Sears Home Services

Angie's list helped me kick start a stalled project today, Sears home improvement called me within 10 minutes. Got all my contact info, booked an appointment, then didn't show up. I left work two hours early to accommodate. not even a phone call. Thanks for nothing Sears.

I do not normally post reviews, but my recent experience with Sears Repair Services in Florence, SC prompts this. My washing machine water pump started malfunctioning, so I ordered a factory part after carefully explaining the problem and checking the serial number of my machine. Then I called Sears for a repair. The technician appeared on time, came in, and touched the power button. He stated it was a pump problem. I told him I already had the necessary part, showed it to him, and he responded by telling me it was not correct. I asked him to actually look inside the machine to verify the problem. He refused. I asked him to open the machine so that I could replace the part myself. He refused. After some discussion he told me he would cancel the appointment and left. I then called another repair service who verified my part was correct and successfully repaired my machine. Sears sent me a bill which I disputed. They insisted that I pay "The Diagnostic Fee." In my opinion, this technician did not do enough to actually make any sort of diagnosis. He apparently was going around collecting "Diagnostic Fees" rather than actually doing any repair work. I would strongly advise against using them. There are more ethical local businesses who do good work.