Barrier Reef Pools & Spas

Whatever you do, do not use Barrier Reef!!! They are a terrible company to work with. Someone in our neighborhood had their pool installed crooked and unlevel. It had to be completely taken out and the cement had to be redone. It was still unlevel so it had to be done a third time. They put in our pool crooked even though we stated clearly at the beginning that we heard that had trouble putting in crooked pools. They assured us that all precautions would be made to make sure it would be level. They did not do this and did not recheck it. The cement was poured and the pool was unlevel. They then treated us like we had done something wrong and stopped communicating with us. Multiple phone calls were made. No one seems to know what the other one is doing. Multiple times it was blamed that we were far away from them. If that was a problem they should have never taken our money. After several months, they finally came back. (all the trash was left in our yard for 4 months, we were unable to use the pool all that time as they did not finish). We were then told the only way to level the pool was to take it out and redo the cement. As it had now been 11 months since we started, that idea was not appealing. We did not want money. We wanted a level pool. But since we were not going to get a level pool we came to a financial agreement. After paying greater than $150 per month in water bills for 8 months (this is our first pool and did not realize it was not supposed to need that much water), and now the salt cell ($1000) already needs to be replaced. This was because in addition to putting in a crooked pool, they did not properly install the pumps so that it has been leaking the whole time. When I asked them to come take a look, they refused saying I already agreed to a settlement. I did not realize the agreement would preclude looking at further incompetence of them putting in the pool. I would not wish my worst enemy to use this company. Run, do not even think about using this company for anything. Every aspect of their customer care is a 0 which I would have given them except 1 is the lowest rating I can give. This is the most dishonest company I have ever encountered.

Great they were very informative as to what and why of the job.

unknown

unknown

unknown

We pay $180 a month plus chemicals. They are friendly.

Very professional

Great, fixed what need to be fixed. Got it done when they said they would.