Clearwater Pool Service

Called Clearwater Pools to look at an issue with my heater. I was not given an appointment time. After several days, technican came out to look at the problem. His recommendation was to turn the pump up as high as it could go. I was then charged $100 for the visit. He did not fix anything or suggest a solution to the problem. I called back to request another technician take another look. After another week without an appointment time or any communication, we decided to go with another company. I will not call Clearwater Pools for future maintenance needs.

Our motor was replaced 6 months ago but then broke again. Company would not repair under warranty. Poor communication and never called back as promised many times. I have used this company for years but no longer.

This is a follow up to the response to Clearwater for my original complaint. My husband told them that we had a short light cord when he went in requesting service two weeks prior. They had him fill out a form. They never called. When I called and requested service, I got on schedule. I spoke to Tech on Thursday when he said he couldn't come and told him about short cord so he knew before he ever came to the house what was required as well as people in office when my husband went in there. I never complained about the rain. I said that I understood that there was weather delays but I was upset by the lack of communication and follow through when they said they would come. I also NEVER told them that I asked the pool liner person to change the bulb! That is a flat out lie! I simply told them that after my pool liner was changed that I turned on the pool light and the bulb popped and went out. There is simply no excuse for Marie to say loudly in the background "Well is she doesn't like it to take her business elsewhere". It was extremely rude. Also, I texted the tech TWICE and he was nice and said that he was sorry but he couldn't come again when he said he would (Tuesday) because he doesn't do his own scheduling and to call the office and talk to Michelle who does scheduling. By the way, I did take my business elsewhere and got the bulb fixed on Saturday. Took thirty minutes and was really a super easy process. It's one thing to have scheduling difficulties but what really is upsetting is the rudeness displayed. I hope they feel it is worth losing a long term customer. I purchased many products over many years there. Never again!

Work never happened. There was a rain delay to blame for some but there was also a lack of follow through on their part and poor scheduling. The terrible customer service and rudeness was too much for anyone to deal with!

We have a service that comes every week. We use Clearwater Pool Service. They were here April 20, 2016. It cost let's say $100. It's good when they're done. I have use them for two years.

The tech was very nice and seemed to know what he was talking about. One number came up very high and the suggestion was to drain the pool. The owner's felt like that was not true and had their water tested by a second company that same day. The numbers were all totally different. I called the office to discuss this and they really could not give me a reason why this would happen. To best honest I don't know who was right but we are going with another group to do our weekly service because I did not feel like clearwater could tell me why there chemical numbers were so off.

I have been a customer with this business for 10 years. Their pool technician who previously serviced our pool did a good job, not great but satisfactory. Recently that tech has left the business, as have other people in the office. The service has gone from passable to terrible. Pool was frequently not cleaned properly nor on the scheduled dates. Provider sent a technician to look at a pool cleaner that was malfunctioning. The tech took the machine for repair with the proviso that it would be back in a few days. That was at least a month ago. Several phone calls produced repeated flippant answers from the very unprofessional office clerk that "the cleaner would not be done for 2 weeks". I finally asked to talk with the owner of the business, and was told that no one else was available to address the matter. In total frustration, I asked that the cleaner be returned ASAP. It took 8 days for the cleaner to be returned, still not fixed. I have cancelled my service with this provider, and after 10 years, not even had a phone call nor any indication of concern from the provider about losing a long standing customer. When I informed Kinsey, the unprofessional phone attendant, her response was "OK". My advice, "Stay away from this provider!"

I like their punctuality and their knowledge of the pool. Most of the time, the quality is fine.

Weekly visits to clean and maintain pool, emergency replace of main pump. Due to personnel turnovers the filter did not get cleaned for more than 8 months resulting in a green pool. Response was quick after the source of the problem was identified.

The provider was over an hour late to the appointment (that was supposedly) the first appointment of the day. He called after 45 minutes an said he would be there shortly. He provided no materials, no informed recommendations and no suggestion for daily pool maintenance - rather he indicated that I should 'use my best judgement' (which I have none on account I have never previously owning a pool), 'just read the instructions on the box' (which I would do anyway), or 'it just depends'. I lost 1/2 a day of work and gained NO discernable knowledge from this "pool school". By comparison, the next door neighbor has been more insightful sharing from observation what the former homeownber did to attend to the pool. I told the service representative that I was displeased with his puntuality and the quality of answers he provided to my seemingly straightforward questions like - "How should I know when to change a filter?", "How often should I test my water?", "How much chlorine do you recommend?" at the time of service and he offered no alternative answers. Today, I called and reported my displeasure this morning directly to the pool service and the receptionist was unapologetic - almost chastizing me for not calling them back and allowing them to come back out again instead of seeking an alternative resource. To be completely fair, the service technician(s) were pleasant and friendly, just not - at all - informative, professional or planful in their delivery. I have since attended a similar pool school for less money with very acceptable results.

They were extremely expensive. We sold our house and the buyers used them as an inspector for our pool. We ended up losing the offer on the house because of them. We turned around and sold the house to another person who had an inspector come in & told us that pretty much everything they told was a false. They asked us to rip off the patio, which they thought would affect the integrity of the pool. They were very responsive and on time.

Problems diagnosed and fixed on time and for the price quoted.

I called Clearwater on Monday morning and someone was there by noon the same day. The guy said he couldn't fix it there and then but there was no danger and a technician would be there soon. On Tuesday a technician replaced the top of my filter as the old one had a crack in it. The guys were prompt, knowledgable and professional.

