A Perfectionist Touch LLC

I met this company at my house and we reviewed the work that needed to be completed -- cleaning my deck, replacing one top rail, and then staining the deck. They provided me a written estimate detailing all of those items, materials and labor (very prominently stated on the estimate), and said if I decided to go with them to pick a S-W stain color and call them back to set a start date. A few weeks later, we decided to go with this company, but when I called them they asked for another in-person meeting. I met them again, and they asked if I had a copy of the estimate, which they then took a picture of (warning signal). That was on a Tuesday, and I was told they'd call me back before the end of the day. When they didn't call back the rest of the week, I called them back the following Tuesday afternoon. When I asked what was going on, they apologized and said their estimate was wrong and that they had provided me with the materials-only cost, so they couldn't do the job for that amount. They started talking about how they were sure their estimate was lower than others, and that was why. I ended the conversation there, as I am not going to let someone lie to me and then quote another price or perform any work. Their estimate was too high to be materials-only for the job (consumer pricing at S-W would be <200), so that part of their story is false. But regardless, if you run a business then have standards and only write a quote you will fulfill. I would highly recommend you avoid this company as you cannot trust that they will do the work for the price they provide to you.

The price seemed reasonable for the job and the owner seemed knowledgeable. The owner is a really nice guy, too. They've also received good reviews. There was the understood agreement that two coats of paint would be used everywhere. -Step 1: Doors and drawer facings taken off and cabinets sanded and primed. No problems yet. -Step 2: Cabinets painted. One coat on parts and two coats on parts. We had to stay on the workers to ensure two coats got applied everywhere. Workers seemed to care more about talking on the phone than working. -Step 3: Doors came back...well, most of the doors. The doors we wanted glass in didn't come back at this time. I noticed right away that the doors had pealed paint and scuffs with a few bare spots. How does this happen? This totally overshadowed the fact that the paint really did look good on the doors. -Step 4: Reattach the doors and drawer facings. MAJOR FAILURE I was working upstairs on my laptop and I kept hearing the worker's drill clutch engage(for those who don't know what this is...it is like pushing the clutch in on a car to disengage the torque of the drill because of too much pressure) A drill clutch should really never engage when screwing doors back into pre-drilled holes. I came down and looked in a hurry, but couldn't tell that anything was wrong. I had to rush back upstairs for work because there was an emergency. The workers left that night. I noticed that all 7 drawer facings were reattached upside down and not centered at all. Well, when you put those on upside down, the holes won't line up. The worker didn't seem to care that there were 4 loose screws left in each drawer. He just forced a couple of screws into the facings to hold them on...creating new holes. Every cabinet door was severely misaligned. I even had two door fall off the cabinet when I opened them. I spent 4 hours fixing all of that. We had an under kitchen sink drawer that opened at a 45 degree angle....well, it got screwed shut. The door shelves never got reattached either. -Step 5: This step really should be step 1.5, 2.5, 3.5, and 4.5. We continually called, left messages, and texted the owner through the whole process without a single returned call or text. He would occasionally send us a text when he needed something. -Step 6: After about a month, we got the glass panel doors in. I had a talk about all of the work I had to do to fix the horrible job of attaching the drawers and cabinet doors. The owner spent 3.5 hours trying to fix a couple, but it just wasn't working. I told him to just stop and put my glass doors up. The whole rest of the day went to those 4 doors. I made sure to sit and watch the whole day. Again, we had to get them to touch up all kinds of spots. -Step 7: Payment - I really do hate to pay full price for something that was not overall quality work. I even had to spend 4 hours of my time to fix bad work. I had to work from home or take vacation for several days because they couldn't seem to schedule properly. They were always on the phone with other customers promising them that they'd be there as soon as the could while trying to work on our cabinets. They'd go to lunch for 3 hours(probably to go work at another house). We paid the full amount because we signed a contract. We wrote a letter to the owner stating that he should have given us a discounted price for the whole debacle. We heard nothing as expected. In conclusion: We were not happy with this company. Yes, the paint looks good now(due to our diligence in getting them to touch up spots throughout the whole process). We have 39 "leftover" screws. You should never have leftover screws to a job where you take something apart and put it back together. Doors are still crooked, but I am adjusting a few at a time. I would never consider using this company again.

unknown

This is the second time I have used this company and am totally satisfied once again. The painting looks excellent and was completed in one day. David even painted an extra door for me when I asked him. He worked around my schedule coming later in the morning than he planned. This caused him to work later in order to finish in one day. I will call on him whenever I need more painting done. He also cleans up and vacuums the work area when done leaving no mess behind.

Provider tried to remove wallpaper, but it was too difficult to remove, had been on walls for over 10 years. He told me this may happen when he came out to give estimate. So, he sanded and primed walls. He covered all my furniture and floors before beginning. His estimate on time it would take and the amount charged was exact. Best of all, the walls look beautiful. You would never guess that wallpaper was underneath it all. The trim and ceiling also are perfect AND he vacuums behind the furniture before moving it back. He also cleaned up all the mess when done.

David and his crew were OUTSTANDING. First day moved and covered all furniture, had to prime all trim in den, went from dark stain to WHITE! Completed Den on day 2, moved on to other 3 rooms. Finished trim and doors and got first coat of color on day 2. day 3 completed job, cleaned up moved furniture back and we inspected. Chris and JJ were AWESOME , 3 coats of paint in the den due to change in color, 2 on everything else. We could not have asked for more. We have 4 more rooms that need painting and I will not use anyone else than A PERFECTIONIST TOUCH LLC to do the job!!! If we could give a higher rating than an and quot;Aand quot; they would get it, JOB WELL DONE, Thanks David, Chris, and JJ.

The men were on time with all of the needed equipment. They worked diligently and effectively. The job included two coats of paint which they brought to the job. I am very satisfied with the finished job and somewhat amazed that all was completed in one day.

Start to finish - excellent!

I was not in the house when the painting took place. I had not yet moved from Texas to South Carolina. My brother-in-law let the painters into the house in the morning, and our realtor closed the house at the end of their work. We did not see the final result until 6 weeks later when we moved in. We were very pleased.

Very professional and accommodating!

The painting was accomplished over 3 days following the estimate and approval of the estimate. The job was completed to our complete satisfaction.

The overall project went very smooth. A written estimate was given before the contractor left after reviewing the work we wanted done. The crew has been conscientious in caring for our furniture, carpet and pets.

He had a good price and his work was excellent.