About us
Business highlights
45 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.122 Reviews
Showing 1-22 of 22 reviews
Tamara L.
07/2018
carpet cleaners
+ -1 moreTerrible, they wet my carpet so bad it soaked into my floors under thecarpet, took a long time to dry and they barely clean it, or sucked up the water. The attitude of one of them was horrible. I, Roy Lowrimore would never want them back, but they also did my Mom’s the same day and hers was just as bad. July 5th was the day they were to come at 12pm they called me after 12pm and still hadn,’t left florence sc. when they got here they barely stayed an hour to do my home,left the water hose loose, left trash in the yard. I want my carpet redone by someone else not that team, and so does my Moma, Sylvia Stone. Please report this to the florence stanley steamer we have called they said they would call back but we have not received any calls back, this needs to be made right.
Description of Work: Carpet cleaned
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$160
Ramona V.
05/2016
carpet cleaners, air duct cleaning
+ 0 moreunknown
Description of Work: Clean & sanitize duct system for heating & cooling.
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Yes, I recommend this pro
$485
Arthur R.
02/2016
carpet cleaners
+ -1 moreThey will not move anything and you have to move all the furniture and things for them. I was satisfied with the cleaning.
Description of Work: They did carpet cleaning.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$100
Donna W.
09/2015
carpet cleaners, oriental rug cleaning, upholstery cleaning
+ 1 moreThey came at a reasonable time and acted very professionally. One of the workers cleaned the upholstery on the couch, and 3 recliners, while the other one cleaned the carpet and area rug. As I have allergies and asthma, I went into my shop. When they were through cleaning I went back to the room to retrieve a pad they had forgotten. I noticed the carpet felt extremely wet and was told it would take up to 24 hours for it to dry. ( I was not told this beforehand ) I put large fans on the areas and the furniture started to dry. After 6 hours I noticed the carpets were still soggy wet, so I used my personal carpet cleaner to see if I could help it dry quicker. I was mortified when I pulled 2 tanks of filthy, soapy water from a 12 X 14 area in the living room and 4X29 foot hallway. I called the company and was told they would send the technician back to reclean the carpet. I refused the recleaning as it would just take longer to dry. I ask if they could just pull out the rest of the water and I would worry about the dirt still left in the carpet tomorrow. I needed to get back in my house. I do not want them to try to clean my carpet again. I do not recommend this method of carpet cleaning to anyone. On a better note the furniture is drying and well cleaned. The explanation
Description of Work: cleaned carpet and upholstery
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$325
Marie D.
01/2015
carpet cleaners
+ -1 moreThe guys were wonderful. They were very thorough, took their time and did a great job. They were very friendly and personable as well, which was just an added bonus. Will definitely use again.
Description of Work: They cleaned the carpet in my father's entire house and deodorized the den and bedrooms.
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Yes, I recommend this pro
$300
Donna Sue C.
11/2014
carpet cleaners, oriental rug cleaning
+ 0 more*** I AM NOT SURE OF THE EXACT DATES OR THE ACTUAL COST OF CLEANING.*** I picked the rug up approx 30 days later. My friend picked her rug up at a separate time. After unrolling my rug, it appeared not to have been cleaned and still had an odor. I took the rug back to Stanley Steemer to be "recleaned" at no additional charge. I picked the rug up a few weeks later for a second time (90 miles round trip) and it still was not clean. Stanley Steemer was made aware of my dissatisfaction and their response was to bring the rug back. At this point, I was tired of the "back & forth" and dropped the issue. My friend's rug was not cleaned either. She did not return the rug to Stanley Steemer, but took it elsewhere to be cleaned. ***The same Stanley Steemer had previously cleaned 8 area rugs of all sizes for me a few months earlier and I had been pleased with their performance. I don't know if they had new workers, new management, etc., but I will not use their services again.
Description of Work: Two rugs were taken to Stanley Steemer in Florence, SC (45 miles away) for cleaning, deodorizing and scotch guarding. A friend actually carried my rug to be cleaned (as a Christmas gift for me) along with her own area rug that needed cleaning also.
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$125
tina W.
06/2014
carpet cleaners
+ -1 morewe move to s.c. 3 yrs. ago my i have carpet in every room except the kitchen &den ,myeer carpet is beige I had tenants living there the carpets were filthy I call Stanley Steamer was quoted a great price.They were on time professional and fast .The carpet looked
Description of Work: steam clean 5 carpet floors.
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Yes, I recommend this pro
$238
Russell F.
