Not good! Also the stock on the shelves were a mess, difficult to find prices and for a larger project, very little stock was visible.
Description of Work: At the store, Customer service rep in the floor department ,never showed up. We waited almost an hour for help. Left very frustrated as we would of made a very large order of porcelain tiles for our floor. There finally was a gentleman who came over to try to assist us, however knew nothing about flooring , so he apologized and went to get the person, supposedly for the flooring department, who never showed up!!
Rating Category
Rating out of 5
responsiveness
1.0
Yes, I recommend this pro
Eva and Sherman H.
07/2014
1.0
doors
+ -1 more
i call the ceo robert nibelok @704-758-2084 i got his assistant on the phone she spoke if she could care less maybe that's why the stock stink and the store is a mess even tho i live less than 5 minutes away from lowe's i will not ever shop that store again non of my family members and friends i have told them all about this problem
Description of Work: they did nothing i went to home depot looked at some doors they gave me pricws i wenyt back to lowe's being that i live only 5 min. away well they charged me 35.00 to measure my fornt door entry they claim that the samll palidiaum top [prtion is part of the door that is not trure so they told me they would'nt do the job i called corporate they didn't care so i went back to the store and got my money in cash being that the check has cleared my account now i will go with home depot i hate lowes never again will i shop that store the help in there seems tobe lost and just don't care that includes senior mamangment i call the corporate they were no help to me i will not even buy a light bub there if they were free
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$666
Joseph S.
09/2013
4.0
home improvement stores
+ -1 more
Staff was knowledgeable and helpful.
Description of Work: Garden plants
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Loretta R.
03/2013
1.0
flooring contractor
+ -1 more
See the above
Description of Work: It has been almost 3 weeks since I asked for my new flooring to be installed. I was told it would happen in a week or two since Lowe's subcontracts this kind of work. I went back to Lowe's last week in person to see what was taking so very long. No one could tell me anything. I paid for the whole job at that time. I have not had a phone call or anything about this. Having wanted to be as ready as possible my family and I took up all the old carpet, tacks, emptied all the furniture out 3 weeks ago. I do have a television and a computer still in this room which can be put out of the way when the workers arrive. I give Lowe's and F so far. I hope every morning that day will be the day. I am very disappointed. I hope their work will be good when they do come. I told someone that I would be writing to Angie's List about the work and he said he doubted anyone there had even heard of Angie's List. I do not want anyone fired over this. The subcontractors are out of Columbia and Charleston and I live in Florence. When I was in the store the other day I told them they have a bad system. With so very many people out of work, why can't they train a floor installation team locally. Florence is a large town. Sorry I waited to answer this, but as you see, I have no idea when the job will even be done.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,200
Joshua M.
12/2012
5.0
doors, flooring contractor
+ 0 more
Overall the experience was excellent. Everything was done in a timely manner and done very well. Our floors look amazing. The workers were very friendly and knowledgeable as well. When I was actually just getting started the sales associates were very helpful as well in helping my wife and I pick out the right flooring for us. Plus, with their whole house installation special we got to put money into better flooring that we would have had to put into installation with other places. I would recommend to anyone.
Description of Work: I had laminate flooring installed in my entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Art S.
08/2012
5.0
doors
+ -1 more
I was very happy with them. I needed a door and I needed somebody to replace it so I went to Lowe's. The contractor there did a very good job on it and he got it all done. It was just a good job.
Description of Work: I purchased an outside stone door from Lowe's.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Art S.
11/2011
5.0
home improvement stores, doors
+ 0 more
They did a good job and everything is in perfect shape now. They came out the next day after I ordered it to do the work. The workman stayed behind and swept up all the debris and their tech always called before he came by. I will use them again in the future. I have Parkinson's Disease and it is nice to be able to rely on people to help. This is the only reason I put the door on.
Description of Work: I used Lowes to put a new door in. They took my old door out and put in a new weather door as well as a reinforced door in.
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Service Categories
Doors,
Flooring Sales and Installation,
Hardware & Home Improvement Stores
FAQ
LOWE'S is currently rated 3.7 overall out of 5.
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.