Grayson South LLC

Tough to run a business when customers ready, willing, and able to buy an irrigation system can't even get a proposal. After 5+ phone calls and messages left with no response I moved on to hire a reputable company. Luckily I didn't hire them because if I had an issue after installation I probably would have needed to call another company to fix their work.

I meet with Mike and discussed my issues at length. He was very responsive to my original call, met with me right away. I was impressed with his ideas. He never called me back, never provided me with an estimate. Never responded to my texts. I reached him once on the phone, he said he had penciled me in on the schedule. Never heard from him.

I left a message with company to get a quote on yard work/landscaping and no one ever returned my call.

Spent an hour how he would do the work, what needs to be done etc. He sounded great and told us that he will get back to us in a week with an estimate. No response after the initial appointment. Called and emailed multiple times. Left numerous voicemails. The staff repeatedly told us every time we call that Mike will call you back and he never did. Very unprofessional and unresponsive.

They answered our request in a timely way. The pricing is reasonable and they have in-house people to do all the services. They knew what to do and they did it. We were very satisfied.

We initiated contact with Grayson in early March for work in our yard on several projects. We wanted to have some drainage issues in our back yard fixed, irrigation installed and a new patio designed and installed. It took 5 messages and 2 emails to receive an initial call back. My husband and I had both left messages initially and I have yet to receive a response to my calls and emails. After we finally established contact, we were told someone would be out immediately to review and provide an estimate. After 3 weeks of the run around, promising he would be out and never showing up or even calling, John finally came and looked at our property. He said he would get us an estimate within a week. Well, a week came and went and we called to see where our estimate was...John said we would have it in 5 days and thanked us for being patient with him. Another 5 days came and went. We called John to check on the status of the estimate to which he responded that they had technical issues and if we didn't have by April 18th he would drive it out himself. April 18th passed without an estimate and without any contact. We contacted again and were told that he hoped to get to it soon...so that means he still hadn't even written the estimate in over a month when he alluded that we had not received it because of computer issues. We stopped calling after essentially begging this company to take our money for 45 days.

I live in a townhouse and have a pretty small back yard. There is a substantial hill in the back that has been eroding and I need to address this to keep it from getting worse, while also figuring out the best way to get the dirt in the back yard covered so my dog will not track in mud all the time. I called Grayson South and asked them to come out and give me some ideas and pricing for the options. They came out on Monday 1/6/2014, unprepared (no measuring tape etc). I was told I would get a written estimate with their recommended options the following day. I waited three days before emailing them to make sure that they had my email address correct. I still did not get a response, so after a full week I called and talked with the girl who answered the phone. She said that they HAD received my email (but did not respond) and that they would be contacting me shortly after their guy got back from a job site. I am now a full two weeks after the initial date and they have STILL not responded or contacted me. I know this is not a huge job, but it sure seems as if they don't want to be bothered with a little job. The unfortunate thing is that I had a phased approach to what was needed and if this initial project went well we were looking at a pretty substantial retaining wall project, as well as a complete redo of the hardscaping in the back porch area over time as well. Most likely looking at near $10,000 in total work to be completed over a 4-5 year time span.

Messages are left on their business phone and are NEVER returned. On a rare occasion the company owner, Mike Neese, might answer the phone and make promises that they will come to the property and resolve the issue(s) or take care of the request, and no one ever shows up. Mike told me to send the emails directly to him and he will take care of it. Not only doesn't he follow through, he doesn't even have the courtesy to respond to the email. With routine lawn service they are supposed to trim the shrubbery twice a year and that doesn't get done. The results of their lawn service is shoddy at best. Patches of grass are missed, grass cuttings are left all over the yard, sidewalks and driveway to be tracked in the house, nutsedge and various weeds have taken over the yard and continue to go untreated. Their solution to leaf removal is to blow them into the natural areas instead of hauling them away.

