We received a quote to repair 7 smaller-sized holes in our stucco. We thought the quote was high; however, we assumed it was because they needed to rent machinery to reach our chimney and roofline for 2 of the holes that needed to be patched. We also assumed it would take them a lot longer than 3 hours to make the repairs. They charged us $1,900 for three hours of work. That is over $600 an hour! The materials they used cost less than $100 and they even used our paint. We tried to negotiate a lower price and the owner told us to pay or he'd call his attorney. We are making a small court claim to obtain at least half of the proceeds. Regardless of what you think, stucco does not take a long time to repair; especially if the holes are smaller than ours. There are plenty of honest contractors who will repair for A LOT cheaper than what we paid. And this all happened after Hurricane Helene when Lexington was hit so hard. Run from this contractor. They are a rip-off and completely dishonest!!!!
Description of Work: Needed 7 smaller-sized holes to be repaired in our stucco.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$1,900
Debbie P.
08/2019
2.0
stucco
+ -1 more
The first meeting was very cordial and professional. It was requiring the coordination between another contractors and Mr. Moreno. Once the work was completed by the roofing contractor Mr. Moreno was to return and make the repairs of stucco around the chimney. On several occasions he was delayed on other jobs or out of town and could not make the scheduled appointment but finally after weeks of this and no further follow up, Mr. Moreno would not answer the phone when called. Several messages were left over a period of weeks but after three months since the onset of contact, and the job still pending after he quoted it, no follow up calls to schedule the job have been made. We had great confidence in Mr. Moreno's experience and hoped to have worked with him but find ourselves truly disappointed in being mislead that he would do the job causing wasted time. Now it's causing us to start the process all over again.
Description of Work: Repair to stucco removed to repair flashing
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Service Categories
Stucco,
Plaster,
Masonry
FAQ
Moreno Stucco is currently rated 1.2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: Closed
Moreno Stucco accepts the following forms of payment: Check,Financing Available
Yes, Moreno Stucco offers free project estimates.
No, Moreno Stucco does not offer eco-friendly accreditations.
No, Moreno Stucco does not offer a senior discount.
Yes, Moreno Stucco offers emergency services.
Yes, Moreno Stucco offers warranties.
Moreno Stucco offers the following services: stucco/eifs and stone