Southern Hearth Patio Garage

Everything went very well. Ethan, the technician, explained everything he had done. He was a very professional young man and I would definitely hire Southern Hearth again. Also, the price was less than I expected it would be -- very reasonable.

Awesome! Problem solved!

I was ready to pull the trigger, and now it’s August. I called probably every month, and I got “oh I thought this was taken care of, let me call the guy and find out…” and no one called me when they found out. I’m in Charlotte, so it’s not like there’s a lot of options for places I can go to for this kind of thing, so I’ve just given up. I didn’t get to use them this time. They gave me the information, I just was never able to get them to finish the process. The estimate was exactly what I needed and exactly what I wanted. I’ve just had to do all the follow up to get them to come and actually do the work. I mean it was exactly what I wanted, and I called and followed up, every so many weeks, for a couple of months, until I finally just gave up. I still need to get the work done, I just don’t know when it will happen. I could call, and get the “oh I thought this was taken care of” and never hear back from them for a couple of months.

There are an uneven number of brackets installed on each side. When it does go up and down it sounds like a freight train. After repeated attempts to get a hold of the company and several service calls, they failed to remedy the situation. I even reached out to the owner recapping my situation via email and did not receive a response of any kind. Now they claim that it isn't under warranty even though the install was never performed correctly. If you are looking for a company that is terribly unresponsive and doesn't stand behind thier work, Southern Hearth Patio and Garage is for you. I'd be happy to provide the pictures that I passed on to the company to anyone who is considering utilizing them. Email me at matto2345@aol.com

I needed my fireplace serviced for the season and my gas light lit.

They made an appointment to come to my house to evaluate what was needed. They never came. We called the next morning and were told they would call us back. They never did.

Disappointed as we could have hired another to do the work, but Angie's List gave Southern a good review. They must do okay for some, but the certainly did not do okay for us.

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They handled everything from the permitting and will complete the final trim in a couple weeks. They are extremely professional and solved the conundrum that was one of my fireplaces. The work spanned over several days and they did an exceptional job. I will not be going anywhere else for any of services they provide.

we thought that the owner was very warm, knowledgeable, and honest. Unfortunately, he had some technical problems with his computer that delayed our receipt of the estimates. also, the estimates did not reflect the facing (granite) and fireplace designs that we had selected in the showroom and at our house ( based on granite samples that Jim generously lent us). we have decided to delay this project since we are exiting the cold months in Charlotte when we would be using the fireplace. Our focus is now on spring landscape/yard projects.

We contacted Southern HPG in November by telephone to inquire about changing out our current vent-less gas logs to vented logs. We spoke with a lady in the office who let us know a gentleman would be returning our call to discuss; however, a return call was never received. We put the job on the back-burner and decided to pursue the project again this spring and once again contacted Southern HPG at the end of February. The initial contact was by voicemail, which never received a return call. On the third attempt, March 6th, we were finally able to speak with Jim and schedule him to come to our home to give us an estimate. He was scheduled to come out this past Wednesday, March 11th between 2pm and 3pm and after arranging our schedules to ensure we would be here, Jim was a no-show. We once again left a voicemail at the office Wednesday afternoon after Jim did not come out and now two days later, have yet to receive a return call. I am truly surprised that an "A" rated company can conduct business in this manner.

Gentleman came in and looked at the fireplace and knew exactly what needed to be done since there was quite a bit of soot in and around the fireplace. Within a half hour the fireplace the major build up was cleaned and issue causing it fixed. Have not had a problem since.

We had Souhtern Heath out because our gas fireplace wasn't functioning properly. Troy identified that a wire was loose and quickly fixed it. He also noticed that the fireplace hadn't been set up properly to begin with and remedied that. We had him install a blower to circulate the heat better which he did and explained how go use it. He was able to answer all our questions and was obviously very knowledgeable and experienced. Troy completely cleaned the fireplace inside and out so it looks brand new and is working great. Troy was very polite and professional. He cleaned up after himself and really went above and beyond.

We were having trouble getting the gas logs to light and run well. The tech was on time and professional. He came in, took the fireplace apart, and cleaned the burners and logs. He put the logs back and added embers for a more natural look for no additional cost. It looks and works perfectly now. Also, he installed a remote. Overall, very happy and impressed with the service.

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Their shop is 5 miles from my home. I called to set up an appointment for quoting a small job (guessing it would have been for ~$200 plus parts to install a gas line under a porch, set up the appointment twice, but he never showed and did not respond to my followup voicemail messages. I believe everyone would be better served, and happier if vendors simply told potential customers that they are not interested in a job.

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Very Knowledgeable and honest about what needed to be done

I have written a previous review of Southern Hearth and gave them a grade of F after no one showed for a scheduled appointment to look at the project and provide an estimate. Jim called later after the review was written and apologized - there was a mix-up due to the snow and bad weather. I then did hire them and I am very pleased with the outcome. The team from Southern Hearth was very professional, efficient and detailed in removing the existing fireplace and installing the new one. There was some challenge as the existing fireplace was a direct vent while the new one was non-vented. The workers handled this very well. The job was completed in one day and excellent clean-up was provided. Overall very pleased.

Unfortunately, a no show. Even had called the day prior to confirm appointment. No phone call or contact at all.