EF Builders and Remodelers

EF Builders and Remodelers built our custom home, and the experience was wonderful. We couldn’t be happier with our new home. The craftsmanship is above and beyond what we saw when looking at other homes.

There was a hail storm in Indian Land around 5/26/2014 I had Darren come out and give me an estimate to replace my roof, damaged siding and misc. damaged pieces. The roof was completed a couple of weeks after the contract was signed and the siding took five more months to finish. The entire time I was waiting for the siding to be replaced I had very little communication from Darren or anyone at his "office." I had to continually call to follow up and got the run around every time and excuse after excuse. Five months later my siding was replaced and everything was fixed. Because it was the exterior of my house and no more damage was occurring I don't have a problem waiting for the work to be finished but not letting someone know why there is a delay is unacceptable. The problem now is that I overpaid Darren by $100.00 and have been trying for three a months to get a refund. I emailed him a few times with no response so I called and got nothing but excuses. At one point during the conversation Darren tried to tell me that my roof required 2.5 more squares of shingles or $550.00 more and that they never charged me for it and we could call it even. If this were true he had five months to make me aware of this furthermore I was home the day the new roof was installed. The shingles were dropped off the day before they installed them and no other shingles were ever delivered during the day and they never ran out. Secondly, Darren did the estimate for the number of shingles my roof needed. I would not recommend this company to anyone for any type of repair. I am still trying to get my refund back and have the signed contract and checks to prove what I paid. My next step is to file a complaint with the better business bureau because I don't see a resolution in sight.