Arborscape Tree Preservation LLC

I hired Arborscape to trim a tree in my front yard. Once I returned home to view their work, I could barely tell anything was done. I reached out to Keith about my concerns and he said they would “make things right.” After weeks of me reaching out to see when they would return, the owner finally called me to say I need to find another company to complete this job as they are down a crew member. He was very rude and told me to stop asking when they would complete the job they were hired to do. I would not recommend using this company. I feel like I have been scammed!

My experience was first rate. From the very knowledgeable Sales Consultant, Don, to the tree work, and price. I could not be more satisfied, and I've used other tree companies before but nothing compares to Arborscape.

They did a fantastic job and I would recommend them. They showed up on time and I would definitely hire them again.

When they came to the door for the final inspection, it was noted that they had left 1 branch had not been removed that was on the contract, owner said they would be back to get it. Well that's been over 9 weeks ago. The owner has said several times that they would be out to get, but still no work on the branch removal. The owners will not even respond to phone calls and/or texts. The crew that does the work is awesome, but the management not so much. next step is to court we go.

Signed a contract on June 6 2016 to have a tree removed. I paid a down payment of $425.00 which was half of total. I have called numerous times and can not get them to return my calls or emails. It has now been 3 months and tree is still not removed. I can not believe they are still in business. I have filed a complaint with BBB and posted on FB what a lousy company they are. Do NOT use this company

Cutting down a tree that is more than 6'' has to have permits. He banded the trees with colored tape. He gave me all kinds of good information about the trees, and how I would get the permits to cut them down. He told me everything that I had to do. They came and did a great job, and cleaned up after themselves beautifully. That is a big deal, because they did not leave wood chips everywhere like most companies. He cut down several trees. What made us choose him because he was so easy to talk to, and went around with us from tree to tree. He gave us great advice.

I've known the owner for 30 years and he is a good guy, but i think he has poor communication skills and perhaps has had more business than he can handle at this time. i put a deposit for 750$ down for the service, the check was cashed immediately. we experience problems with the town getting a permit because of the size of the tree. it went to the tree committee which took 4 weeks. i have not heard anything from the SP, i had to call the city for updates and see what was going on, then i would call the company and tell them what the city had said. i was the one communicating with them when it should have been the other way around. the first appointment was a no show and a no call to take down the tree. i took the day off of work to be available. When i called, they said they were behind schedule due to weather, which is fine but i should have received a call about rescheduling. the second appointment was a no show, I called and David Christmas said he had called and left a message. i never received a message from him but he sent a screenshot of a message that he had miss-dialed by one number to another phone. at this point i had asked for my deposit back and cancelled service, 3 months later. i was told that they would drop a check off, for 2 weeks i didn't receive such payment, i eventually started calling them every day and threatening to go to small claims court. finally they dropped it off. Would Not Recommend This Company.

On March 4, 2016, Mr. Keith Christmas, representing Arborscape Tree Preservation LLC came to my residence at my request to consider a tree-removal job. We together defined the work to be done. The contract was signed, on-site, in my house in Charleston, SC. Mr. Christmas estimated the job at $2500.00, and requested a “retainer” of $1250.00 which I provided to him via a personal check. The check has been cashed and has been cleared at the bank. Our family schedule was uncertain at that time and Mr. Christmas agreed that we could contact them several days later to finalize the date. We did so, and Arborscape agreed they would do the work on May 16, 2016. On May 16th Arborscape failed to show up. Neither Mr. Christmas nor anyone else from Arborscape called to explain. In the following days I made multiple phone calls to Arborscape’s office and to Mr. Christmas’s cell phone. All calls went unanswered and no one responded to the to the messages. (For the record, the phone numbers I have been calling are - Office: 843-571-0233, and Mr. Christmas’s cell-phone: 843-478-4646.) When finally someone in the office did answer my call they denied that they had agreed to the May 16th date. After some discussion, we agreed they could do the work on May 26, 2016. May 26th came and went, and again Arborscape failed to show up, and again date. It is now June 02 and Arborscape has refused to answer any calls or respond to my messages. They are, however, still holding the $1250.00 retainer I gave them almost 3 months ago. I now believe this contract was a scam from the very beginning and Arborscape and Keith Christmas’s never intended to remove the trees. I heartily advise against anyone doing any kind of business with this company or these people.

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David Christmas did an excellent job. I found them on the internet when looking up someone to treat my cypress tree. I let them know I would be interested in someone cutting some limbs over my house. They called me up the next day and came over to give me a price. I received a quote with another company that was similar but that company didn’t treat fungus or borers like I needed, so I selected Arborscape. I was going to call him when I decided but he called first to see if I had made my hiring decision, and they came out two or three days after that. They worked quickly, carefully, didn’t hit or break anything while working, and neatly, as they cleaned up their mess. They knew what they were doing. I’ve already told him I have more trees to do in the future.

I used Arborscape this past Fall, because I needed to take a tree down. They were great! They were very professional, showed up on time, and did a good job cleaning up. I thought they did a wonderful job. Their price wasn't the cheapest, but you pay for what you get. I will definitely use them again!

It is possible that the stereotypical attitude held by many people regarding the unreliability of contractors in this country may have come from their experience with this company. Service was contracted on September 8, 2009 and was to be completed by September 20, 2009. I contracted with Arborscape Tree Preservation LLC not because they were the least expensive (they were not) but because they assured me that they could remove the trees by my time sensitive deadline.. I was having a semi-trailer delivered from Oregon to Charleston and needed it transported before the weather turned in climate. One of the trees was blocking access to my back property where the trailer was to be delivered. The trailer was to depart Oregon on October 1st, 2009, after the trees had been removed. When the service hadn't been completed as agreed, I contacted Mr. Christmas and reminded him of my deadline. On four separate occasions between October 1st and October 19th, 2009 I was given several additional dates that also were not met. My transporter cancelled delivery of my semi-trailer when the weather turned in climate. I notified Mr. Christmas that his inaction had caused me an undue financial loss in that I would have to transport and store the trailer until May 2010, a cost of over $1,000. As I am a disabled veteran living on a small disability, money is tight. I asked at that time if Arborscape could remove the one tree obstructing the back yard and refund me the balance. Mr. Christmas agreed to this on October 19, 2009. He said he would instruct his office to take care of the refund and they would call me. On October 20, 2009 I called Mr. Christmas as the office hadn't contacted me. He said to call the office, which I did. I was told that the check would be mailed on Thursday, October 22, 2009 to me at my Charleston address. On Monday, October 26, 2009 the owner of Arborscape Tree Preservation LLC arrived at my house with his crew. From this point on was when the nightmare escalated. Neither the owner nor all of the workers, except one, wore any protective gear (i.e. goggles, hard hats, safety harness). Workers were walking under the tree as limbs fell, man in bucket was leaning out of bucket cutting limbs with chainsaw, no safety rope around him on chainsaw.No limbs were roped off causing limbs to fall on fence & gate. Man in bucket climbs completely out of bucket atop topped tree (approximately 20' in air) with no safety harness. Worker feeds wood chipper without wearing protective eye wear or hard hat. All of this while the owner is standing watching over the operation. Prior to contracting with Arborscape I visited their website and it portrayed the company as being professional. The video shows all of the workers wearing proper protective equipment. This was not the case in my situation. As of this date, December 4th, 2009, I have yet to receive the agreed upon refund. I have even discussed filing a claim with the South Carolina Attorney General consumer's affairs department. Still no action. If anyone is interested, I would be more than willing to forward copies of my correspondence with this company as well as photos of the workers in action. You can contact me at: ibtlroy@gmail.com