ADT Security Services

I just found out all of the sensors which were supposed to be hardwired are wireless sensors. They literally installed wireless sensors over the top of where the wires are coming out of the wall! That is not what I bought, because it’s not what we talked about. After all the effort to have the pre-wire, avoid replacing batteries, etc., I was shocked to find this out. I found this out because batteries (which I’m not expecting to have) in the sensors have been going bad and setting off the system at 3 am. I was told I was getting a hard-wired system, and got scammed!

Refusal to help resolve a technical issue their installer created.

They scheduled a day to meet and review the property. I took time from work and waited for them at 1:00 as scheduled. Waited until 2:00, called left message. nobody called back. Went back to work and called them again at 4:00. They said that they could see my appointment in the "system". The lady actually asked me if I was sure that nobody called or came out. Nobody called and they have my number correct in their "system".

Was told equipment would work with a smartphone. It does not. Installation was a continues up sale. Company did not want to honor all rebates promised before installation. It took several phone calls to have rebates honored.

I've had ADT since we've moved here and I can't wait to change it and I'm looking for somebody else. I bought my home 4 years ago and it had the wired alarm system from ADT and they came in and told me that I can't use that system and the $99 thing they have for installing a new system cost me almost $1400. They put a whole new wireless system that I don't need and now I have two of everything, one that works and one that didn't work. The guy that installed it put double sided tape on the sensors and last year everything started falling off and all of the alarms have missing parts and missing sensors. They sent another guy who kept looking for everything and found one fire alarm downstairs that was behind the sofa, which we looked everywhere for but couldn't find, and they finally had to put it back in with screws. And because its wireless it's battery operated, so every once in awhile you get one alarm for a low battery and then you have to go back through the list to find out which one it is and some of those batteries you can change yourself and some of them you have to call them to change. It's a nightmare and he almost burnt my house down. He wired the transformer for this new system using the existing panel transformer which apparently the guy before me covered up with a wall so I couldn't see it, but we smelled something burning one night and ran around the whole house looking for it. I could smell it but couldn't find it, so luckily it didn't catch on fire or otherwise it would have caught the whole house on fire and there was no way I could have found out where it started. I really don't like ADT at all and I know this guy cheated me by saying the system didn't work because it was working for about 2 years before me and I wouldn't recommend them to nobody.

They are very professional and reliable. Overall, I have been satisfied with the services and will continue using their services.

We have been pleased with the system ever since we got it. If anything happens, I know I would have someone I needed here just as soon as they could get here. I feel like the house is protected, and I have peace of mind. I have had no problems with it at all. I would use this provider again.

I thought the initial installation price was a bit high, but after they installed, I had problem after problem. Their customer service was horrible. They didn’t want to give me a refund. They were terrible.

They are very efficient and definitely on time. They come up with suggestions if you are not sure exactly what you need. They were fair on the price.

They do the installation and keep up with its service. I would recommend them to others. I would go with them again in the future.

I arrived home. My alarm system is continually beeping. I called. I was shifted to several people. I did not receive any usable help other than to disarm the total system. The first available service date was 9 days later. I have a service agreement but if they were to come on the day of my emergent problem, it would cost me 253.00. My system was supposedly fixed last May after multiple false alarms. New equipment was installed. We were assured that the problem was fixed. We continue to have falsoe alarms and police have been dispatched. There is a cost to this. Then they refuse to come out to fix therir faulty equipment. I am cancelling the service and have already contracted another provider.

They were prompt for the initial evaluation and later for the appointment to reinstate the system. Because we didn't have a land line, they charged us $298 to install some type of cell tower receiver, plus $8 extra per month. The total monthly fee is $40.99. We'd gotten a flyer from them in the mail that gave us two months free. They did a thorough job of assessing the risk of a break in, and got the system up an running after a couple of hours of work. They wanted to do a 24 month contract, but I was able to negotiate down to 12 months. So, there is some flexibility in the length of the contract.

We were happy with the service and they did a great job. They made sure to answer all of our questions. We got a discount through USAA. This is an insurance and banking program for the military. We basically saved about half the price.

We have used ADT for over twenty-eight years, and at three previous residences. Their sales representative made suggestions on economic ways to deal with specific issues (such as pets and possibility for unauthorized access by breaking any of 10 back windows). He was prompt and was the installation crew. They explained the system features and options at all phases of the work. The price was higher than expected, but the service was excellent.

They installed our unit for free so you couldn't beat that. They provide us with home security and that includes fire as well. Their monthly rates are very reasonable and their service is very reliable too. They are helpful if you have any non-emergency problems or accidents too.

ADA Security Services Incorporated was pathetic. They never responded to any alarms I had. I had to call for six weeks just to have an ADA sign posted in my yard. It took even longer to receive stickers from them for my windows. I had to write several executives to get out of my contract.

I had a horrible experience with ADT. We were very excited to get an alarm system in our home, so when the gentleman from ADT came out and installed it. We were pleased but unfortunately that did not last long. Almost the first day we had the alarm installed it started dialing 911. This happened 4-5 times in the 2 months we had the alarm. I contacted ADT but they said it was a problem with the phone line, so I contacted the phone company. The phone company came out and reworked all the wiring for our phone, but the problem persisted. They said it was an issue with ADT. I called ADT and told them what was going on and all they could tell me was it was a problem with the phone line. I tried to explain to the person I was speaking to, it couldn't be a problem with the phone line, but the person just wasn't listening. At fifty dollars a false alarm, this was becoming a very expensive problem for us, so I called ADT and had them remove the alarm from our home. I will ever use ADT again.

My son had the system installed eight years ago and they did a very good job. They explained everything about the system and how to operate it. The alarm has gone off accidentally and they called within minutes. I would not stay here alone without this system keeping me safe.

ADT makes us feel very safe in our home. They monitor for fire, theft, and carbon monoxide. They are also linked directly to our local authorities who makes their response time even faster.

They were the ones who installed our system about one year ago and did a good job with that. They explained how to use it and the ins and outs of the system. They have a very fast response time and we feel a lot safer and more secure with their service.

I have been very satisfied with their service. I have been using them for fifteen years now and I don't have a single complaint with their service. They have explained any questions I had about how our system worked. I feel that they have excellent customer service. They have always been there for us, if something is not working correctly, they fix it in no time.

ADT installed our alarm system years ago and we're quite pleased with them. We haven't had any false alarms and they haven't done any check-ups that I'm aware of, but we trust that they're doing a good job.

I really liked their service. In this neighborhood, everyone in the watch program uses them also. They are very alert to our systems. We haven t had a real time where something set the alarm off. We did set it off our selves, and their response was right away. This is a big time alarm outfit that really knows their stuff.

The customer service from this company was nothing short of pathetic. I have never been more humiliated by a company that was so well established nation wide. Their role was to keep or at least give us a sense of security and they did not.

The workers were professional and clean in appearance. They did a great job and they did it in a timely matter. The work was completed within three hours. I've had them out on four other occasions to do work for me.