AMERICAN EPOXY FLOORS INC

The work commenced in September 2010 and continued into the beginning of November. The work was never completed. What was done was substandard. The floor will have to be completely redone. Met with Ken Johnson the owner of American Epoxy Floors, the week before Thanksgiving, to review the work done to date. He agreed the work done was substandard and was unacceptable. He stated he would redo the work. Work was supposed to commence the beginning of December. Because of cold weather he told us he could not apply another epoxy coating until the garage floor temperature maintained a temperature of 50 degrees or more over several days. This requirement necessitated delaying the epoxy rework until April of 2011. Repeatedly called and emailed Mr. Johnson from January till April of this year to confirm when he would start work. He refused to answer phone calls, letters, or emails to confirm setting a date to recommence work. Only once wasable to talk to him by phone. He verbally threatened my wife and stated he would get a lawyer to stop calling him. At the end of the conversation he finally agreed to fix the problem and would get back to us. I have not heard from him since though I have called and emailed him weekly to obtain a date when he would return and complete the work he agreed to do. It is apparent American Epoxy Floors has decided not to honor its contract to repair our garage floor. Repaired Garage Floor Showing Unevenness and Imperfections From Improper Installation

It went beyond all of our expectations. The company had heard the story about our daughter and her battle with cancer on the radio. They came out because we also had some water damage in our kitchen- they put epoxy flooring in the kitchen. They asked if there was any other place we needed this flooring. I told them that I had a dream of having the garage worked on with this flooring. They spent 5 days putting this flooring in our garage. They are compassionate, beyond professional, the cleanest crew, and were absolutely outstanding. They did the garage at no charge, as a donation for our daughter. For them to spend that amount of time on our garage floor, for free, was amazing. If anybody is looking to have any type of floor correction inside or outside of their house, they have to call this company. They are the best! They get an A+++!!

So far, I think that they have treated me very well, they are highly recommended, and I have seen their work. I think it is good as far as I can tell.

They were very courteous, knowledgeable, and professional. They used an excellent product. They were very responsive and payed very close attention to detail.

George Wallace is a true professional and performed our garage floor treatment on time and within a defined budget. He is such a pleasure to work with and is very serious about his work and customer satisfaction.

We learned about American Epoxy Floors at the 2007 HomeArama where we first saw one of their floors installed in one of the show houses. When contacting American Epoxy for a quote we found them to be exceptionally prompt, responsive and professional. George came by our home to view the space, inquired about our goals and objectives for the space, educated us about the process and the range of products that they offer, and at that time was able to provide us with a ballpark price estimate which was later followed by a formal written estimate. As quoted, the job took two days to complete and was started and completed right on schedule and within our budget, and as estimated. As of this writing we've had the new floor installed for about one month. It's fabulous. The whole process was even better than we expected. Great work!

We contacted with George after having seen some other finished garage floors in our area. We had also investigated the possibility of doing it ourselves with products from local stores but rejected the idea as it appeared to be a messy and potentially difficult job. We were right. George explained the process to us in detail and provided an estimate. Throughout the project we found George to be straight forward, honest and sincerely interested in giving the best possible result. He also kept us fully informed on his schedule, when he would be at our house, and where he was in the process. He warned us from the start that the epoxy has a very strong and piercing odor but that it dissipates fairly quickly as the material drys. We found this all to be very accurate. George was very sensitive to our needs and tried at all times to be as unintrusive to our daily routines as possible. All said, we are very pleased with his work and would certainly do it again.

Everything went according to George's plan. The floor looked and felt great. I had to wait a few days for the layers to cure before I could move my vehicles back into the garage. Now the new cabinetry is in, the garage looks great. I will be sending George some "after" photos to show the overall look. I would strongly recommend George and American Epoxy Floors if you are considering a new garage, workshop or basement floor. His price was the lowest and his planning and installation went exactly as quoted. He did all of this while I was on vacation. He called while I was away to let me know how the process was going. I left with a drab concrete floor and came back to a beautiful new garage.