J & C Plumbing

The tech that showed up only replaced the pipes going into the bathroom, kitchen and hot water heater. Only pipes that could be seen without going under the house. Was supposed to replace all the pipes and insulate them.

TERRIBLE experience!!! Back in March 2017 we were having issues with our sewage backing up, so we went through our Home Warranty Company and were assigned the plumbing company J&C Plumbing Service LLC out of Florence. At first, this company (both the owner Jason and the head plumber Tony) acted like they were our best friends. They told us our sewage line was old and falling apart and would need to be replaced, starting from under our concrete patio ALL the way to the city sewage line. They gave us an estimate and because we were tired of the constant back up issues, we had them quickly begin the work and then we paid the $3100. I came home after work the first day they started and they were already finishing up the job. At that time, I met the owner Jason and particularly remember 2 comments he made, “you won’t have any more issues,” and “this one was a pain because your gas lines were right beside the sewage line, but we got it done” At that time, I paid no attention to either statement, how fast the job was completed, or the signed the receipt they gave me after finishing the work stating “replace sewer line concrete from patio to city.” However, within 5 weeks, the same sewage problem started again, and literally all **** broke loose. I called J&C Plumbing back and they came out the next day. Firstly, they began work with no one home, which is usually not an issue. However, I came home that evening to find no one there working and to soon realize all they did was run water into our sewage line which in turn back up our ENTIRE master bathroom (this bathroom is the only one we have not had issues with the sewage backing up into). (PLEASE CONTINUE reading, this literally is not even half of our story). So, after frantically calling all evening and all morning the next day, I finally got Jason to answer the phone to tell him what happened. With no compassion or apology, he simply said “ok.” So they came back later, marked off where the blockage was, and started digging down to the line. As I went out to monitor the progress one evening after work, I noticed something odd where they were digging. I noticed the new, white PVC running into what looked like our old black sewage line. So, again, I began the fight of trying to get a hold of someone. I finally got in touch with Tony, the head plumber, after a few minutes, I was able to get him to admit they had left a ‘small’ piece of the old line because it was so close to our gas line. I was instructed they made a “judgment call,” but apparently failed to mention any of it to us. So after Tony being extremely rude on the phone, he said someone would be out the next day to unclog the line then they would replace the rest of the old pipe the following week. So “the following week” went by with no work complete and no phone calls about the old line. After fighting once again to get a hold of someone, I talked to Jason, who again, said someone would be out the following week. Again, the “the following week” went by, no work, no phone calls. So I began calling again, this time, no answer at all. So, almost another week goes by, no call, no work, however, when I get home on a Thursday, I find some people from J&C Plumbing digging as well as an SCE&G truck parked out front. Come to find out, J&C Plumbing had not called to mark off the gas lines and they had busted our gas line. (The workers from J&C Plumbing said nothing to me, all of my information had to come from the SCE&G worker). AT NO POINT DURING THIS DAY DID J&C PLUMBING CALL TO TELL US THEY HIT THE GASLINE, so I went into our house WITH OUR DOG INSIDE and found our house REAKED of gas. (PLEASE CONTINUE READING, there's still more). Also (I had put up a trail camera on a tree in our yard to monitor the work. Since they lied about replacing the sewage line the first time, I wanted to make sure the issue did not happen again,) the same day they hit the gas line, I noticed the trail cam had been taken down. I did not read into it too much at the time, and put it back up. So I come home the next day again to them working and realize they have dug out roughly 25 or more FEET of OLD sewage line (I guess over 25 feet is a “small” amount). Saying nothing, I went to check the trail cam and noticed once again, it had been taken down. So I calmly asked the 2 workers if there was a reason for the trail cam being removed. They LITERALLY acted like children and completely ignored me. So I asked them again and, again was ignored. Finally I said it even louder and they responded saying they took it down because they did not want their picture taken. (I was FLAMING MAD by this time!!!). I put it back up, told them it STAYED up, no exceptions, and if they had an issue with it, the company could send someone else out to work. After this, I immediately called Jason to explain the issue, at which time he became EXTREMELY rude and defensive. After a heated discussion, he agreed the camera would stay up. Within about 30 minutes after the phone call, Jason showed up at the house. At that point, he made excuse after excuse for why they did not replace the line originally, why they flooded our master bathroom, why the old pipe became blocked again, etc. By this time the work was about done and they started filling in some of the hole, upon which I asked why they were filling it in. Jason said “it’s fixed.” I soon pointed out that there was STILL OLD BLACK LINE left. I had already noticed prior in the day, they had just stopped digging and cut the old line to once again attach new white pvc into it. (I only saw about 1-2 feet of old line protruding; I still have NO IDEA how much of our old line is left in the front yard). His explanation was “that’s not the issue, the issue is fixed.” By this point, I was SOOOOOOO tired of arguing I just let it go…. The point is, PLEASE AT ALL COSTS, AVOID J&C PLUMBING. I NEVER want ANYONE to have to go through what we have had to deal with. They were rude and unprofessional, they lied multiple times, they were childish, they were disrespectful, and they were impossible to get a hold of after they got our money. I still do not think we are out of the water with our sewage issue as they STILL have failed to replace ALL of the old line.

They were very professional and very timely. They cleaned up the area. They were knowledgeable about what they did. They were knowledgeable about the products and they helped us on deciding.

They have done a good job.