04/2014
carpet cleaners
+ -1 moreFirst of all, let me say that the technicians did a very nice job cleaning the carpets. I had significant stains from an older dog that we are having trouble controlling as he ages. They were able to get all the stains removed, something that I did not expect. So, as far as the carpet cleaning, I would have rated an A, but other parts of the experience weren't great. Half way through the job, I was informed that my rooms were "oversized" and the the charge would essentially be $60.00 more than the online estimate of $92.00. When I questioned the amount, I was told that there is fine print on the web site (where I made my reservation), indicating extra charges for oversized rooms. While they were cleaning, I went up and checked and indeed there is very small print saying any room above 250 sq feet would be additional. I just basically didn't see it. Nor, is there any place to estimate the room size as part of the scheduling process to get a true estimate (I ran through the estimating process online again to see if the new charge was what the website would also estimate). So, the additional charge was surprising. I questioned politely and the total amount was reduced from $152 to $132. At this point I told them I would pay the charge. When it came time to settle, it was obvious the technician was annoyed with me and while they were friendly when they first came to the door, it was a pretty cool attitude from that point on. I gave a D on pricing because I've used local carpet cleaners in the past who have cleaned these same rooms for much less money. With the additional charge to $132, that's much more than what I was paying before. The reason I searched for a new carpet cleaner is the local guy I used to hire retired from his business. I think they did a great job on the carpet, I would just make sure of the estimate and not rely on the online pricing.
Description of Work: Cleaned two rooms in my house that with carpets that were significantly stained.
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$132
Denise C.
02/2014
air duct cleaning, carpet cleaners, dryer vent cleaning, floor cleaning, upholstery cleaning
+ 3 morehe was on time and he answered all the questions that I had for them like did they move the furniture and put it back where it belonged. did some one have to stay there with them. He said the only thing we had to move us the electronics.
Description of Work: gave an estimate on cleaning church pews and carpet
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Yes, I recommend this pro
WESTON H.
10/2013
dryer vent cleaning
+ -1 moreit went fine they did what i asked and cleaned up Did what they were asked to do That is quality and service.
Description of Work: cleaned the dryer vent
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Yes, I recommend this pro
$115
Harry G.
08/2013
carpet cleaners
+ -1 moreJust fine. Great job.
Description of Work: Carpet clean
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Yes, I recommend this pro
P J.
12/2012
carpet cleaners
+ -1 moreThey were great! First on the morning I called there had been a cancellation elsewhere so they were able to get to me at noon. They were punctual (they did not call - just came) and were very business like. They came in, assessed what I wanted cleaned and gave me a quote. They offered the deodorizing and when I accepted they went straight to work. I had been painting so everything was in the middle of the room but they still moved furniture to get to the areas in the middle. The first room - the dining room was heavily soiled and they did a TERRIFIC job getting up the food stains and such. The next was the living room where much furniture was stacked they did a good job there as well and then the hallway. Near the end one could tell that the soap was easing out but overall the job was very good. I KNOW I will be back to them.
Description of Work: Stanley Steemer was called to clean the carpets in my home- 3 rooms at $99 plus they offered deodorizing for an additional $40. The rooms were a dining room, living room and hall.
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Yes, I recommend this pro
$140
tim G.
06/2012
air duct cleaning
+ -1 moreI trust them that they would do a high quality job. I don’t want someone who just exercises their cleaning implements but doesn’t do it really because it not something we wouldn’t know if the did or not. I wanted to go with someone who had a good reputation and who is trust worthy and reliable. They show you a little video of what they are doing also. Their quote was reasonable and affordable compared to the others. They are definitely more to spend but it is what I need.
Description of Work: We got a quote from Stanley Steemer Florence for air duct cleaning.
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Yes, I recommend this pro
James M.
03/2012
carpet cleaners
+ -1 moreThey did a good job. I was happy with them.
Description of Work: They cleaned our carpets for us.
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Yes, I recommend this pro
$350
Patrice S.
03/2012
air duct cleaning, dry cleaning, dryer vent cleaning
+ 1 moreExceptional job overall! I liked that he was interested in showing me the before and after affects on my dryer vent and other vent cleaning. He provided a detailed explination about everything he was doing and why he was using a certain type of equipment. James was detailed while ensuring everything he did was completely accurate and I was happy with each step. I watched everything.
Description of Work: Stanley Steamer did an amazing job at cleaning my air vents and dryer vents this week. James (manager) was on site overseeing everything that was done himself to ensure things were done right. He told me I could call him anytime if I had a questions or wanted him to explain anything before, during or after the service. James demonstrated through knowledge and pictures he knew what he was doing and has years of experience . The homeowner can choose to watch each step as it happens. He provided a detailed explanation about each step . He explained why he was using the type of equipment that he was and what he was doing while we were watching. He gave a comparison about what could happen if one person did not want to get their dryers and vents cleaned out. He also went out of his way to ensure that I was very happy with the service he provided. All questions were answered with a lengthy detailed explanation. James supported his response with pictures and allow me to see on my actual home the before and after effects of the clearning. James also used this huge red machine with hose attached to the outside of the home to finish cleaning the dryer vents. This was to ensure the vents were perfectly cleaned. I watched the before and after cleaning of the vents . I got up on the ladder and saw for myself the outside vents and pipes were perfectly clean. Wish I could upload pictures, I would share them so people could see the work he did. James did an amazing job with cleaning and explained everything. James went out of his way to ensure I was happy and I am . Based on my actual real experience , I would completely without a second through recommend someone to use James at Stanley Steamer. James is also a certified mold expert . He does not do services just to charge people if they do not need them. Another thing that I valued about James was would told me not to spend the money by doing certain thing or services because it was not necessary. He checked all of connects to the hoses behind the dryer as well. . He enjoys doing dryer vent cleaning. He even said if I had any questions at any time afterwards, I was welcome to call him.
