Childers Heating & Air Conditioning Inc

Have to say that working with each individual at Childers has been a really positive experience. We had them quote and install a new heat pump into our second floor. Josh Almodovar (sales and project advisor) worked really hard and was so very knowledgeable in his professionalism and dedication to serving the customer. He was there just about anytime we called him, and was able to work to make the sale. He was one of the most professional sales people I have worked with in all my years. (I have been a regional manager for Freightliner for years) and also have taught customer service in the heavy truck industry for the past 5 years. So I know when a sales person provides excellent service. Mikaw McDaniel and Brian Addy, the service installers also did a really exceptional job on installation. They arrived on-time and conducted themselves in a truly professional way. They worked hard and completed the installation with no problems or concerns at all. We appreciate Mellisa work to obtain our rebates for the installation. She worked hard and followed-up on getting the rebate forms processed through Duke Power. Thanks all at Childers, you are highly recommended and worked hard to provide excellent customer service in each way. Thanks Graham and Livia Hazlette Gaffney, SC

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Called and had them come check our ducts. They came promptly Friday, December 19th and said they would call with an estimate the following Monday, December 22nd. Monday came, no call. I called them back that next Monday, December 29th. They said that only one person could provide an estimate and he was not available. They would call me back later that week with the numbers. That week passed with no call. I called the next Monday, January 5th. The receptionist apologized for not calling and said she would get the estimate for me and call on Tuesday, January 6th. She did and gave me a quote of $442. I gave her a call back on Wednesday, January 7th saying yes please do the work and we would like to enter a contract to have our units serviced spring and fall. She said they were currently working on a project and would be able to work on our property Friday January 9th and the person would bring the contract. Something must have changed, because she called me back Thursday January 8th and said they would not be able to and she would call because it would need to be 3-4 days later. Over 5 business days pass and I call back on the week of the January 19th. They tell me 3-4 days. This happens two more times between January 26th and February 20th. That is a total of 20 business days but I only count 15 of them because we had an ice storm one week. After waiting over two weeks to get the estimate from the appraisal and their inability to provide me with a start date for nearly 2 months following this. I called them on February 23rd and told them I was taking my business elsewhere. I asked what I owed and they said $75. I payed them the next day. That Monday February 23rd I also called another company about servicing my ducts. They came as scheduled the following Wednesday and my work is scheduled to begin Monday March 2nd.

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I called on Friday just before lunch and they were at my door 1 1/2 hours later! The service techs were very nice and diagnosed the problem quickly. They were not able to do everything needed right then (repair wiring and thoroughly clean out system before refilling Freon) but since the weather was warming up we agreed that they would return Monday to complete the work. They made sure before they left to set my thermostat for emergency heating and asked if I had another source of heat just in case. The technicians returned on Monday exactly when they said they would and completed the job, resetting my thermostat and making sure everything was right. I will definitely use them again!

He was very good at finding the problem, thank god it was a small problem and he came on time and my unit was fixed in no time. The price very reasonable . I do intend to use them again. Ty

Went well. Called for service and was repaired promptly.

They did a good job and we were pleased with the work. Their cooperation with us in wanting to do a good job was satisfactory to us. We were pleased with them. We were very proud of what they did and it is clean and appears to work. We are satisfied. I think that the price was fair but I don't know what others would charge. We feel like we got our money's worth. The quality of their work appears to be good but time will tell.

They come once every 6 months or whenever we ask to do something. They do regular maintenance work. The cost of these visits depends on what they do. They did not give me the bill for the job they did this morning. My husband and his parents have used them before. They provide good service and their prices are reasonable.

Excellent service. They came right over even earlier than they estimated and they called when they were on the way. Fixed the problem in about 10 minutes and the cost of the service call was less than any home call I've had.