custom cabinets, countertops, home remodeling, cabinet refacing
+ 2 more
After the initial meeting, things started going south. Mallard Cabinetry would not give us updates about how far they had come with our kitchen. The paint used did not react well with our cabinets and it ran with streaks down many parts of the doors and walls. The facing of the cabinet ended up needing to be resurfaced completely. Three times Mallard Cabinetry was supposed to be at our home finishing the project and they showed up several hours late or not at all. No phone calls, no courtesy texts, or any explanations as to why they weren't there. We called, texted, and emailed to ask if our project would be completed by the time we moved in as promised and they finally reassured us that they'd be in the day before we moved to do everything in one clean sweep. Of course, they didn't show up and we moved into our new (first) home with no kitchen. When they finally installed the countertop, there was no overhang on one side of the cabinets, doors were put on backwards, and there were huge gaps in between the doors and cabinet facing. They came back to fix the countertop and then pieced together 3 pieces of countertop to make up for the missing overhang. It looked terrible. Mallard came back to fix things and further inconvenienced us by staying until 10:30 on a week night. I wish I could stop there with all the problems that went on during this project, but unfortunately they continued to be a huge disappointment. Thankfully, all issues were resolved after a lengthy and stressful 2 months. We are finally pleased with the outcome of the kitchen but would not use this company for any future home projects or recommend them. Their customer service is poor and their work is subpar.
Description of Work: We hired Mallard Cabinetry to paint our kitchen cabinets and replace the counters with a solid surface stone. We met for an estimate and were told they could meet all of our requests and have everything done by the time we moved into our home which was about a month and a half timeline. They suggested we do soft close drawers, move hinges to the inside of the cabinets so it could not be seen, and would also cut our cabinets to hang a microwave. They had excellent recommendations for our home.
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Service Categories
Cabinet Refacing and Refinishing,
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Cabinet Making
FAQ
Mallard Cabinetry LLC is currently rated 2 overall out of 5.
No, Mallard Cabinetry LLC does not offer free project estimates.
No, Mallard Cabinetry LLC does not offer eco-friendly accreditations.
No, Mallard Cabinetry LLC does not offer a senior discount.
No, Mallard Cabinetry LLC does not offer emergency services.
No, Mallard Cabinetry LLC does not offer warranties.