They actually started out quite well, getting the chemicals balanced, keeping the pool in good repair. However, over time there was clearly much less attention to detail. Broken filter baskets weren't replaced. The pump was left on several times in the "service" mode, the pool sweep hose was left tangled and non-functional, leaves were left in the primary filter. Finally, when we called to ask that they come out to take care of the primary filter, we were told we should have done that ourselves! Say what?!?! At $70 per 30 minute visit, with added costs for anything other than the minimum maintenance, you expect good work, responsiveness, and attention to detail. Clearwater Pool Service clearly fell short.

Of all the services I have tried I choose this one above others.

After many hours and costly seal replacements on my part and trouble shooting a gas heater I used Angie's List to have my pool problems resolved. I was little reluctant to call Clearwater Pool Service (CPS) because I am up in Huntersville and they are somewhere on the South side of Charlotte, but they looked like a good fit for what I needed. So I called CPS and explained the help I needed they were very friendly and really cared about helping me and the best part was they have a satellite office up north in the Huntersville area, we then schedule for someone to come out May 11 at 9:00am. Sure enough they were there on time and willing to resolve my problem, the technicians name is Derek Poulson what a kick in the butt. I explained to Derek the problem and he proceeded to analyze the pump sucking air after a few minutes he said because I replaced all the seals that it must be the suction side of the pump where he places a putty like seal on the fittings and sure enough the problem was solved. WOW 10 minutes I work hours on this. Then onto the pilot light he tested it and could not get it to light then he pulled out all the guts (pilot light, thermo coupler ...) and started to check each piece until he found that the gas line for the pilot tube had been clogged cleaned it out and that problem was now fixed. You have to meet Derek, he is a very down to earth kind of guy who is very knowledgeable and most importantly professional, he does not mess around he analyzes the problem and proceeds to correct it. If the last pool service company had a Derek I would not had to call Clearwater pool Service!

Someone came out the next day, measured the pool and could give a quote for it right away. Unfortunately it was higher than I had one from a competitor. But got a quick response to my request in a professional and friendly way. Also I went with another company Clearwater Pool Service is highly recommended in all there services and they do have friendly staff.

I would rate them highly across the board and I would use them again if needed.

I have been using them for a long time and they are really awesome. They have given us wonderful service and I am thrilled with them. They always come when they say they are going to come. They have come when there has been any emergency. They are very customer service-oriented; their prices are reasonable and sometimes negotiable. It is always the same person who comes out, so, I do not have to worry about a new guy in the back of my house. I know the guys who come here and, I am very comfortable with them.

The pool service company is very efficient. The guy that comes out and does work for us is very knowledgeable and reasonable. If I have a suggestion, he listens to what I am saying. They take a while to get here. They are professional.

they quoted me the same price as other pool co. to order and install the salt water generator. Mark, the tech who installed it, was great. he explained how it worked, and walked me through everything i need to know to use the console. he was very patient and thorough. my only complaint was with the office staff, who don't return phone calls, and didn't even call me when the order came in. i had to keep calling them. on the last time i called, they told me the order had arrived and they had made an install appt for me. this is the first company i have ever dealt with that makes installation appointments without the knowledge of the homeowner! not very professional. but in the end, everything turned out fine.

I called everybody in the book and no one would come out to my house. This company was willing to come out my house and service my pool. I do not have to worry about calling for them to come out they just come. I can always tell that they have been here to clean the pool, because it just sparkles after they have been here. This is a company fabulous and I will continue to use them.

I called and left a message on a answering machine requesting information on pool maintenance. After 2 weeks of receiving no return call, I called again and spoke with someone, indicating I had left a message and had no response. I was disappointed to not receive any apology or acknowledgment of the hassle of having to call again, but did schedule an appointment to have someone come and look at my pool and give me an estimate. It was scheduled for that Friday, some undetermined time in the afternoon, and I would receive a call before they came. The day came and went with no call. Late Tuesday afternoon, I received a message saying that, due to inclement weather, they did not do any services on Friday or Monday, and asked for me to call to reschedule. I understand inclement weather concerns, but I expect a call, so I don't have to sit around and wonder if they're coming. I sat around the house from 1 to 6 p.m.. It is interesting to note that my pool installers did come on Monday, in the reportedly bad weather. It was a very mild drizzle. I am very disappointed that such a well rated company would behave in such an unprofessional manner.

Work was excellent. I misunderstood the hourly quote. More expensive than I expected.

The inspector came on time and inspected the pool, providing a written pool inspection report. The report said "Aquabot in working condition, but tips over." After we bought the house, we realized that the Aquabot did not vacuum at all. The report classified the DE filter as "good," but when we had it cleaned by another company one month later (after buying the house), the filter was incredibly dirty, the DE inside was dark brown instead of white, and the pool company owner who cleaned it said it had never been cleaned. This would have been obvious had the inspector even looked inside the filter. The report classified the filter pump as "good," but when we arrived at the house 30 minutes after closing the pump was clearly leaking. I called the inspector (because at the time he was the only pool person I knew) to arrange for the pump to be repaired and to ask how this could have happened. He tried to blame it on the seller--but the seller had moved before we even saw the house. I explained that this report was what we used to apportion repair costs, and that the seller had compensated us for every repair we had requested, but because the inspection didn't inform us of these problems, we weren't able to ask for compensation from the seller. The inspector said, "I'm not in the mood to fix your pump any more," and hung up the phone on me. (I remember this many months later because I was so shocked that I wrote it down.) I had to find another pool service and ultimately had to replace the entire pump. The cost for the inspection was, on its face, a fair cost, but because the inspection was inaccurate we had to immediately arrange for, and pay for, repairs and service that could otherwise have been done (or paid for) by the seller. By the way, this happened almost a year ago, but I am just now catching up on my reports after having had a lot of work done on this house.