I searched the internet for lawn service companies and found Grayson South in the google search. I called and asked them for quotes on several lawn services. Grayson South confused asking for pricing quotes with asking for the actual service on two different services from me. For instance, I asked for an irrigation system quote. Shortly thereafter, my lawn was serviced with lime and I found out they called the utility companies to mark my lawn. I had to call Grayson immediately to have them cancel the request since I didn’t order or sign anything for an irrigation system. I especially didn’t want my gorgeous lawn marked with bright red or yellow spray paint. I had also inquired about aeration, seeding and fertilization. After getting the $225.00 price I wasn’t completely sure I needed this service and was going to ask around for pricing. My lawn was only a year old. I told them I would get back to them and I wasn’t sure I needed this service and would let them know. They confused getting a quote with asking for the service again. There was a cool week in September and I came home from work at lunch to find my lawn had been mowed down to the nub and the lawn was trimmed along with a few shrubs (by accident of course). I had a gorgeous fescue lawn. They also mowed part of my neighbor’s lawn by accident. Since I never ordered the service, they didn’t know where the property lines were even though there is a property stake by my driveway. I sent an urgent email at that time and told them what happened to my neighbors lawn. By then I was going to go ahead with the aeration even though I didn’t order it. I had an option to mow my own lawn which I would have done. I came home from work a little earlier that same day to find a stranger sitting on top of a bucket in the middle of my lawn with several bags of products on my lawn as well. Then as I looked into the back of my yard there was a huge tractor crashed into my back yard fence. (Very similar to another complaint about this company). They tried to aerate a hill using a large tractor and some heavy industrial machinery on a four foot wide grassy area along a flower bed. The tractor slid down the small area where it barely fit and crashed into my fence breaking 5 boards. They tried numerous attempts to get the tractor out of my fence. No one called me about the issue at all to alert me about the damage. Someone came back with a bobcat to get the tractor out of my fence. With the numerous attempts and the heavy equipment use, that area was completely ruined with ruts, burned grasses from the engine and to top it all off, they unplanted about 3 mums and 3 junipers and ran over 4 others. They put new boards, planted the plants back but mostly in the wrong spots, put seed on top of bare spots and they said they repaired the ruts from the tractors. I was told my lawn would look even better in 2-3 weeks. It would have been impossible to get that tractor in my backyard ut it was aerated, so I am not sure why they used the tractor on that small strip of grass. After assessing all the damage, the bare spots on the front, the plants loosely planted back, the ruts still noticeable. I cried because I had spent hours on my lawn that entire year and for a company to come in and just treat it like it was farm land was extremely shocking. I asked for a detailed report about the damage. They would not give me one but said they repaired the fence and covered the ruts. It also appeared that they pulled my plants out of the ground instead of digging a wider hole to avoid the roots. I waited 3 weeks for my yard to repair and it wasn’t going so well. I had to buy lots more seed and top soil. I had to water like it was a brand new lawn again. I noticed all those plants they ran over or unplanted were dying. I had to spend hours and hours back into the yard where I had it perfect. Two months, four months go by and still not back to normal. I had to finally put sod in the bare spots in the front yard because I was getting weeds. I have never seen anything like this. The lawn was not growing like it should and not repairing. I found out they did not add fertilizer nor tell me that it needed it. I did not pay for the service that they performed that day. I also wanted payment for the damages to the plants and yard. They refused.They also think a multi-color fence is ok too. Their comments to me were, {you did not pay your invoice we are even and you still have the best lawn in the neighborhood.} My yard was ruined by this company and it has taken 6 months to get it back to normal after hours and hours of work. I had to replace those plants in the flower bed. I also hired another company to start servicing the lawn like a true professional! I don’t live in an upscale neighborhood but that doesn’t mean you should give me crappy service and products and think that I condone irresponsible decisions because of where I live. I do not think my lawn should be compared to the lawns on the rest of the street. Compare it to how it was before. If it is not looking better than before 3-4 weeks after you serviced it then you obviously are not doing a service.

This was a very poor experience with this company. During the aeration, the tractor driven aerator backed into my aluminum fence, denting it and pushing it out of line. They did not mention the damage to me. They were paid in full before I noticed the damage. When I later saw the damaged fence, I called Grayson to discuss the incident. The call was not returned. I called a second time, spoke with the office manager about the incident. She said she would give the message to the owner, Michael Neese, and have him call me. Again, my call was not returned. Besides the damaged fence, when I asked for an aeration/seeding touch-up on bare spots, the field representative, Heather, said her supervisor would not agree to the touch-up.

I come home from work and the lawn looks beautiful, and I am happy that they are there. They do the mowing and trimming work very efficiently and punctually, but it is difficult to get them to do other jobs. I wanted them to do some adjustments to the landscaping done by them earlier, and I have written to them several times, but they keep ignoring me.

After our yard was evaluated by the crew, Michael Neese, who I believe is the owner of the company, spent a lot of time talking about the conditions of our yard, and the options we had available that Grayson South offered. Since I had never aerated/seeded before I had a lot of questions and follow up calls, and Michael would return my calls promptly and patiently answer all of my questions. I had an appointment set up, and the crew came on time on the day I expected them to, and did a thorough job aerating, and seeding our yard. The grass has been coming in nicely and I'm happy with the work they've done. They also offer a year round lawn maintenance program for roughly $65 per visit. I plan to get more involved in the upkeep of our lawn, but if in a pinch for time like I was this past fall, I would certainly call on Grayson South again.