Allxteriors

Heard their ad on WORD radio....We called and met with Richard Herman. He listened and also had good suggestions....then he sent us a detailed and very reasonable quote. Work started and finished within the time-frame promised....workers were courteous and respectful and did a great job cleaning up! We were thrilled with the quality workmanship and attention to detail, and it’s also been noticed by many of our neighbors! We just love our home’s “new look!” ~Cliff & Lyla Poynter

I received a quotation ($1,524.00). I emailed acceptance of the quoted work. I also called and accepted and asked to provide payment by card over the phone for 50% down payment. I also asked if the piece of vinyl siding could possibly be pushed back in immediately (today) as a big rain coming for the weekend . To be fair, I knew that request was a big ask. I was told they would try to take care of the loose siding for me, and would call back for the deposit. I received the call back and was informed that the cost for the door had increased by $300 (in one day?), and that they could not do the job for the quoted amount but would have to add $300 to the quote. I was then told that if I did not want to continue with the work, they would come out to push the loose siding back for $200. I informed the sales guy that I would not be needing their service and would find someone else, and that I would be leaving a review concerning this event. The owner called soon after and tried to explain that the door had been incorrectly quoted, and that he would offer to do the job for an increase of $200 rather than $300. I was considering it, but when I asked if I could go ahead and give him the 50% deposit by card over the phone, he informed me that they do not accept cards, only cash or check. In my view, another indicator that I might be dealing with a troubled company, the first being poor or incorrect quotation of job, so I was again decided to go elsewhere for this job. I appreciated the call from the owner, but had was really disappointed in what I feel was poor business practice for a company that has apparently been in business for a while.

Work was done according to contract. Weather caused some delays but was completed as fast as possible. I have done some small additional outdoor home repairs to wood and have implemented their process with great success.

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Arrived on time, found the problem quickly and cleaned the debris from the gutter. Very happy with the service! Will use again for other jobs.

AllXteriors sent a team without adequate supervision. The owner's nephew was the supervisor but he did nothing to ensure quality. Specific examples: 1) The workers cut corners on second floor windows they did not think I would see such as layering Bondo on a window sill in a way that resembled peanut butter spread thickly on a sandwich. It was not smoothed at all. They must have assumed I wouldn't see it but I climbed the ladder and witnessed the shoddy work. 2) Another worker replaced a section of dry rot on my front door frame but did not attempt to make the replacement wood flush with the old and it was visibly raised. I insisted they re-do it the right way and got a snarly attitude. 3) Another worker attempted to rebuild a section of ornamental wooden molding with Bondo but it looked bad. I called Richard Herman, the owner, afterward to complain but he stopped returning my phone calls so I had to leave a voicemail. He switched to texting to respond and made an excuse about a sore throat. Richard sent out his son-in-law to re-do the repair to my front door frame. He worked diligently until it was back to original apearance. His son-in-law is a good worker. At his own expense Richard purchased a replacement piece of ornamenetal molding and replaced it himself at no extra cost in order to fulfill his promise that he would return the house to its original appearance. However, the front door, one of his main selling points when we met to discuss contracting, did not look better so I eventually replaced it (using another company). Two years later (2013), dry rot has returned to some of the window frames they repaired in 2011. Should it have returned so quickly? For $3200 in repairs I would think not. On the bright side, his son-in-law pressure washed my deck for $250 and resuscitated it so that I could get a few more years of use out of it. Richard herman, the owner, called me on 4/25/2013 to discuss my original review. I have since amended it so that it is not so derogatory. However, everything cited above was my actual experience.

Got several estimates, most wanting to sell replacement units. Estimates ranged from $4500 to $6000. Allxteriors said they could repair and seal most of the damage, but said one window needed replacement. I accepted their written bid and they started promptly. Chris and his crew were clean, courteous, and professional. I observed their work and feel confident the repairs are sound. I will definitely use them again.

See above Very happy with work performed.

The overall experience with Allxteriors was good, they showed up when they said and did a good job.

Absolutely perfect.

I had two french doors in the back of the house, and the bottoms were rotting from moisture. They came in and stated they could fix it, without a problem. They also were going to paint the house and clean the windows. When the house was done, there was paint all over the brass hardware, and never cleaned the windows completely. The french doors that they fixed are going to have to be replaced. They couldn't exactly match the trim by the glass, they used floor molding trim. Rather than replace an entire section, they'd replace a small section of it, and connected it with bondo (auto body filler), and then sanded it, and it looked terrible. We've called him several times to fix the issues, and he's never came back out. We could never get this fixed. He's never returned my calls.

I called this company based on radio advertisements. The owner was very quick to respond to my call and provide a quote.I accepted the quote and provided a deposit upon the agreement that the work would be done within one week. However, no one showed up for 2 weeks and it became very difficult to reach anyone at the company to ask for an explanation. After several excuses, the crew showed up about 1 month later. The first day they removed the old siding and left with the area exposed. It rained that night and we then had water damage to the interior ceiling. The siding went on the next day and the ceiling was repaired a few days later. The workmanship was fine but the overall experience was very disappointing.

Began work three weeks later than scheduled due to weather. Once job was started took approximaely ten days to two weeks. Several serious rot issues were addressed and consulted with homeowner on cost. Work was completed and overall final work was good. Called Allxteriors after first hard rain with small problem, they came and checked and advised accordingly.

The job did not go well. I don?t feel like they knew what they were doing, the quality of work was poor, and I had a hard time getting them to come back to finish the job. I feel like I got ripped off.

I have been been completely mislead by Allxteriors and particularly the owner Richard Herman.

Richard and his crew from Allxteriors performed inside and outside painting along with a complete gutter replacement and roof repairs. I found through this experience that he is reasonably priced, clear and concise, fair and delivers on his commitments. Any type of construction job is bound to create other work outside the scope of the original agreement. The workers were very careful to point out any related work that should be addressed and Richard was more than fair in negotiating the work and the associated added cost. This creates trust between the owner and the contractor. I would not hesitate to call Richard for my next project.