Duckett Plumbing Co, LLC

We called Duckett out to resolve a single issue - a leak - which appeared to be coming from our daughters bathroom above our master closet. Long story short - they did not locate the leak, they made a costly and unnecessary "repair" and left the leak unresolved. Throughout the â repairâ the technician (William) left open the door for charging more for the actual repair (leaking shower valve) and tried to sell my wife on dry wall repair services to the tune of $400. The technician was also caught in a lie stating he told my wife we could just put an access door for $60. When we called and spoke with the owner he was extremely rude and confrontational, would not let me speak and said if I didnâ t answer all his questions he would hang up on me. He finally agreed to send someone out to do an assessment to determine the source of the leak (which wasnâ t done properly the first time) and repair it at no charge as long as we paid for the parts, which we agreed to. The morning of the appointment, he cancelled on us citing a note my wife made on the square transaction stating the repair wasnâ t complete. This note, which is not visible by anyone other than us and him, cannot be altered or removed. He refused to come out unless we removed this note and threatened to sue us if we posted any negative reviews. Bottom line, stay away from this company. They have an F rating with the BBB (link below), citing they didnâ t provide their LLR licensing information, and they use a BBB Accredited Business Logo when they are not one. The only reason why they have positive ratings online is because they threaten to sue people who leave negative reviews. We will be filing a complaint with LLR as we will not be threatened or intimidated from telling the truth! https://www.bbb.org/us/sc/greenville/profile/plumber/duckett-plumbing-co-llc-0673-90031668