In terms of RESPONSIVENESS, PUNCTUALITY, and PROFESSIONALISM, this provider was OUTSTANDING! She picked up her business calls in a very timely fashion, responded to my home even faster, and did obtain the correct motor and pump for my pool. The only problem was in the quality of the repair since the plumbing parts into and out of the motor were the incorrect piping (not pressurized pipe) and were not sealed correctly. This led to a whole separate problem with the pool plumbing system. The plumbing problem created by the motor and pump repair was eventually diagnosed and repaired by a different provider. I just would have preferred a single point of communication from one pool professional.
Description of Work: This provider diagnosed a problem with the pool motor and pump. This provider was dispatched through American Home Shield warranty program. After 2-3 visits, including one electrical repair, the entire motor and pump was swapped out by this provider.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$75
patricia N.
10/2014
5.0
pool cleaners
 + -1 more
unknown
Description of Work: I had a few leaks in my liner. Ellen found the leaks and patched them and called me to tell me what was done. i had the patches over a year without any further leaks. I had to replace the entire liner this year due to a tear (unrelated) otherwise the patches would still be in use.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Tim S.
09/2014
5.0
pool cleaners
 + -1 more
Ellen came right over and came up with a great solution, performed the work and I was back in the pool business
Description of Work: Had a problem wih my pool pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Diana H A.
08/2014
5.0
pool cleaners
 + -1 more
The swimmer got in there and didn't mess around. Very thorough
Description of Work: Located and patched leaks in pool liner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Helen E.
08/2014
5.0
pool cleaners
 + -1 more
Ellen is professional and down to earth. She won't sell you stuff you don't need and deals with problems efficiently. She never tries to and quot;up-selland quot; us on any packages.
Description of Work: Ellen maintains our pool as we are landlords living eight hours away. She lets us know if there are any problems and generally has been a godsend for the past twelve years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$45
James C.
06/2014
5.0
pool cleaners
 + -1 more
We followed Ellen's advice and recommendations. After three days, the water is finally clear and no algae. Can't thank Ellen enough.
Description of Work: Can't say enough good things about Ellen. She returned my call within an hour, and was over that evening to access our pool. We have been fighting a terrible algae problem that would not go away. Ellen tested our water, offered expert advice to handle the problem and made solid suggestions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vedonna S.
05/2014
5.0
pool cleaners
 + -1 more
Great. I would give this business an A+ for cleaning maintaining finding leaks in pools and repairs. Highly Recommended
Description of Work: Ellen has been taking care of my pool for the past 12 years or so , she is reliable, dependable, honest, and works hard. I wouldn't use anyone else.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
John H.
05/2014
4.0
pool cleaners
 + -1 more
Very knowledgable. A little pricey, but they did what I needed. Nice people.They have the equipment to detect in-ground pool leaks.
Description of Work: Pinpointed two leaks under the pool deck (below the skimmer and at one return nozzle). Cut the concrete pool deck over both return nozzles and adjacent to the skimmer. Repaired both leaks.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$900
Ellen M.
04/2014
5.0
pool cleaners
 + -1 more
She's fine and great. I'd highly recommend her to anybody. She's friendly and efficient. She does what she needs to do to get the pool up and running. She's very reasonable based on what I had looked around to see.
Description of Work: I used the services of Ellen Of Just Water. She does my pool all the time now. She comes once a week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David W.
03/2014
5.0
pool cleaners
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Rosalind M.
03/2014
5.0
pool cleaners
 + -1 more
I subscribe to American Home Shield Warranty Service. I called them because the motor had been progressively become louder to the point I could hear it inside the house. They referred me to Ellen, who is on their technician list as well as Angie's List. Ellen called me the next morning and came out to evaluate. She said it would have to be replaced and would advise AHS and request for approval to replace. I spoke to her a day later and we confirmed an appointment on SUNDAY! Who works on Sunday anymore! Ellen does. She came on time, did what she had to do and was out of here within 2 hours of arriving. I am absolutely thrilled with her professionalism, friendly demeanor, and technical expertise. I will definitely refer her to my pool owning friends. NOTE: The $75 was the only amount I had to pay, AHS warranty took care of the rest of the bill - a HUGE savings.
Description of Work: replaced the motor assembly on the pool pump and replaced the hand dial on the sand filter
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Roy C.
02/2014
5.0
pool cleaners, concrete repair
 + 0 more
Ellen and her crew showed up exactly on time and went right to work. They thoroughly inspected all of the systems of the pool until they were sure they found the problem. Once the problem was found, she provided multiple repair possibilities and let me decide which one would be better for me. She provided a written estimate for the repairs and stuck to the price quoted. All repairs were accomplished in a timely manner, and they didn't leave until they were sure I was satisfied.
Description of Work: Inspected pool, found source of water leak/pressure loss, re-plumbed new water lines, and repaired concrete deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,415
Ellen M.
07/2013
5.0
pool cleaners
 + -1 more
Ellen couldn't have been nicer and more efficient. She is extremely easy to work with, punctual and reliable. Have hired her to care for our pool.
Description of Work: Pool services. Leak detection, pool cleaning and care, pool equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Helen E.
04/2013
5.0
pool cleaners
 + -1 more
She is fairly priced and she is just very thorough in her work. She does not miss the details of anything. I have never had a problem with her when she comes out to do any repairs. I would recommend her to anyone!
Description of Work: Ellen comes out whenever I need her to do any repairs. I spend about $500.00/ year on their pool services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
David W.
03/2013
5.0
pool cleaners
 + -1 more
Ellen came out both times and repaired my pool in a fast and professional manner. She really knows her pools. She is very polite and answered all my questions. She kept me informed as to when she could come out. She was prompt and arrived when she said she would. I will use her for all my my pool repairs. She took the time to ensure everything was in working order and would go the extra mile to make sure I would not have any problems in the near future.
Description of Work: This is the second time I have used Just Water for my pool repairs. First time she fixed all the leaks on my system. Replaced the filter control and re- piped the pump pipeing. The second time I used Just Water my Booster pump burned out. She provided prompt service and arrived with all supplies required to replace the booster pump and associated parts. She had my system up and running in no time.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Concrete Pouring and Repair,
General Remodeling
FAQ
ELLEN OF JUST WATER LLC is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
ELLEN OF JUST WATER LLC accepts the following forms of payment: Check
No, ELLEN OF JUST WATER LLC does not offer free project estimates.
No, ELLEN OF JUST WATER LLC does not offer eco-friendly accreditations.
No, ELLEN OF JUST WATER LLC does not offer a senior discount.
No, ELLEN OF JUST WATER LLC does not offer emergency services.
No, ELLEN OF JUST WATER LLC does not offer warranties.
ELLEN OF JUST WATER LLC offers the following services: Equipment Repairs or Replacements, Leak Detection, Vinyl Liner installation, Maintenance Programs,