEVER recommend this company.

The Good: The final result is well constructed and attractive. The gates are very sturdy, with quality hardware. The contractor did an excellent job of cleanup and left the site in good condition. I am pleased with the final result. The Not So Good: The overall job took an extraordinarily long time. I contracted with the company in March, 2015. There was a short delay to obtain approval from our Home Owners Association and the first portion of the work (removal of the old fence and installation of the new fence) was completed in June, 2015 - longer than I would have liked, but acceptable. The second portion of the job (staining the new fence) was expected to begin approximately 90 days later to allow for the wood to dry and be suitable for staining. There was a contractually stipulated completion date of no later than 11/20/2015. It appears that the contractor waited until very late in the contract period to schedule the work and then rainy and cold weather made it difficult to complete on time. The staining was not actually done until April, 2016! That is more than a year after we first contracted for the work. Removal of the old fence was problematic. The contractor appears to prefer to cut old fence posts slightly below ground level rather than removing them. I do not recall any warning that this would be done. Our old fence included brick pillars, so the contractor was forced to physically remove nearly all of our old fence posts. He removed a few of them by pulling them up with a line attached to the back of his truck. He did not have equipment sufficiently strong to do this and actually snapped the line once (a potentially dangerous situation). The remaining posts were removed by using an auger to dig around the base of the post and then manually pulling/lifting them out. Lawn Irrigation Lines were cut in a number of places. This was a potential situation which the contract specifically stated that the contractor was not liable. Never-the-less, it was irritating and increased the overall cost of the project by several hundred dollars. Scheduling when work would be performed was very challenging. I could not get any firm date for the start of work, and the contractor would just give me a call a short time before starting. That made it very difficult to coordinate with a neighbor who had a pet that needed to be confined while the fence between our properties was down. The cost for the Staining increased substantially. The contractor began the staining job by power washing the fence to remove dirt and debris. At this point he realized that he had significantly underestimated his cost for doing the work, and asked to increase his price. He also volunteered to terminate the contract for the staining at no cost to me. We worked out an acceptable price increase, but the cost for this portion of the project more than doubled.

unknown

unknown

I'm satisfied with their work.

The final product was GREAT. I absolutely love the fence. Foster is a true craftsman. The gates are super sturdy, and really nice looking. I'm really proud of the way it turned out. Foster showed up after hours to make his initial measurements, and gave me a price on the spot. It was my first quote, so it took a week to get back to him with an affirmative. I paid him a little less than half on the front end for materials. By that time it was into the Holliday season, so we were slowed down by thanksgiving and a couple of days of bad weather. I take some of the responsibility for that. That's why I gave him a "B" for responsiveness. On the day they set the posts they cut my catv line, my sprinkler line, and the underground drain for my gutter. He wanted me to take responsibility for the damage. Luckily my sprinkler guy was on site, working on something else, and volunteered to fix it for me. Otherwise, I'm not sure how it would have turned out. That is why I gave them a "C" for professionalism. Otherwise I would have given them an "A" for overall. I would absolutely recommend Elite Custom fence to my mother or yours.