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Yes, I recommend this pro
$45
lavon K.
02/2012
carpet cleaners, floor cleaning
+ 0 moreThey did a great job. I was thoroughly satisfied with them. I had had ceramic tile put down, grouted in and the guys who put the tile down were supposed to have sealed the grout. They didn’t do it and the grout got really dirty, so I got Stanley Steemer come in and clean the grout. There were a couple of places they couldn’t do because I have got seven dogs and fourteen cats come in and out of the house. My wife has a rental house and we had them clean the upstairs carpet and stairwell and they did a great job on that, so that was why I called them back for the ceramic tile. They advertised a $99 special for cleaning the entire house. They didn’t charge me $99 but they charged me $368. They came out and gave me an estimate before I asked them to clean, so I agreed to $368. We would use them again in the future.
Description of Work: We used Stanley Steemer to clean ceramic tile and to clean carpets for us.
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Yes, I recommend this pro
$368
Hazel P.
02/2012
carpet cleaners
+ -1 moreThat was a good experience. Everything they did was fine the only thing was I asked a couple weeks ago to buy a rake and I wrote a check and I asked them to bring it to me and they never did. I think they forgot.
Description of Work: Stanley Steemer cleaned my carpet.
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Yes, I recommend this pro
$190
denise N.
11/2011
carpet cleaners
+ -1 moreTheir prices are great and they move all the furniture and they put it all back. They are just wonderful.
Description of Work: I used Stanley Steemer for carpet cleaning.
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Yes, I recommend this pro
$199
George S.
10/2011
carpet cleaners
+ -1 moreThey were outstanding all the way and I didn't have any problem with them. I give them the highest ratings across the board.
Description of Work: We have used Stanley Steemer for carpet cleaning. They did a bedroom, a hallway and a living room.
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Yes, I recommend this pro
$100
Stephan V.
11/2010
air duct cleaning
+ -1 moreNothing bad to report. Called, scheduled estimate, scheduled work.
Description of Work: Cleaning entire air system of a 52 year old house. Services included all duct work and outside AC unit cleaning.
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Yes, I recommend this pro
$400
Rick R.
10/2010
carpet cleaners, upholstery cleaning
+ 0 moreThey were fine. They were very responsive and took care of it when they said they will.
Description of Work: They took care of some upholstery work for me.
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Yes, I recommend this pro
$100
Stephen A.
03/2010
carpet cleaners
+ -1 moreThe appointment was easily obtained online, using the Stanley Steemer website. We were surprised that the service was assigned to a Stanley Steemer franchise in Florence, SC; we had assumed the service would come from the Wilmington NC franchise which we had researched on Angie's List. Wilmington is 1 hour from our home: Florence is 2 hours away. Nevertheless, we went ahead with the appointment which was within 1 week of our requesting it. We received a call the day before the appointment giving us a one hour window of time that the technicians would arrive--they did arrive at the time stated, which was important to us. They performed the service efficiently and professionally and were done in 90 minutes. We were very satisfied with the results. Albeit minor, our only dissatisfaction was that the price estimate given online for cleaning our staircase did not include the landing at the top of the staircase and an additional $25 was added to the job when the technicians arrived. We cannot imagine a staircase without a landing and we think the estimate should have included that area or made it clear that the landing was extra.
Description of Work: Cleaning, deodorizing, and protecting carpets in three bedrooms, a small sitting room, and a staircase.
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Yes, I recommend this pro
$259
Contact information
1235 Broughton Blvd, Florence, SC 29501
locations.stanleysteemer.com/USA/SC/stanley-steemer-florence-south-carolina.htmlService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Air Duct Cleaning,
Dryer Vent Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Dry Cleaning,
Mold Testing & Remediation,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation
FAQ
Stanley Steemer Florence is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Stanley Steemer Florence accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Stanley Steemer Florence does not offer free project estimates.
Yes, Stanley Steemer Florence offers eco-friendly accreditations.
No, Stanley Steemer Florence does not offer a senior discount.
Yes, Stanley Steemer Florence offers emergency services.
Yes, Stanley Steemer Florence offers warranties.
Stanley Steemer Florence offers the following services: Carpet, tile, grout furniture, area rug, leather, fire, water damage restoration, air duct , dryer, hardwood flooring cleaning and repair, mold testing, & remediation.
Contact information
1235 Broughton Blvd, Florence, SC 29501
locations.stanleysteemer.com/USA/SC/stanley-steemer-florence-south-carolina.htmlService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM